Val Scott

Customer Service Rep

Mesa, AZ *****

ad17pw@r.postjobfree.com

To obtain a challenging and rewarding position as a multi-skilled person in a strong organization that can benefit from my clinical and administrative abilities while benefiting from new challenges which will enhance my career.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Caregiver

Private Duty PRN - Eloy, AZ

July 2014 to Present

Responsibilities

assisting clients with the day today needs such as cooking,cleaning, shopping, and anything else that the client may need assistance with

Skills Used

customer service, data entry, listening and empathy Cleaner (part-time)

PRESTIGE JANITORIAL SERVICES - Scottsdale, AZ

April 2019 to April 2021

Clean medical buildings at night.

Medical Records Team Leader

BACTES Imaging Solutions - Mesa, AZ

March 2016 to June 2019

Supported a team of three processing electronic medical records. Ran daily report, inputting data into excel spreadsheets, also communicating with clients via phone and email and in person. Electronic medical records system to use were epic, centricity, meditech, chartmaxx. From time to time i would travel to the different hospital's to copy paper charts and pick up images that have been requested to be put on a CD.

Escalation Specialist

Venicom, Inc - Scottsdale, AZ

June 2015 to March 2016

Taking escalated calls from customers whom have issues with the cell phone orders place via the field reps. On the phone, via email. Updated order status in the system daily via excel spreadsheets Quality Assurance

ECS - Phoenix, AZ

August 2014 to June 2015

Responsibilities

Review patients charts before they are sent to the insurance companies. Skills Used

Computer, attention to detail, accuracy..

Caregiver

Aline Inc - Dallas, TX

March 2014 to July 2014

Responsibilities

assisting clients with the day today needs such as cooking,cleaning, shopping, and anything else that the client may need assistance with.

Skills Used

customer service, data entry, listening and empathy Caregiver

nurse unlimited - Irving, TX

March 2013 to July 2014

assisting clients with the day today needs such as cooking,cleaning, shopping, and anything else that the client may need assistance with.

Caregiver

PrivateClient - Dallas, TX

February 2013 to July 2013

Responsibilities

assisting clients with the day today needs such as cooking,cleaning, shopping, and anything else that the client may need assistance with.

Lease Coordinator

SmartLink - Frisco, TX

April 2012 to February 2013

Review lease agreements for accuracy Process leases internally for market execution and return to the LL Produce safety copies of the partially executed leases and track agreements Ensure all supporting documentation accompanies the lease at the time of lease submission Create files and file agreements Send completed leases to corporate Scan completed leases and send to Property management and Insite team for uploading.

Team Lead

HMS - Irving, TX

August 2009 to April 2012

Leading a team of ten helping them understand Medicare and Medicaid policies along with the different commercial policies. Making daily assignment and training on various websites. Also, training of new leads. Running hourly and daily reports, and updating the monthly tracker. Education

Winfree Academy - Richardson, TX

May 2006

Skills

• Medical Records

• Billing

• Epic

• EMR

• Scheduling

• Customer Service

• Property Management

• Medical Billing

• Caregiving

• Computer literacy

• Specimen collection / processing

• English

Certifications and Licenses

First Aid Certification

CPR Certification

Assessments

Electronic health records: Best practices — Proficient June 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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