Front Desk Customer Service

HEATHER CONNER

***************@*****.*** 870-***-****

**** ******** **. ******* **** AR 72335

OBJECTIVE

Dedicated, hard-working professional with deep knowledge of office management procedures. Excellent customer service, with strong attention paid to detail, organization, and communication skills. Seeking an opportunity to grow with a company that will benefit from my experience in working efficiently with diverse people and settings.

EXPERIENCE

Onyx Hotel Systems Front Desk Clerk 2017

Econo Lodge Front Desk Clerk 2018-2020

• Handled all customer check-in/check-out, reservations, etc.

• Managed all day to day operations including answering phones, assisting customers, cleaning and stocking office space, and managing cash drawer

H&R Block Front Desk Agent 2022

• Managed the day-to-day operations by answering phones, sending emails, and organizing meetings

• Established, maintained, processed, and/or updated files, records, and/or other documents EDUCATION

2007 Forrest City High School Diploma

2021 SCI (online) Software Development Certificate KEY SKILLS

• Customer Service

• Computer Skills

• Problem Solving

• Book-keeping

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