Dustin W. Fogt

317-***-****

Summary:

I am an IT professional with years of knowledge base development and experience who has provided extensive troubleshooting to over 1500 PCs, laptops, netbooks and blackberry users as well has monitored inventory of all hardware assets and software licenses using Access database. Worked extensively supporting blackberries, iPhones and other mobile devices including repair and maintenance for phone devices. Also, provided support for equipment including desktop devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking etc as well has provided 2nd level support for Windows related hardware/software. Additionally is proficient in handling regular, accurate and timely feedback regarding customer requirements and has utilized problem management database and systems to track and report on customer calls and requests. I am MCAS, Comptia A+ Certified and is available to join immediately.

Areas of Expertise:

·Database management, IT security protocols, Infrastructure support

·Device upgrades,

·Citrix, Linux

·Microsoft SCCM, Endpoint, Azure

·Network administration

·Backup strategies

·QRM concepts

·Emergency management planning

·Desktop support and troubleshooting

·Project management

·MDT; Mac imaging along with AD integration

·VDI Management

·Network management

·System admin support

·Server management

·Data and analytics

·Outstanding Internal/external customer experience

·Project Management

Education and Certifications:

·Bachelors of Science in IT Management, Western Governors University, July 2015

·CIW Web Foundations Associate

·Project Plus Certified

·MTA 98-366 Certified

·Comptia A+ Certified (IT Technician)

·MCAS Certified

Technical Experience:

·Windows 98-XP

·Windows 7

·Microsoft Office 97-10; Microsoft 365

·Installing/monitoring ASP.NET based websites, Troubleshoot, remote access

·Tableau and Power BI

·SQL Servers 2005, 2005 Express, and 2008 OS

·Skype; WebEx

·Clarify, Sugar, Internoded, & Service Now ticketing systems

·AS400

·Apple products including iMacs and MacBook’s

·Active Directory, PowerShell scripting

·VPN and remote access

·SCCM, MDT MBAM, McAfee encryption, McAfee Anti-virus suite and Microsoft Defender

·Deploying Windows 7/10 in large enterprises

·Configuring hardware and applications

·Configuring network connectivity/Configuring access to resources

·Configuring mobile computing/ backup and recovery options

Non-Technical Skills:

·Hands-on experience in evaluating and validating analysis of solutions and developing recommendations for clients in the context of overall goals.

·Effective interpersonal communication skills.

·Proven track record of providing service excellence by identifying key business issues.

·Highly developed critical thinking and troubleshooting skills.

·Open and able to assimilate self into most job situations and projects not only because of the drive to succeed and desire to do what is needed for the customer/client but also to support co-workers and company goals.

·Knowledge of quality improvement methodologies.

·In-depth knowledge of determining clients’ needs by supplementing standard assessment techniques.

Eli Lilly

Instrument Controller/SCCM Admin

March 2022 – Current

·Image PCs for instrument control

·Troubeshoot and fix desktops (instrument controllers)

·Work in SCCM to make sure all computers are compliant with current updates

·Work on creating a PXE boot environment

·Assist desktop group by resolving escalated tickets

·Work with automation to ensure practices are improved

BSN Sports, Indianapolis IN

IT Infrastructure Engineer

March 2021 – December 2021

·Planned and inventoried scanners along with laptops to employees.

·Supported authorized users connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.

·Provided repair and maintenance for mobile devices.

·Installed, upgraded and repaired EUC equipment (desktops, laptops, monitors, and associated peripherals).

·Provided software break/fix services and replacement of non-warranty assets for end users.

·Provided network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.

·Provided warranty and break/fix support for networked printers and scanners.

·Provided support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.

·Provided on-site hardware support for general troubleshooting and problems for end user computing technologies.

·Provided regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

·Utilized problem management database and systems to track and report on customer calls and requests.

·Communicated technical information to technical and non-technical team and customers.

·Deskside support services as required.

·Desktop OS Image preparation - Experienced in building a standardized desktop image suitable for automated deployment on disparate hardware platforms using an enterprise systems management platform.

·Troubleshooting of OS level stability and performance issues.

·Use of ticketing and documentation systems and processes in performing tasks.

·Automated Image Deployment - Experienced in preparing images for automated deployment using an enterprise systems management platform.

·Customized .MSI files, building of configuration scripts, deployment testing, and package documentation.

·Engineered of Windows Client & Server OS Deployment techniques using SCCM.

·Designed and architected images for custom build and deployment.

Allied Digital, Indianapolis, IN January 2020-July 2020

Senior Desktop Analyst

·Provided onsite support to authorize users with operational and technical support and to meet specified SLAs.

·Resolved incidents and problems associated with EUC equipment.

·Performed reactive troubleshooting to effectively identify potential incidents or problems, and attempted to eliminate them to occur in the future.

·Supported authorized users connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.

·Provided repair and maintenance for mobile devices.

·Installed, upgraded and repaired EUC equipment (desktops, laptops, monitors, and associated peripherals).

·Provided software break/fix services and replacement of non-warranty assets for end users.

·Provided network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.

·Provided warranty and break/fix support for networked printers and scanners.

·Provided support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.

·Provided on-site hardware support for general troubleshooting and problems for end user computing technologies.

·Provided regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

·Utilized problem management database and systems to track and report on customer calls and requests.

·Communicated technical information to technical and non-technical team and customers.

·Deskside support services as required.

·Desktop OS Image preparation - Experienced in building a standardized desktop image suitable for automated deployment on disparate hardware platforms using an enterprise systems management platform.

·Troubleshooting of OS level stability and performance issues.

·Use of ticketing and documentation systems and processes in performing tasks.

·Automated Image Deployment - Experienced in preparing images for automated deployment using an enterprise systems management platform.

·Customized .MSI files, building of configuration scripts, deployment testing, and package documentation.

·Engineered of Windows Client & Server OS Deployment techniques using SCCM.

·Designed and architected images for custom build and deployment.

Cardinal Health, Indianapolis, IN March 2017-September 2019

RCS Senior IT Analyst

·Managed IT Infrastructure of four Cardinal Health distribution centers.

·Managed day to day duties of four distribution centers.

·Provided 2nd level support for Windows related hardware/software

·Managed RCS company assets for Midwest region.

·Hosted weekly Skype meetings which, along with other RCS managers, discussed a wide variety of topics ranging from eliminating overhead to implementing more efficient technology.

·Travelled regionally as needed to provide support to facilities in support of immediate technical assistance.

·Managed inventory to ensure maximum utilization of all hardware resources.

·Managed all local hardware and software implementation from planning to follow-up.

·Deployed software packages through SCCM on a daily basis.

·Monitored all server and IDF hardware making critical fiscal decisions with regards to upgrade and replacement.

·Managed a wide variety of warehouse scanners and zebra printers.

·Collaborated with various vendors on IT-related projects.

SMC Corporation, Noblesville, IN January 2013-July 2016

Network/Operations Technician

·Worked extensively with ACS adding, removing and managing network devices in an environment where all devices were assigned a static IP address according to MAC address.

·Worked in Active Directory monitoring objects and user accounts.

·Monitored inventory of all hardware assets and software licenses using Access database.

·Repaired and replaced PCs, printers and miscellaneous hardware.

·Tested and integrated new software in current environment.

·Worked extensively in Citrix monitoring user sessions along with user profiles.

·Led the efforts to integrate Apple and Android hardware into SMC environment.

·Was assigned to be Project Manager for printer redesign project.

·Provided recommendations to management based on current and emerging technologies.

·Ensured proper and adequate resource levelling.

·Monitored and summarized progress of projects using QAPI methodologies.

·Coached, developed and trained new team members and interns.

·Used Lean principles of process improvement to help improve departmental outcomes.

Wishard Health Services (Eskenazi Health), Indianapolis, IN September 2011- January 2013

Information Security Analyst

·Administrator of Active Directory which included creating user accounts, disabling user accounts along with creating groups and roles for users.

·Trained users in all Microsoft Office applications for job specific functions.

·Administrator of ADP iPay application.

·Trained new employees and students how to log into the many applications they are required to use by taking walk-ups at my desk and by holding monthly classes assisting users with any log in problems they might be experiencing.

·Added computers and printers to the domain while ensuring that copiers were able to scan to network folders and email alike.

·Utilized Service Now to create and resolve tickets.

·Utilized focus reporting software to identify employees who required additional training.

·Participated in quality improvement efforts within the department.

One America, Indianapolis, IN October 2009-January 2011

Help Desk Analyst

·Provided extensive troubleshooting to over 1500 PCs, laptops, netbooks and blackberry users.

·Provided basic Tier I and Tier II Help Desk issues.

·Trained users in all Microsoft Office applications for job specific functions either over the phone, over e-mail or in-person.

·Spearheaded troubleshooting for network issues, as well as provide desktop support for over 400 printers, scanners, and fax machines.

·Handled the imaging of equipment for redeployment and supported remote/VPN users during this process.

·Worked with over 150 applications on a regular basis.

·Repaired electronic equipment, created service call tickets and communicated with outside vendors to ensure on-time deliverables.

·Administrator of knowledge base articles.

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