TIMOTHY ROMAN

SUMMARY

Communicative customer service professional motivated to maintain

customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. EXPERIENCE

Police Officer, 06/1995 - 02/2017

City of Palm Beach Gardens - Palm Beach Gardens, FL Jewelry Sales Associate, 05/1991 - 05/1993

Zales The Diamond Store - Orlando, FL

CONTACT

Address: Jensen Beach, FL 34957

Phone: 772-***-****

Email: ad17tc@r.postjobfree.com

SKILLS

• Investigated criminal and traffic offenses.

Apprehended suspects, prepared case reports and testified in courtroom hearings.

•

• Responded to and investigated security and burglar alarms. Made arrests for violations of criminal laws and conducted background investigations.

•

Directed and controlled crowds at parades, funeral processions and sporting events.

•

Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.

•

Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.

•

Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

•

Followed store opening and closing procedures as per company guidelines.

•

Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.

•

Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

•

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

•

Trained and coached newly hired associates on store return policies and customer service techniques.

•

Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.

•

• Radar speed measurement

• Surveillance expert

• Arrest techniques

• Search and seizure laws familiarity

• Defense and Arrest Tactics (DAAT)

• Evidence collection and evaluation

• Counter business

• Mentoring and training

• Diamond grading methodologies

• Cleaning and maintenance

• Customer experiences

• Counter maintenance

• Product demonstrations

• Sales management

• Diamond sales

• Computer skills

EDUCATION AND TRAINING

Certified Florida Police Officer, Criminal Justice, 11/1993 Orlando Technical College - Mid Florida Tech - Orlando, FL

Contact this candidate