Leicy Ferreira

** ******** *** *** *, East Brunswick, New Jersey, 08816, US • 732-***-**** • ad17tp@r.postjobfree.com Dedicated team player and quick learner looking for a position as a database administrator with a forward-thinking company. One of the top mobile expert seller and have been working for Metro By-T-Mobile for over 7 years. Customer service is a priority.

Communications

Fluent in Spanish and Portuguese

Problem resolution

High School - 2014

South River High School - South River, NJ

Mobile Expert - November, 2015 to February, 2023

Metro by T-Mobile - East Brunswick, NJ

Assisted customers by answering phones, responding to guest inquiries, and providing information about the club's services during downtime. Helped customers who were Spanish speakers and Portuguese speakers with any of their phone issues and also helped get overall better phones and phone service.

Solved technical issues, improved operations, and provided excellent customer service. Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY