Customer Service Data Entry
Resume:
Katie Umberger
Johnson, KS *****
**************@*******.***
Secretary/Administrative Services
● 20+ years' experience in customer service and administrative .
● Displays excellent time management with high attention to detail.
● Strong attention to detail, customer service and listening skills; highly motivated, creative, and flexible.
● Excellent computer skills working with fast software and programs. Work Experience
Virtual Receptionist
Ruby Receptionist, Inc - Remote
June 2022 to December 2023
● Attend weekly team meetings for new implementations of software, job requirements and creating community.
● Twice a monthly 1-1’s with my coach to receive support, corrections and feedback.
● Answer phone calls remotely and route calls to appropriate parties or take messages.
● Performing Administrative Activities.
● Processing Information.
● Resolving Conflicts and Negotiating with Others.
● Thinking Creatively.
● Organizing, Planning, and Prioritizing Work.
● Making Decisions and Solving Problems.
● Judging the Qualities of Things, Services, or People.
● Interacting With Computers.
● Communicating with Supervisors, Peers, or Subordinates.
● Experience with: Internet browser software, Digital cameras, Adobe Systems Adobe Acrobat, LexisNexis, Apple macOS,
Facebook, Calendar and scheduling software, Microsoft office including, Word, Excel, Teams and Outlook, Records management systems, Desktop and laptop computers, Data entry software, Several remote software programs.
Secretary
Stanton County Road & Bridge - Johnson, KS
June 2016 to April 2022
● Answer phone calls and direct calls to appropriate parties or take messages.
● Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
● File and retrieve corporate documents, records, and reports.
● Greet visitors and determine whether they should be given access to specific individuals.
● Open, sort, and distribute incoming correspondence, including faxes and email.
● Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
● Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
● Prepare responses to correspondence containing routine inquiries.
● Process payroll information.
● Performing Administrative Activities.
● Performing for or Working Directly with the Public.
● Processing Information.
● Provide Consultation and Advice to Others.
● Resolving Conflicts and Negotiating with Others.
● Scheduling Work and Activities.
● Thinking Creatively.
● Training and Teaching Others.
● Organizing, Planning, and Prioritizing Work.
● Operating Vehicles, Mechanized Devices, or Equipment.
● Making Decisions and Solving Problems.
● Judging the Qualities of Things, Services, or People.
● Interacting With Computers.
● Getting Information.
● Documenting/Recording Information.
● Communicating with Supervisors, Peers, or Subordinates.
● Experience with: Internet browser software, Digital cameras, Desktop and Laptop computers, Adobe Systems Adobe
Acrobat, Calendar and scheduling software, Microsoft Word, Excel, and Outlook, Records management systems,
Electric typewriters, Photocopying equipment, Scanners, Multi-line telephone systems, 10-key calculators, Data entry software.
Scale Operator
Baxter Commodities-Identity Grains LLC - Johnson, KS May 2014 to May 2016
● Operate scale house computers to obtain weight information about incoming and outgoing shipments for agricultural commodities.
● Document quantity, quality, type, weight, test result data, and value of materials or products to maintain shipping, receiving, and production records and files.
● Examine products or materials, parts, subassemblies, and packaging for damage, defects, or shortages, using specification sheets, gauges, and standards charts.
● Maintain, monitor, and clean work areas, such as counters and windows, and areas around scale house.
● Remove from stock products or loads not meeting quality standards, and notify supervisors or appropriate departments of discrepancies or shortages.
● Signal or instruct other workers to weigh, move, or check products.
● Collect or prepare measurement, weight, or identification labels and attach them to products.
● Collect product samples and prepare them for laboratory analysis or testing.
● Communicate with customers and vendors to exchange information regarding products, materials, and services.
● Compare product labels, tags, or tickets, shipping manifests, purchase orders, and bills of lading to verify accuracy of shipment contents, quality specifications, or weights.
● Compute product totals and charges for shipments.
● Count or estimate quantities of materials, parts, or products received or shipped.
● Maintain financial records, such as accounts of daily collections and billings, and records of receipts issued.
● Maintaining records of train rail car records on incoming commodities.
● Schedule train rail car locations and alignment of cars.
● Updating and Using Relevant Knowledge.
● Resolving Conflicts and Negotiating with Others.
● Processing Information.
● Performing for or Working Directly with the Public.
● Performing Administrative Activities.
● Organizing, Planning, and Prioritizing Work.
● Operating Vehicles, Mechanized Devices, or Equipment.
● Monitoring and Controlling Resources.
● Monitor Processes, Materials, or Surroundings.
● Making Decisions and Solving Problems.
● Getting Information.
● Coordinating the Work and Activities of Others.
● Controlling Machines and Processes.
● Communicating with Persons Outside Organization.
● Coaching and Developing Others.
● Analyzing Data or Information.
● Scheduling Work and Activities.
● Thinking Creatively.
● Interacting With Computers.
● Documenting/Recording Information.
● Communicating with Supervisors, Peers, or Subordinates.
● Experience with: Grain moisture meters, Grain analyzers, Safety glasses, Computerized scales, Two-way radios, Internet browser software, Digital cameras, Desktop and Laptop computers, Adobe Systems Adobe Acrobat, Calendar and scheduling software, Microsoft Word, Excel, and Outlook, Records management systems, Electric typewriters,
Photocopying equipment, Scanners, Multi-line telephone systems, 10-key calculators, Data entry software.
Hospital Insurance Clerk
Stanton County Hospital - Johnson, KS
May 2012 to July 2013
● Resolve discrepancies in accounting records.
● Verify accuracy of billing data and revise any errors.
● Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
● Operate typing, adding, calculating, or billing machines.
● Contact customers to obtain or relay account information.
● Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
● Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.
● Create billing documents, shipping labels, credit memorandums, or credit forms.
● Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.
● Thinking Creatively.
● Scheduling Work and Activities.
● Organizing, Planning, and Prioritizing Work.
● Operating Vehicles, Mechanized Devices, or Equipment.
● Interacting With Computers.
● Documenting/Recording Information.
● Interpreting the Meaning of Information for Others.
● Communicating with Supervisors, Peers, or Subordinates.
● Communicating with Persons Outside Organization.
● Establishing and Maintaining Interpersonal Relationships.
● Resolving Conflicts and Negotiating with Others.
● Performing for or Working Directly with the Public.
● Training and Teaching Others.
● Performing Administrative Activities.
● Making Decisions and Solving Problems.
● Analyzing Data or Information.
● Processing Information.
● Judging the Qualities of Things, Services, or People.
● Monitor Processes, Materials, or Surroundings.
● Getting Information.
● Experience with: Microsoft Office including, Word, Excel and Outlook, Word processing software, Microsoft Outlook,
Medical billing software, Envelope opening machines, Envelope stuffers, Envelope sealing machines, Spreadsheet software, Digital cameras, Shipping scales, Scanners, 10-key calculators, Medical procedure coding software,
Photocopiers.
Legal Secretary
Fiss & Black PA Law Office - Johnson, KS
March 2001 to May 2012
● Receive and place telephone calls.
● Organize and maintain law libraries, documents, and case files.
● Assist attorneys in collecting information such as employment, medical, and other records.
● Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients.
● Draft and type office memos.
● Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
● Make photocopies of correspondence, documents, and other printed matter.
● Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
● Schedule and make appointments.
● Submit articles and information from searches to attorneys for review and approval for use.
● Prepare and distribute invoices to bill clients or pay account expenses.
● Prepare, proofread, or process legal documents, such as summonses, subpoenas, complaints, appeals, motions, or pretrial agreements.
● Resolving Conflicts and Negotiating with Others.
● Processing Information.
● Judging the Qualities of Things, Services, or People.
● Interpreting the Meaning of Information for Others.
● Interacting With Computers.
● Getting Information.
● Coordinating the Work and Activities of Others.
● Assisting and Caring for Others.
● Scheduling Work and Activities.
● Thinking Creatively.
● Training and Teaching Others.
● Performing for or Working Directly with the Public.
● Performing Administrative Activities.
● Organizing, Planning, and Prioritizing Work.
● Monitor Processes, Materials, or Surroundings.
● Making Decisions and Solving Problems.
● Documenting/Recording Information.
● Communicating with Supervisors, Peers, or Subordinates.
● Communicating with Persons Outside Organization.
● Analyzing Data or Information.
● Experience with: Database software, Legal research software, Desktop computers, Appointment scheduling software,
Spreadsheet software, Digital audio recorders, Digital cameras, Word processors, Multi-line telephone systems,
Amortization calculation software, Intuit QuickBooks, Billing software, Microsoft Word, Excel, and Outlook, Document scanners, Document shredders, Electric typewriters, Photocopying equipment, Email software, LexisNexis.
Secretary
Golden Rule Inc - Johnson, KS
January 2008 to November 2009
● Answer phone calls and direct calls to appropriate parties or take messages.
● Greet visitors and determine whether they should be given access to specific individuals.
● Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Education
High School Diploma
Stanton County High School - Johnson, KS
August 1996 to May 2000
Skills
• Transcription
• Bookkeeping
• Proofreading
• Data entry
• Accounts Receivable
• Conflict management
• Word processing
• Data analysis skills
• Budgeting
• Legal research
• Records management
• Lexis-Nexis
• Research
• Microsoft Word
• Microsoft Office
• QuickBooks
• Front desk
• Legal Drafting
• Clerical Experience
• Management
• Laboratory experience
• Typing
• Accounts Payable
• 10 key typing
• Cleaning
• Adobe Acrobat
• Filing
• Personal Assistant Experience
• Negotiation
• Administrative experience
• Quality Assurance
• Microsoft Excel
• Microsoft Outlook
• Equipment repair
• Accounting
• Office Management
• Auto estimating
• Organizational skills
• Mac OS
• Packaging
• Computer operation
• Time management
• Customer service
• Computer skills
Contact this candidate