Barbara Jackson

ad17ux@r.postjobfree.com

Versatile and dedicated with several years of experience in a multitude of fields. Seeking employment where I can utilize my skills, education and experiences towards advancement opportunities.

EXPERIENCES: State of Illinois, Department of Human Services, Mental Health Technician II 2002- Present

●Working as a Group Manager of daily operations in a Residential setting, advocating as well as mediating for clients’ who are coping with disabilities, illnesses and addictions. Implementation of Public Health regulations and other applicable rules. As well as ensuring program guidelines are followed.

●Utilizing a variety of methods and techniques daily to reinforce learning concepts. Observing and tracking clients progress reports, skills programs, Behavioral Intervention Plans, Supervision levels( e.g. elopements, SIB's, peer to peer aggression) and Health disorders. While maintaining an therapeutic environment.

●Assisting the clinical team, such as, nurses, dietitians and counselors with Special Teams Meetings, Individual Program Plans, as well as, clients daily living skills, documenting vital signs, weights, weekly/monthly progress reports to convey a collaborative effort at achieving an appropriate treatment plan.

●Coordinates care services, handles admissions, discharges, search and seizure of contraband and transportation, constantly monitoring to encourage positive behavior and redirecting negative behaviors as well as Implementing an exit strategy focusing on housing and community resources.

DDB Chicago, Inc., Receptionist/Mailroom Clerk

2000-2002

●Read, sorted and routed mail to destination, typed return letters, tracking and ordering supplies.

●Assisted with daily input of billing and postage on incoming/outgoing packages.

●Answered all inbound calls, determined the nature of business, direct calls to appropriate destination.

Doral Financial Corporation, Underwriter’s Assistant

1999-2000

●Updated data daily in the system, prepared new loan folders, ordered flood certifications, retrieved loan information to assist IRS audit review.

●Conducted verbal verification of employment, ran credit history and processed wage assignments.

●Assisted employer with the training of new employees.

Access Health, Health Resource Counselor

1997-1998

●Counseled patients about their symptoms and concerns via telephone.

●Determined if patients needed triaging, directed calls to available nurse on duty.

●Entered patient information into a computerized charting system.

Jane Addams Resource Corporation, Administrative Assistant

1996-1998

●Reviewed inventory of all staff, managed scheduling, attendance and office supplies.

●Delegated various task to staff, handled verification of employment, minute meetings and customer service calls.

●Expedited communication between upper level management and general personnel. Applied basic Word Processing skills.

Chicago Police Department, Data Entry Clerk

1995-1996

●Performed a variety of clerical tasks, including updating warrants and indictments in the database.

●Responded to queries through retrieving information in the file system.

●Matching fingerprints with their I.R. number and documenting missing Central booking information.

EDUCATION:

Kennedy King College, Criminal Justice 2006-2007

Computer Learning Center 1996-1997

Wendell Phillips High School 1987-1990

●Case management

●CPR/ CPI training

●Certified Mental Health Technician II

●Strong organizational/communication skills

●Proficient in Microsoft office, Access, Excel, PowerPoint, Data Entry,45wpm

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