Customer Service Representative
Resume:
Decatur, GA *****
ad17tx@r.postjobfree.com
OBJECTIVE
Personable and dedicated Customer Service Representative with extensive experience in Hybrid customer service rep industry. Solid team player with upbeat, posit attitudes and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
EDUCATION
Associates Degree – Pharmacy Technician Georgia Perimeter College
MARCH 2009 – JULY 2011
High School Diploma Tri Cities High School
AUGUST 1998 – JUNE 2002
EXPERIENCE
Account Specialist Remote Ttec - Capital One – Duluth, GA
January 2023- PRESENT
• Provides information by collecting, analyzing, and summarizing data, and responding to requests
• Receives payment on cardholders accounts
• Service cardholders by responding to request, resolving complaints, and maintain quality service
• Answer and transfer to multi departments
• Contributes to customer retention by strengthening relationships through account management and maintenance
Customer Service Representative Hollis-Cobb Associates – Duluth, GA
MARCH 2021 – PRESENT
• Answered in-bound calls from customer
• Pre-Register patients in EPIC System
• Schedule Vaccine appointments for Covid-19
• Access/Update patient information
• Worked with various health insurance companies
Customer Service Representative Excela Technologies – Norcross, GA
JULY 2020 – FEBUARY 2021
• Answered in-bound calls from customer
• Calculated the rewards for members doctor visits
• Navigated systems ACC and CIT to record member PPI
• Worked with various health insurance companies
• Escalated any/all incident reports
Member Service Representative Sam’s Club – Alpharetta, GA
AUGUST 2019 – JULY 2020
• Offered exceptional customer service to differentiate and promote company brand
• Boosted revenues by listening to customer needs and proposing targeted credits and upgrade options
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery
• Use telephones to reach out to customers and verify account information.
• Maintained strong knowledgebase of product options and sales promotions to better serve customers
• Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities
• Inspected 1540 packages per shift to determine any product or package damage
• Take payment information and other pertinent information such as addresses and phone numbers.
Customer Service Cashier Piece of Cake
APRIL 2017 – SEPTEMBER 2020
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
REFERENCES
Available upon Request
Contact this candidate