ISAIAH

BRISCO

ad17wh@r.postjobfree.com

302-***-****

Millsboro, DE 19966

Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness. Expert Job Title effective at motivating top-notch performance with high-energy approach. Keeps employees informed and working hard through monitoring, front-line support and personal coaching. Focused on staying ahead of demand with proactive mindset and good understanding of current market trends. Reliable Store Supervisor with Number years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution. Industrious Job Title offering Number years of bakery industry experience ready to add value to Company team. Well-versed in processing accurate sales transactions and providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Achieved Result by completing Task with accuracy and efficiency. Royal Farms - Store Leader

Harbeson, DE • 06/2023 - Current

WORK HISTORY

Planned optimal workflow through successful scheduling and task delegation.

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Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.

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Elevated team performance with motivational approach and excellent training abilities.

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Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.

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Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.

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Involved associates in decision-making processes to empower team and drive continued successes.

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Controlled costs consistently to effectively eliminate waste and increase profits.

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Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.

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Merchandised products beautifully with attractive displays to quickly move stock.

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Educated and trained staff to equip with knowledge about products, customer service and store policies.

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SKILLS

• Time Management

• Company Culture and Values

• Special Assignments

• Team Leadership

• Shrink Management

• Employee Feedback

• Cash Register Operations

• Critical Thinking

• Customer Needs Assessments

• Loss Protection

• Customer Order Fulfillment

• Disciplinary Action

• Schedule Coordination

Customer Experience

Management

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• Delegating Work

• Performance Review

• KPI Tracking

• Operations Management

• Sales Promotion

• Employee Terminations

• Employee Counseling

• Bank and Safe Deposits

• Location Marketing

• Employee Development

• Employee Training

• Team Goals

• Team Development

• Loss Prevention Procedures

• Administering Payroll

Verbal and Written

Communication

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• Freight Management

• Positive and Friendly

• Conflict Resolution

• Leading Staff Meetings

• Supply Ordering

• Employee Scheduling

• Corrective Actions

• POS Inventory System Operation

Available Nights, Weekends and

Holidays

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• Adaptable and Flexible

• Cycle Counts and Audits

• Implementing Pricing Strategies

• Invoice Matching

• Recruitment and Training

• Handling Complaints

• Sales Records Management

• Materials Movement

• Order Accuracy

• Merchandising

Delaware State University

Dover, DE

3 Years : Nursing

Food Lion

Salisbury, MD • 2020

Store Manager College : Business

Cape Henlopen High School

Lewes, DE • 06/2008

GED: Business

EDUCATION

• Awarded [Award Name]

• Honoree of [Honor Name]

• Honor Roll [Semester and Year]

[Scholarship Name] Scholarship

Recipient

•

CERTIFICATIONS

Area of certification, Company

Name - Timeframe

•

Area of certification Training -

Timeframe

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Tommy Hilfiger - Lead Sales Associate

Rehoboth Beach, DE • 07/2010 - Current

Food Lion - Store Manager

Selbyville, DE • 05/2017 - 03/2023

Supervised daily operations by directing customer service, inventory and sales operations.

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Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.

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Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.

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Answered customer questions about products and services, helped locate merchandise, and promoted key items.

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• Managed efficient cash register operations.

Built customer loyalty and retention by delivering excellent shopping experiences.

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Created inviting environment for customers by maintaining store organization and cleanliness.

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Handled cash register operations and customer transactions to process payments.

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Trained, coached, and mentored new sales associates for maximum performance.

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Answered customer questions about products and services, helped locate merchandise, and promoted key items.

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Processed and stocked merchandise in accordance with store standards.

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Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

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Provided exceptional customer service to foster client loyalty and satisfaction.

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• Greeted customers and provided product advice to increase sales. Trained new employees on customer service, money handling and organizing strategies.

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Managed inventory control, cash control, and store opening and closing procedures.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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Rotated merchandise and displays to feature new products and promotions.

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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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• Assisted with hiring, training and mentoring new staff members. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

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• Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

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Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

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Trained new employees on proper protocols and customer service standards.

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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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Food Lion - Assistant Manager

Milton, DE • 03/2013 - 05/2017

Food Lion - Grocery Manager

Rehoboth Beach, DE • 05/2011 - 03/2013

Food Lion - Customer Service Associate

Rehoboth Beach, DE • 06/2008 - 05/2011

• Assisted in recruiting, hiring and training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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Supervised creation of exciting merchandise displays to catch attention of store customers.

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• Completed point of sale opening and closing procedures. Supervised day-to-day operations to meet performance, quality and service expectations.

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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.

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Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.

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Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.

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• Performed key tasks to promote inviting grocery store appearance. Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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