Customer Service
Resume:
Alexis Evans
To utilize my customer service skills and to assist in my personal growth as
well as others of growth. To also, ensure a positive experience for internal and external customers. Committed and hardworking associate going beyond the expectations .
**************@*****.***
Experience
Wells Fargo rewards travels agent
Bakkt - Atlanta, GA
May 2021 to February 2023
Answer heavy calls, volume book travel cars,flights,hotels . Handle long wait call times check schedule changes look up flights in core admin.leave notes help escalate calls also collection services Humana medical and pharmacy representative
Humana medical and pharmacy dental insurance - Atlanta, GA January 2017 to April 2020
Mail out medication to the guest
Answer calls
Inform them about take advantage of them getting medicine in the mail with 90 days supplies
Talk about there Medicare plans
Return calls to remind them of their plans
Warm transfer
Dental insurance Coverage
Schedule dental appointments
Recent experience as a Health Plan Member Service Representative or Medical Billing Specialist in a call center environment Excellent written and verbal communications skills Excellent Data Entry skills Meticulous attention to detail Excellent schedule adherence - ability to work the hours you are scheduled
Customer Service Rep/Tech Support
Omni Atlanta Hotel at CNN Center - Atlanta, GA August 2014 to May 2016 answer high volume calls help guest with any issue they have an solve it. give the guest all my time an make sure they are satisfied.Answering phones
Skills
Receptionist
Retail sales
Customer Support
Customer Care
Call Center
Technical Support Guest
Services
Upselling
Guest Relations
Experience
Humana representative
POS
Customer Service
Sales
Communication skills
Data entry
Phone etiquette
LANGUAGES
English
Spanish
Taking calls for the manger Solving customer problems Tracking orders Entry in data in system
Education
High school or equivalent
Additional Information
High energy
Flexible schedule capability CPR certification
Flexible schedule capability Committed team player Customer service Up-selling capability
Guest relations professional
Cash handling expert
Thrives in fast-paced environment Courteous, professional demeanor
Contact this candidate