Customer Service Data Entry

La’Keyshia Yvonne O'Neal Medford

career seeker

**** ****** **,*** **** Longview, TX 75605

email address: ad17w6@r.postjobfree.com Contact number 903-***-**** cell Seeking a challenging career in the customer service remote industry to utilize knowledge of answering customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility. procedures and insurance claim processes.

Authorized to work in the US for any employer

WORK

Telus International/Lifeworks

From :Aug 2021-02/2022 temp 02/2022- 11/2023

• Offer clients and customers customer service.

• React promptly to client questions and requests.

• Keep track of and update client accounts.

• Keep up-to-date records and filing procedures.

• Help with the creation of presentations and reports.

• Carry out additional administrative tasks as needed. Sitel Remote Customer service remote from Nov2020-Aug 2021 Written and verbal communicator who likes to solve problems and connect with people via phone Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism

Proficient and experienced PC skills with Microsoft Office, dual screens, and toggling between multiple systems (6 months or more of computer data entry experience) Multitasking ability - able to input data or research information while on the phone with the caller, able to talk and type a must

Robert Half/Irving, TX- Since March,2020 -Nov 2020 Working on the Robert Half projects to supply needs for the companies through contracts. Data Entry and/or Keyboard knowledge, ability to work independently in a fast-paced environment Ability to work in a team environment to meet department goals. Ability to recognize and respect confidential information.

Lynx Services/Solera Irving,TX

from-02/202*-**-****

Assist customers with processing auto& mortgage insurance claims.b Review mortgage & auto claims to correct errors.Accurately and efficiently key a high daily volume of insurance documents inputting all information into tracking system.

Accent Care Dallas/Longview TX from 08 2018- present Work with clients to get daily activities completed which includes scheduling doctor appointments,calling in medication refills. Also assist with calls to medical companies for supplies and charges. Correctional Officer

Mtc - September 2015 to August 2018

Maintain safety in the facility as well as the community. Assist clients with medical program needs such as providing direction to successfully completing program goals to graduate. Office work such as record keeping, completing forms, documenting accomplishments and future goals. On call Records Clerk

Mtc - March 2015 to September 2015

Filing, clerical work organization, answering phones Manage medical records of the facility.Verify patients information by interviewing,recording medical history and confirming patients reason for visit.Reporting patient medical history.

Medical Billing & Coding

Modisette Psychological Service - Longview, TX - February 2012 to August 2014= internship actual employment August 2014-August 2015

Health care professional with demonstrated capacity to provide direct patient care and function well in demanding situations. Specialized training in medical billing and coding. Planning, developing,skills,and operating health record indexes and retrieval systems to collect, classify, or analyze information thorough understanding of anatomy and physiology, medical terminology, disease processes and surgical techniques to effectively apply ICD9CM, ICD-10 CM, CPT4 and HCPCS coding guidelines to surgical and outpatient diagnoses and procedures. Assigning codes to patient symptoms, diagnosis, and treatments to process reimbursement. Generating, reviewing and transmitting claims.

MEDICAL EXPERIENCE

The Willows - TX 08/2012 - 05/2013

Certified Medication Aide

* Provide routine daily medications, either prescription or non-prescription, to residents with stable conditions and drug regimens.

* Review the patient/drug list each day to ensure accurate administration in correct dosages, ensuring each patient swallows entire dosage.

* Ensured optimal patient care was continuously provided, by maintaining open lines of communication with all peers and senior medical professionals. * Administered medication to 70 patients daily. Jordan Health Service - Henderson, TX 08/1999 - 08/2010 Caregiver

EDUCATION

Diploma

Medical Academy - Tampa, FL

November 2014

Associates in Science in Medical Billing & Coding

Ultimate Medical Academy - Tampa, FL

January 2012 to September 2013

Associates in Science in Medical Billing & Coding

Henderson High School - Henderson, TX

1990 to 1993

SKILLS

Managed Care (HMO,PPO,&POS), Insurance Verification, Medical Claims Process, & HIPPAA Compliance. ADDITIONAL INFORMATION

CORE COMPETENCIES

Medical Claims Process Insurance Authorizations Workers' Compensation Remittances & Denials Explanation of Benefits (EOB) Medication Management ICD-9-CM, HCPCS, CPT Government & Third Party Payers Electronic Payment Posting Insurance Verification HIPAA Compliance Appointment Scheduling Anatomy & Physiology Introduction to ICD-10-CM Medical Terminology Medicare, Medicaid, TRICARE Electronic Medical Records Inventory Management CMS 1500, CM 1450 (UB-04) Greenway Prime Suite EMR Data Entry & 10-Key Skills Managed Care

(HMO, PPO, & POS) Medical Practice Management Systems Medical Office Management MEDICAL

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