JULIXA GARCIA

786-***-****

ad17uf@r.postjobfree.com

MIAMI, FLORIDA/EL PASO, TEXAS

OBJECTIVE

Dedicated and customer-focused professional with excellent interpersonal skills and a proven track record in delivering exceptional customer service. Seeking a challenging position in a customer service role where I can utilize my strong communication skills, problem-solving abilities, and keen attention to detail to exceed customer expectations and contribute to the success of the organization.

SKILLS & ABILITIES

Excellent Communication Skills: Proficient in both written and verbal communication, with an ability to effectively listen to customer concerns, provide clear and concise explanations, and maintain a professional and friendly tone in all interactions.

Strong Interpersonal Skills: Able to build rapport with customers, colleagues, and stakeholders through active listening, empathy, and a genuine desire to understand and address their needs and concerns.

Problem-Solving Abilities: Skilled at analyzing complex situations, identifying root causes of issues, and developing innovative and practical solutions in a timely manner to ensure customer satisfaction.

Attention to Detail: Meticulous in capturing accurate and detailed information during customer interactions, ensuring that all necessary details are recorded, and no important information is missed.

Conflict Resolution: Able to navigate challenging situations professionally and diplomatically, deescalating conflicts, and finding mutually beneficial resolutions to the satisfaction of both the customer and the organization.

Time Management: Well-organized and capable of effectively managing multiple customer inquiries simultaneously while prioritizing urgent requests to ensure prompt and efficient responses.

Product Knowledge: Possess a comprehensive understanding of products, services, and policies, enabling the ability to provide accurate information, address customer inquiries, and suggest appropriate solutions or alternatives.

Technology Proficiency: Experienced in using various customer relationship management (CRM) tools, ticketing systems, and other software applications to efficiently document and track customer interactions, ensuring seamless communication and quick issue resolution.

Patience and Empathy: Display a patient and empathetic attitude towards customers, understanding their frustrations, and ensuring that their concerns are treated with respect and care.

EXPERIENCE

2022 - 2023 Fort Bliss TX, Document control Admin, Responseforce1

Under the general direction of the Grievance Officer, The document control grievance team must implement policies and procedures to identify and handle time-sensitive incidents reported through a grievance that involve an immediate threat to the health, safety, or welfare of a child or youth. In the case of medical emergencies, staff must ensure the minor receives proper medical attention for further assessment. This may include providing the minor with an assessment by a qualified health practitioner or calling emergency services when appropriate.

Process documentation related to UC and Staff under HHS/ORR policy

Maintain office and electronic files

QA/QC and Upload documents to the UC portal

2020 - 2022 Miami FL, Mortgage Loan Officer Assistant, Lakeview

Responsibilities include communicating with referral partners, current and past clients, real estate agents, lenders, and underwriters to nurture relationships and develop new business. As well as facilitate the completion of real estate loan applications, collect, analyze, and review supporting loan documentation in accordance with loan guidelines

Serve as the primary contact and liaison between clients, processing and branch manager, and assigned loan originator and conduct meetings to coordinate any follow-up items

Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork

Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator

Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service

Screen and make calls, book appointments and provide administrative support as needed

2019 - 2020 Miami FL, Receptionist, Jackson Memorial Hospital

Responsibilities coordinates and participates in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling

Check in the patient for their visit.

Obtain and record vital signs.

Obtain and record a brief history or reason for visit.

Have access to the patient’s medical history and assist the provider in documenting clinic visits, entering orders, referrals, and prescription refills as directed by the healthcare provider.

Process and document patient telephone calls and messages.

Assist the healthcare provider with patient education.

Process and document patient paperwork including, but not limited to, patient letters, prior authorization requests, provider generated documents, and any other paperwork relevant to patient care or as required by regulatory agencies or insurances.

Assist in facilitating coordination of care.

2018 - 2019 Miami FL, Lead Youth Care Worker, Comprehensive Health Services

Primary responsibility is to oversee direct care and safety of unaccompanied minor children between ages 13 – 17 as well as staff.

Maintain line-of-sight supervision of assigned children at all times, ensuring the physical safety of the child.

Support teachers with the delivery of educational services based on age appropriateness.

Collaborate with other providers in the ICF on behavioral management policies and protocols.

Assist children in accessing services related to culture, language, and religious observances.

Work with other Care Providers develop and implement recreation and leisure plans that include daily outdoor activities, weather permitting, for unaccompanied children. The plan must include at least one hour per day of large muscle activity and one hour per day of structured leisure time activities other than television (three hours per day on weekends or holidays). Recreation and leisure time activities are separate from the required physical educational requirement.

EDUCATION

2017 Associates in Arts and behavioral science

Miami Dade College

LEADERSHIP

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

REFERENCES

Upon Request

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