Kathie McMaster

*** ********** ****. ***** **. Myers, FL. 33917 217-***-**** ad17t6@r.postjobfree.com

Career Profile

Energetic, enthusiastic customer service and clerical professional with excellent organizational, time management and critical thinking skills. Extremely strong work ethic and positive attitude, with a passion for customer service.

Experience

Old Bridge Village 1/2023 – 11/2023

Receptionist/Sales Assistant

Answered phone calls on a multi-line phone system. Assessed issues. Determined the escalation

requirement.

Assisted all residents with any issues and concerns.

Established/maintained resident files.

Followed up with appropriate departments on status of resident issues.

Premier Aluminum 11/2021 -1/2023

Receptionist/Administrative Assistant

Answered all incoming phone calls.

Scheduled estimates for Sales Department.

Typed up estimates. Established files after contracts were signed.

Followed up with proper department with questions on the status of their build.

Customer Service Representative II – City of Fort Myers 6/2020 – 9/2021

Receptionist/Administrative Assistant

Greeted all customers, determined their needs, and directed to appropriate department.

Answered multi-line phone system. Helped customers if in my area of expertise or directed to appropriate

department.

Entered/updated contractor registration.

Assisted other departments with miscellaneous duties.

Robert Half – Temporary Agency 1/2019 – 10/2019

Optical Scanning Technician

Scanned cemetery files into our Alchemy computer-based database.

Researched decades old paper records if discrepancies were found.

Robert Half – Temporary Agency 9/2016 – 10/2019

Receptionist – City of Fort Myers

Greeted all incoming guests and citizens, directed them to proper personnel.

Answered multi-line phone system, directed calls to staff and departments.

Updated extensive reference materials for front desk.

Assisted my immediate supervisor with any projects assigned to me.

AZTEC (Caretaking for Mentally/Behavioral Disabled Adults) 10/2014 – 6/2016

Receptionist

Greeted and helped all people entering AZTEC.

Directed incoming calls to staff.

Helped candidates with the application process.

Aided staff with filing and copying.

Board of Certified Safety Professionals 6/2006 – 9/2012

Customer Service Associate

Streamlined job processes to provide improved customer service and utilization of staff time.

Provided over-the-top customer service to applicants and certificate holders in all phases of their

certification process.

Involved in new systems processes on an ongoing basis. Reviewed processes, procedures and

policies to determine ways they would incorporate into new online client data system.

Champaign Urbana Public Health District 5/2004 – 5/2006

Office Manager

Supervised four front office staff.

Special Projects Coordinator.

Facilitated new client file system, researched and coordinated upgrade of new multi-lined phone system.

Instituted centralized purchasing of organization’s office and medical supplies. Initiated inventory control

for medical supplies.

Maintained centralized State Contract and Agreement files.

Input employee time/attendance using Time Clock Maintenance.

The Carle Foundation – Windsor of Savoy 6/2000 – 9/2003

Manager – Resident Services

Managed rental accounting income operations of a 174-unit residential retirement complex.

Managed 12 front line staff for a 24/7 resident facility.

Liaison for residents and families for issues of health care, continuum of care, personal bills, and insurance.

Purchased office supplies and assisted the Administrator with capital budget purchases.

Managed staff time, schedules and attendance.

The Carle Foundation Hospital 7/1989 – 6/2000

Executive Assistant

Provided administrative support for the COO and three Vice Presidents.

Scheduled meetings involving multiple Executive and Management calendars.

Arranged meeting rooms and coordinated set up, including technical equipment, meals and any other

miscellaneous requirements to facilitate a successful meeting.

Recorded and transcribed meeting minutes.

Responsible for all travel arrangements for Executives. This included air travel, hotel accommodations, car

rentals and any other business requirements.

Education

Rantoul Township High School 1964 - 1968

Skills & abilities

Management

Problem solving

Communication

Customer Service

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