Sanjay K Singh, POPM, CSM, PMP, MBA MIM Finance

Phone: 415-***-**** Email: ad17t2@r.postjobfree.com

https://www.linkedin.com/in/sanjay-singh-bb290716

Highly experienced result-oriented Agile Transformation Champion Technical Project Manager cum Scrum Master who creates synergistic teams in large Fortune 10/100 companies to consistently deliver value, by coaching, mentoring and achieving Organizational goals. Helps deliver consistent outcome by applying collaborative high performance Agile techniques. Skilled in facilitating Scrum ceremonies, optimizing team velocity, and promoting Agile and Scrum practices. Proficient in Jira, Confluence, and end-to-end project execution. Strong leadership and communication abilities with a track record of achieving quality outcomes and driving change.

Proven SAFe practitioner with exceptional Leadership, problem-solving and decision-making skills has 20 years of experience in delivering continuous improvement through self-managed teams in Financial Services, Airplane, Pharmacy Benefit Management, Healthcare Payor, Integrated Managed Care, Retail, High Tech, Asset and Wealth Management and host of other industries.

I have excellent communication, coaching, mentoring and facilitation skills with proven track record of delivering success and achievements by adoption of agile frameworks like Scrum, Kanban, SAFe, Lean, and other scaling methodologies. I have been leading several agile teams and implemented agile principles, and techniques like story mapping, ATDD, TDD, BDD, CI/CD, pairing/mobbing, automated testing that has won recognition and awards.

Experience Details

Release Train Engineer MUFG, Jersey City, NJ October 2022 – August 2023

Developed outcome-oriented Agile transformation roadmap and plans in collaboration with leadership and associated teams

oCreated agile maturity model and developed continuous improvement roadmap

oCreated agile vision document and developed strategy for agile adoption

oCreated training sessions for the development of Product Owners and Agile Coaches

Bridged the gap between business and technology, ensuring that technical solutions are not only aligned with business objectives but also well-understood and supported by all relevant stakeholders. It involved a combination of technical expertise, strategic thinking, communication skills, and the ability to drive consensus among diverse teams.

Involved with taking ownership of various workstreams and collaborating closely with both business and technology stakeholders to address complex business problems. Partnered with Global Markets Financial Risk, Global Risk Analytics, and Model Risk Management teams to understand and define business requirements. Responsible for proposing technology-based solutions, estimating their costs, and participating in the budget approval process.

Developed prototypes using tools namely Python, SQL, and Excel/VBA to demonstrate solutions to stakeholders. Analyzed data using distributed computing and Big Data platforms notably, Apache Hadoop, where large datasets were collected, analyzed, and visualized using graphs and infographics to identify trends and patterns.

Enabled shorter feedback loops and used empirical process controls at all levels

Orchestrated the Development team ability to release quality software through agile delivery by simulating Customer Journeys, Products, Applications and Services

Built and implemented software quality engineering and testing strategy, frameworks, best practices, guiding principles, products/platforms, and tooling to enable automated testing, environment provisioning/test data management, test execution with optimal controls for various phases and types of testing within the SDLC.

Ensured adherence to the Banking Platform Architecture, and meeting functional and non-functional requirements with each release.

Facilitated the Scrum process for cross-functional impacted projects, BAU Operations, and enhancements for Supply Chain Finance (SCF) Technology and Operations Portfolio.

Guided Scrum teams to follow Agile and Scrum practices, promoting prioritization, team readiness, and commitment for each Sprint.

Optimized team velocity to identify improvement opportunities and enhance team performance.

Built engineering skills side-by-side in the codebase, conducted peer reviews to evaluate quality and solution alignment to technical direction, guided design and development.

Developed and ensured security, stability, and scalability within functions of technology with high complexity, as well as identify, manage and mitigate technology and enterprise risk

Delivered capabilities using Agile practices while adhering to the Software Development Lifecycle, business process mapping, and organization’s release processes.

Partnered with line managers to ensure governance policies and corporate standards adherence through the implementation release cycle.

Facilitated Scrum Agile ceremonies – Backlog refinement, PI and sprint planning, Daily Stand-ups and Sprint retrospective for the teams.

Collaborated with product owners and program/project managers to communicate work product delivery and escalated risks and issues.

Interacted with third party vendors, technology service providers, internal customers and key stakeholders to resolve issues to achieve organizational goals.

Built team by hiring, and coaching the skills required to effectively design and deliver innovative solutions for product areas and products to meet business objectives and strategy, as well as conducted performance management for engineers and managers

Tools/ Technologies/ Applications: JIRA, JAVA, React.js, LDAP, Java Spring Boot, JBOSS, Mainframe, Oracle, SQL Server, Web Services, Atlassian, AWS, Azure, MariaDB, Linux, Non-Stop SQL/MP, Visual Basic, IBM DB2, IVR, Microsoft SharePoint, Microsoft Project 2010, Microsoft Office, Microsoft Visio, HP Quality Center, Pega

Release Train Engineer, The Boeing Co., Seattle Washington January 2022 – October 2022

Led Boeing’s agile transformation initiative in Boeing General Services (BGS), A Digitized Product Division managing after sales aircraft upgrades, maintenance and improvement lifecycle by health assessments, scaling, and delivering strategic organizational change strategies.

Played a critical part in ensuring that approved projects are successfully delivered, business expectations are met, and any necessary changes are managed effectively. Effectively collaborated, communicated, and coordinated within the PMO and with other stakeholders for achieving these goals.

Converted all teams to 100% outcome-oriented and realized outcomes with 2x speed

Operationalized Agile Software Development Life Cycle (SDLC), collaborated with Product Owners and Managers to document and develop Epic, Features and Stories. Provided ownership of functional design for market risk applications, where technical design alignment with technology stakeholders was the key responsibility.

Coordinated User Acceptance Testing (UAT), release management, and migration events, including tracking defects and monitoring resolution progress. Demonstrated new functionalities to both business and technology stakeholders.

Compliance with corporate audit-defined risk mitigation plans, timely issue escalation to senior partners, adherence to Enterprise Change Management (ECM) processes, and a proactive approach to driving process improvement and policy development initiatives for a comprehensive contribution to market risk technology.

Mentored Product Owners, Scrum Masters through leadership workshops, embedded training

Worked with key stakeholders to execute agile strategies for the entire organization

Introduced a highly customer-centric, data-driven culture to build a high-performing organization

Led, agile transition efforts with Lean Startup principles, Scrum, Kanban, and scaling agile techniques

Worked with stakeholders to ensure that all collectively deliver business value based on KPIs

Instituted goal-oriented delivery every sprint that would incrementally achieve the KPIs every PI cycle

Established a community of practices, and an agile center of excellence to orchestrate transformation

Introduced customer journey map for end-to-end workflow for BGS’ product lines

Created transformation roadmap, and near real-time reporting to demonstrate customer impact

Tools/ Technologies/ Applications: AWS, JIRA, JAVA, React.js, LDAP, ELK Stack (Elastic Search, Logstash, Kibana), Java Spring Boot, JBOSS, Mainframe, Oracle, SQL Server, Web Services, Atlassian, AWS, Azure, MariaDB, Linux, Non-Stop SQL/MP, Visual Basic, IBM DB2, IVR, Microsoft SharePoint, Microsoft Project 2010, Microsoft Office, Microsoft Visio, HP Quality Center

Agile Coach/ Technical Project Manager, CVS Health, Scottsdale AZ June 2018 – December 2021

By applying SAFe Agile principles and practices "Digitized Front Door" project for the Office of CTO, was brought to fruition by leading a cross-functional team to implement a groundbreaking SEARCH Engine-based solution. By following the SAFe Agile framework, we ensured alignment and collaboration among Enterprise Architecture Teams located across multiple time zones and geographies.

Partnered with, engaged and influenced architects and engineering teams to incorporate best practices technical strategies, while understanding next generation domain architecture and application migration paths to target architecture for state-of-the-art cloud adoption, application upgrades and data strategy.

Through effective backlog management and platform engineering, successfully completed 425 Project Governance Review Updates, handled 550 APIs, and integrated 450 services within the established deadline. This accomplishment received recognition from top management at Aetna.

Provided comprehensive training to 98 Architects. This training focused on effectively managing backlogs using the MEGA Hopex tool and ensuring timely updates to NEAR, promoting a culture of continuous improvement and creation of high-performing team.

Key Achievements

Coached, and mentored 98 Architects conducted lift-off for 15 scrum teams

Increased the productivity of all 15 teams 2X in less than 6 months

Set up continuous improvement goals, customer journeys, and community of practices

Fast-tracked model adoption initiative inducing innovation, creativity

Tools/ Technologies/ Applications: ELF - Enterprise Logging Framework, JIRA, JAVA, React.js, AWS Management Console, Java Spring Boot, JBOSS, Mainframe, Oracle, SQL Server, Web Services, Atlassian, AWS, Azure, MariaDB, Linux, Non-Stop SQL/MP, Visual Basic, IBM DB2, IVR, Microsoft SharePoint, Microsoft Project 2010, Microsoft Office, Microsoft Visio, HP Quality Center

Scrum Master, Kaiser Permanente, Pleasanton CA March 2016 – June 2018

Completed different phases of the E2BK SG Program, following Agile principles and practices, ensuring iterative and incremental progress.

Conducted regional deep dive reviews of design deliverables, applying Agile design techniques to validate alignment with project objectives and stakeholder requirements. Leveraged Agile ceremonies and collaborative decision-making.

Employed Agile risk management techniques to proactively mitigate risks, initiating timely actions.

Collaborated with cross-functional teams to develop comprehensive Agile test plans, test scenarios, and test cases. Actively participated in Agile testing activities, including test-driven development and continuous integration, ensuring high-quality deliverables. Assisted in troubleshooting and providing Agile solutions to enhance product quality.

Promoted sustainable knowledge management within the organization by creating Agile artifacts, such as user stories, acceptance criteria, and retrospective reports. This fostered continuous learning and improvement within Agile teams.

Conducted Agile research initiatives to proactively identify opportunities for process optimization and delivery excellence. Made Agile recommendations based on industry best practices and emerging Agile trends to enhance application delivery and increase overall team efficiency.

Tools/ Technologies/ Applications: RALLY, JAVA, AngularJS, .NET, Mainframe, Oracle, SQL Server, Web Services, SSIS/SSRS, PowerBuilder, Powerhouse 4GL, C, MariaDB, Linux, HPNS Guardian, Non-Stop SQL/MP, Visual Basic, IBM DB2, Genesis IVR, MEGA Hopex, Microsoft SharePoint, Microsoft Project 2010, Microsoft Office, Microsoft Visio, HP Quality Center, Pega

Program Manager Union Bank, Monterey Park CA March 2015 – March 2016

Implemented EPS CCAR Initiative across all phases for the bank. Worked with business partners to firm-up technology concepts, requirements, design, development, and implementation.

Managed multiple project teams of 3 to 5 team members to coordinate task strategy and address blocked backlog items. Coached and mentored team members.

Analyzed, documented, and communicated functional requirements, product functionality, and desired features by creating the necessary documentation for successful implementation.

Wrote effective SQL queries to aid analysis and support activities.

Oversight and direction for managing team’s performance, issues, and risks as well as review of key milestones with client. Managed a team of resources keeping the leadership informed of progress, team members’ performance, critical issues, and achievement of major milestones.

Tools/Technologies/ Applications: Moody’s Scenario Analyzer, Microsoft Project 2010, Microsoft Visio, HP Quality Center, Talend 6.1, Cassandra 2.1

Sr Project Manager Charles Schwab Phoenix, AZ February 2013 – March 2015

Managed a team of resources to comply with agreed SLAs. Implemented managed services and 24X7 support model keeping the leadership informed of progress, team members performance, critical issues, and achievement of major milestones.

Provided end to end solution and services for infrastructure management, BI analytics by delivering best in class applications implementation and support.

Built project plan, architecture documents, knowledge repositories, run books to manage improvement initiative and SLA commitments. Prepared work docs namely Teradata DBA Handbook, Operations Handbook, SAP BI Handbook.

Tools/ Technologies/ Applications: Apache Hadoop (Hortonworks), Microstrategy 9.4, Informatica 9.5, Tableau 8.2, Teradata 13.10, SAP BI 4.0, Remedy, Microsoft Project 2010, Windows 8, Team Foundation Server

Program Owner Cisco San Jose, CA June 2012 – Feb 2013

Managed hardware and software for enterprise monitoring, diagnostics, analysis, reporting and application performance management across LANs, WANs, and wireless networks. Worked on SCADA (supervisory control and data acquisition) system that operated with coded signals over communication channels so as to provide control of remote equipment (using typically one communication channel per remote station).

Worked with the leads and built product backlogs. Developed project charter, plan and managed different SDLC phases (using Proact’s BOST framework and reference models to define scope).

Tools/ Technologies/ Applications: Propel, switches, routers, Remedy, WebEx, Microsoft Visio, Microsoft Project, Windows 7, Web Services, HP LoadRunner, Opnet Tracing/ DB Tracing, Issue Tracker.

Technical Project Manager HCL Technologies, NJ USA June 2011 – May 2012

Data migration of Subscription based (email and apps.) Intuit QuickBooks data to Oracle Billing and Revenue Management System.

Designed and developed Data Warehouse by applying Agile BI and Rapid Process Methodology.

Collaborated with peers to drive results for delivering technology solutions to business customers. Maintained an environment that focused on excellent customer service. Built and maintained relationships with business partners and worked collaboratively to ensure high level of satisfaction.

Tools/ Technologies/ Applications: MS Project, SAS, Oracle BRM, Informatica, MS SQL 2008R2, SAP Business Objects, Erwin Data Modeler, MS Visio, Mercury Quality Center, Oracle BRM, Intuit QuickBooks.

Subject Matter Expert Affiliated Computer Services, Jackson MS USA Sep 2010- May 2011

Implemented MSCAN (Mississippi Coordinated Access Network) Program for the State of Mississippi wherein provided the same care for the top 5 Medicaid eligibility categories as Medicare by United Healthcare and Centene Corporation.

Worked closely with User Interface (UI) developers, database developers and database administrators in coming up with system sizing.

Worked closely with .NET developers for the design of the Service Oriented Architecture for the application especially the Web Services.

Tools/ Technologies/ Applications: Oracle 10g, ERwin Data Modeler, MS Visio, Mercury Quality Center

Business Intelligence Manager UnitedHealthcare, Phoenix AZ USA Jan 2010 – Sept 2010

Data Analysis which involved data mapping and gap analysis for data coming in from external systems.

Physical Data Modelling which involved designing the schema in Oracle 10g.

Analyzing explain plans for resource intensive queries and coming up with ways of improving the performance of queries.

Tools/ Technologies/ Applications: Informatica, MicroStrategy, Oracle 10g, ERwin Data Modeler, Numara Footprints, MS Visio, PL/SQL Developer, Mercury Quality Centre

Project Manager Coventry Health Care, Phoenix AZ USA Sept 2007- Aug 2009

Lead functional requirement gathering sessions and prepared the functional requirement document enlisting all the Business Rules and Process Flows.

Prepared Technical Specification Documents which included Data Model, Database Program Specification and GUI design.

Led effort in all areas of product lifecycle for integration of acquired mental health claim processing unit MHNet by Coventry. Provided ongoing support after go-live.

Tools/ Technologies/ Applications: MS Project, IDX, Mumps, PL/SQL Developer, SQL, MS Visio, MS Access, Mercury Quality Centre, RFP Machine

Project Manager American Express, Phoenix AZ USA Sept 2009 – Jan 2010 and July 2006 – Aug 2007

Responsible for coordinating key risks reported through management information systems in Risk, Information and Banking (RIB) organization.

Leveraged information management capabilities to build new business models and win high wallet segments.

Worked closely with key stakeholders (Chief Risk Officer, head of business units) in communicating/mitigating risks as part of Enterprise Risk Management (ERM). Responsible for planning, scheduling, and delivery of projects in an On-site Off-shore model.

Tools/ Technologies/ Applications: .NET, Hyperion, SAS, Tableau, Oracle 10g, UNIX, PL/SQL Developer, SQL Navigator, SQL Loader, ERwin Data Modeler, MS Visio, Mercury Quality Centre, HP LoadRunner, Issue Tracker

NPI Implementation Manager Fox Systems, Fargo ND December 2003- June 2006

Implemented ‘NPI’ as part of CMS’ HIPAA AS (Health Insurance Portability and Accountability Act Administrative Simplification) initiative in Fargo ND. Developed and implemented ISO 9001:2000 as part of requirements for National Provider Identifier enumerator operations to health care providers in ten months against the initial deadline of 12 months.

Analyzed “As Is” business processes and designed “To Be” business processes to gain operational efficiencies from the new TennCare Management Information System (TCMIS) on TennCare operations. Created project deliverable templates and standards.

Tools/ Technologies/ Applications: MS Project, RAMS (Requirements Management System), SIEBEL, CMMi, ISO 9001:2000, SQL, MS Visio, MS Access, MMIS.

EDUCATION

Master of International Management (Finance Specialization) Thunderbird School of Global Management, Glendale AZ USA (GPA 3.5/4.0)

Master in Business administration Drury University, Springfield MO USA (GPA: 3.95/4.0)

Bachelor of Technology (Honors) Indian Institute of Technology, Kharagpur WB INDIA (GPA: 8.5/10)

CERTIFICATION:

SAFe 6.0 POPM Certification Since 2023

Trifacta Wrangler Certification Since 2020

Certified Scrum Master Since 2015

Project Management Professional (PMP) Since 2009

Contact this candidate