ad17uo@r.postjobfree.com 646-***-**** Ridgewood, NY 11385 Portfolio linkedin.com/in/benkharakh/ PROFILE

Accomplished communications professional, excels in establishing trust and rapport to foster open communication and exclusive insights. Strong background in communication, interviewing, and customer success. Adept at building collaborative relationships across diverse teams, thriving in dynamic environments through adaptability and employing a team-oriented approach. Innate ability to earn client trust and ensure client comfort, which yield increased brand reputation and satisfaction.

KEY SKILLS

Customer Engagement Customer Service Account Management Cross-Functional Collaboration Customer Relationship Management (CRM) Negotiation Skills Client Success Public Speaking Strategic Thinking Interviewing Instruction and Training Rapport Building Active Listening Digital Marketing Team Leadership Tools: Google Analytics POS Systems CRM Software AHrefs SEMRush Security and Compliance Software Google Trends Microsoft Office Suite

Languages: Russian (Conversational) English (Fluent) PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE

● Informed contacted customers on account management plans, achieving a success rate on par with or exceeding peers.

● Established rapport with customers through a genuine and approachable demeanor, effectively persuading them to commit to suitable account solutions.

● Communicated with up to 120 customers per day about account options and strategies for managing delinquent accounts, including forbearance options.

● Maintained geniality across various rooms and spaces, yielding maximum customer satisfaction theater-wide.

● Interfaced with 150+ people per shift for ticket and alcohol sales at each show, ensuring customer satisfaction.

● Conducted internal customer success efforts with clients and accounts each month to render services.

● Handled calls daily, addressing theater inquiries and providing information to enhance customer service. RELATIONSHIP MANAGEMENT

● Fostered strong relationships with contributors and stakeholders by serving as content editor and moderator and ensuring delivery of 24+ high-quality articles daily.

● Earned reputation for creating comfortable environments for interview subjects, leading to disclosure of exclusive information and production of insightful, authentic content.

● Manage internal and external relationships by delegating to partners on writing services.

● Educated 200+ students on improv techniques to enhance overall communication with stakeholders.

● Acted in negotiation workshops for NYPD employees, highlighting the importance of building relationships to effectively collaborate.

● Expertly sourced and coordinated 300 interviews, using communication skills to encourage candid discussions and maintain strong client relationships.

ad17uo@r.postjobfree.com 646-***-**** Ridgewood, NY 11385 Portfolio linkedin.com/in/benkharakh/ PROFESSIONAL EXPERIENCE CONTINUED…

CONSUMER BEHAVIOR

● Increased client website visits through SEO-optimized content through content marketing campaigns that boosted traffic by 600%+.

● Grew visitor time on site by 20% and organic traffic by 30% by spearheading SEO-driven technical writing.

● Engaged 2M+ readers and conducted high-profile interviews by authoring 300+ articles for major outlets such as Fortune and Vice.

● Initiated interviews with professors and thought leaders to make academic research accessible, which boosted web and social media engagement by 50%.

● Informed data-driven enhancements and user experience improvements by analyzing website traffic and user behavior for websites using Google Analytics.

● Attracted visitors and achieved high Google page rankings by excelling at creating SEO-optimized content across various topics, contributing to nearly 50% of all organic traffic for one brand.

● Increased user engagement by crafting SEO-optimized content for 20 brands including GeistM and Harley-Davidson. ROLES & ORGANIZATIONS

Freelance Writer Remote January 2007 – Present 2U Senior Content Writer Brooklyn, NY February 2022 – September 2022 Moving Traffic Media Content Specialist Brooklyn, NY February 2020 – July 2021 Vocal Staff Writer Fort Lee, NJ February 2018 – July 2018 EIFC Borrower Researcher Manhattan, NY August 2013 – June 2014 Magnet Theater Intern Manhattan, NY March 2011 – November 2013 EDUCATION

BACHELOR OF ARTS

PHILOSOPHY & ENGLISH & HISTORY

Rutgers University New Brunswick, NJ

2011

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