Accounts Payable Customer Service

James Kimmons

**********@*****.*** 262-***-****

Employment and Experience

Molson Coors (Contract US Tech Solutions Oct 2023 to Present

Accounts Payable Analyst

• Perform financial review of payment requests, ensuring completeness and accuracy of documentation and ensure alignment to compliance requirements ie 3 way matches

• Possess a broad understanding of payment methods across the organization (e.g., PO, ACR, etc.)

• Ensure accurate transparency reporting

• Requisition purchase orders for HCP spend

• Communicate payment timeline issues to business owners

• Closeout meeting activities ensuring compliance requirements

• Resolve payment and reporting issues

• Create and maintain excel spreadsheet for tracking unresolved payments

• Identify root causes of complex payment issues and trends

• Resolve past due invoices

• Process payments utilize SAP/Ariba

Briggs & Stratton (Contract Iconma, ) Feb 2023 to Sept 2023

Accounts Receivable/Accounts Payable Analyst

Identify root causes of complex payment issues and trends.

Resolve past-due invoices and customer claims on a timely basis, including proactive identification of account Assist Team Leader in preparation of compelling data presentations that efficiently communicate these trends to Manager.

Operates independently within defined scope of responsibility under regular supervision. Interacts with external and internal customers (i.e. Sales, Contract Marketing and Customer Service) at the peer and/or supervisory.

Responsible for compliance with applicable policies and procedures.

Participates in department and selected cross-functional process improvement teams.

Effectively utilize and maintain company's information systems as needed in the analysis and resolution of customer issues (including SAP, On Base and various other system

Responsible for credit and collection on past due accounts

Process payments via SAP upon receipt

Create and maintain excel spreadsheet for tracking 30/60/90 day delinquent accounts.

Vendor Management and Master data.

Transactional accounting

4Front HPD North America (Contract Kelly Services) Oct 2022 - J an 2023

Utilize CRC Dash/ASSA Connect to review customer specific information as needed.

Continuously evaluate and identify opportunities to drive process improvements.

Maintain adherence to corporate policy & procedures relating to all functions within the department.

Assist in the entry and verification of orders as required.

Responsible for prompt processing, evaluation, and reporting of invoices for payment.

Evaluate all invoices to ensure proper documentation and approval prior to fulfillment of payment

Guarantee all vendor accounts are handled precisely and ensure accurate and complete information

Work together with account directors and heads of departments to obtain consent on appropriate expenses and research extraordinary or unusual payment requests

Verify discrepancies and resolve vendor invoice issues in a timely manner

Provides coverage (backup) to support other accounting and finance duties when necessary

Research respond to inquiries regarding pricing, order status, product availability and shipping information

Emerson In-SinkErator (Contract Kelly Services) Aug 2021 – Sept 2022

Accounts Payable Specialist

Review and pay all invoices in accordance with company policy,

Pay vendors daily, monitor discount opportunities, schedule, and prepare ACH transfers.

Ensure credits are received for outstanding memos.

Apply rigorous logic to analyze and resolve complex issues-serve as liaison for department.

Research and investigate returned checks and request stop payments.

Review and process invoices scanned via the Oracle, Brainware Intelligent System

Record accurately the manual entry of invoices as needed into Oracle.

Verify and reconcile monthly vendor statements to ensure assigned accounts remain in good standing.

Respond to internal and external customer and vendor email inquiries in a timely and professional manner.

Escalate issues of concern to management

Vendor Management and Master data

Transactional accounting

Lake County Health Department (Contract The Salem Group) Feb 2021 - Aug 2021

Accounts Payable Clerk

Enter and match invoices, check runs, and ACH payment

Act as customer liaison

Resolve invoice and check issue

Run weekly check and ACH disbursements.

Perform customer service duties as assigned.

Proficient in Oracle

Bear Property Management Jan 2020 – Jan 2021

Accounts Payable Specialist

Reconcile sub-ledger to G/L, process checks, process expense reports.

Resolve A/P issues, and match, batch, and code invoices.

Process incoming invoices using AppFolio software.

Resolve invoice and check issues

Reconcile sub-ledger to G/L, process checks, process expense reports

Communicate with team members on invoice process.

Vendor Management and Master data

Modine Manufacturing (Contract Robert Half Staffing) April 2019 – Dec 2019

Accounts Payable Coordinator

Manage customer service tasks for internal business partners.

Organize, register, scan, and file invoices, checks, and other documents.

Process Account Payable/Receivables to material orders

Command of SAP

Reconcile sub-ledger to G/L, process checks, process expense reports,

Resolve A/P issues, and match, batch, and code invoices.

Aldi’s (Contract Robert Half Staffing) Jan 2019 – April 2019

Real-estate Assistant

Balance Real Estate Owned properties to Common Area Maintenance Ledger

Develop and maintain tickler system for Certificates of Liability Insurance

Process Account Payable/Receivables to material orders

Maintain inventory control on building supplies.

Maintain all agent financial systems, profit & loss statement, bill payment, budgets

Provide administrative support to the Director of Real Estate

Case New Holland (Contract Aerotek) Aug 2018 – Dec 2018

Accounting Payable Specialist

Locate Purchase Order and Receipt information in the system and make an accurate match to invoices being processed.

Exercise good judgment when selecting receipts for matching or when moving invoices to workflow or MaxPost for processing.

Investigate exceptions that prevent invoices from being processed, including missing receipts, missing purchase orders.

Process an acceptable number of accurate invoices each week.

Accurate and complete work timely to enable payments to vendors to be made by the due dates.

Post payments

Identify and communicate patterns of invoicing, purchase order, and receipt issues

Review invoice information in SAP and complete invoice processing timely and accurately

FIS Global March 2017 – June 2018

Chargeback Associate II

● Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations, and

● Internal procedures that affect chargeback dispute processing.

● Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and

● Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions,

merchants and internal departments.

● Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants.

● Ensures compliance with federal and state regulations in resolving billing errors.

● When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource.

Time Warner Cable March 2016 - Jan 2017

Retention Representative

● Handle inbound disconnect/downgrade calls from existing customers

● Responsible for skillfully retaining customers through positive customer relationship building

● Diffuse the irate customer situation by utilizing strong listening skills and probing techniques

● Identify reason(s) for disconnect and overcome objections in an effort to retain the customer

● Save and re-sell the value of products and services by properly aligning their features, benefits and price with

the needs of the customer

● Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner

Neighborhood Assistance Corporation of America, Milwaukee, WI. August 2007 – July 2015

(A HUD Approved Counseling Agency)

National Operations Manager (promoted April of 2008)

Primary responsibility is the daily review of, implementation and adherence to NACA's operational standards and polices by the local office staff and independent contractors as well as oversight national office staff. Assists in the training of new and existing staff. Establish new NACA offices, including the identification of locations, hiring of staff. Work with CRA Lending. Travel to NACA's local offices as necessary.

Managed 7-10 Local Branch Offices in the Midwest Region

Supervised a team of Mortgage Loan Originators assigned to remote locations.

Responsible for final underwriting review of residential mortgage loans to Fannie and Freddie guidelines

Independently conduct full and comprehensive underwriting evaluations of a variety of complex conforming and non-conforming.

Managed and processed conventional loans from set-up to submissions, from conditions to close.

Responsible for loan boarding, maintaining loan database, and updating system of record for loan modifications.

Answer question via Help Line. To all areas of loan servicing including payments, reserve accounts, taxes, insurance and analyze customer issues and recommending solutions.

Knowledge of prepayments payoffs, adjustable-rate loans, credit reporting and lien perfection.

Conducti periodic audit of file and compiled data for management reports.

Processed escrow disbursements analyzed and maintained proper escrow levels, assisted with compiling data for audit request.

Proficiently identified, sorted, grouped and indexed mortgage documents using image capture software.

Mortgage Consultant (Neighborhood Assistance Corporation of America) August 2007 – April 2008

Assist members through the home buying process, provides individual counseling from the initial intake to the mortgage closing including counseling regarding credit, budget, mortgage qualification, property search and inspection, mortgage process and closing. Responsible for underwriting the mortgage. Also work with borrowers on Home Save i.e., foreclosure prevention counseling and restructuring existing mortgage. Principal Responsibilities:

Verify and validate the supporting income, assets, and liability documentation to ensure the validity.

Process documents needed for qualifications, underwriting and closings, i.e., VOE, VOM, VOR etc.

Review and verify credit reports i.e., pay history and debts.

Ensure final terms of loan meet expectations of all parties while, i.e., GFE, TIL and HUD1.

Counseling and problem solving on credit and budget issues

Determining eligibility for a mortgage

Originate the Mortgage

Work with members on refinancing, restructuring and modifications workouts

Participate in presenting homebuyers and home ownership workshops

Education

St. Catherine’s High School High School Diploma 1963-1967

Gateway Technical Institution, Racine, Wisconsin - Mechanical Engineering Apprenticeship 1967-1969

University of Wisconsin, Milwaukee Wisconsin

Real Estate Law Fundamentals of Management\

Real Estate Appraisal

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