Biruktawit Tesfaye

253-***-**** ● Tacoma, Washington ● ad17pi@r.postjobfree.com ● LinkedIn

EDUCATION

Pacific Lutheran University BA in Economics May 2024

(Transferred as a Sophomore from Hollins University) COURSE EXPERIENCE

Econometrics

● Conducted data analysis research of Truist Corporation, extracting valuable insights for decision-making using Excel

● Completed a group research project using Excel, Powerpoint and R Research in Economics

● Partnered with a classmate to research the Impacts of COVID-19 in European countries, contributing to a broader understanding of global health challenges

● Conducted an independent research on the Quality of Education in Ethiopia, highlighting areas for improvement PROFESSIONAL EXPERIENCE

International Student Center Intern

Pacific Lutheran University International Student Office Tacoma, WA March 2023 - Present

● Deliver exceptional customer service through specialized support channels, resulting in a 20% reduction in post-delivery issue resolution time

● Collaborate with 5 different affinity group student clubs to host annual event contributing broader student cultural exchange across campus

● Conduct thorough data cleanup of student information utilizing Excel macros to facilitate data consolidation for resulting in streamlined Student Affairs office records

● Manage data validations using SQL, customer support, ongoing projects, ensuring operational excellence.

● Actively participated in discussions to drive operational improvements within the team

● Complete assigned tasks with meticulous attention to detail, leading to a 10% improvement in project completion timelines

Project Manager Intern

Ethio Counselor Hawassa, Ethiopia Aug 2021 - August 2023

● Delivered projects within specified timelines

● Improved team efficiency by 20%

● 15% increase in stakeholder satisfaction

● 10% improvement in project deliverable quality

● Smooth project closure with three key lessons learned

● Reduction in project-related issues by 35%

Assistant Accountant Intern

Central Washington University Ellensburg, WA Aug 2022 - Nov 2022

● Managed financial records for 300 clubs, showcasing precision and accuracy

● Matched and reconciled bank statements with internal financial records

● Processed invoices and payments, reducing payment processing time by 20%

● Participated in team meetings and gaining exposure to real-world accounting practices

● Utilized advanced Excel skills for budgeting and spending, leading to a 25% increase in efficiency

● Reported financial progress to my accounting managers on monthly basis to ensure transparency

● Improved financial data accuracy by 15% through successful internal audits Marketing Intern

AFLAC Insurance Company Burtonsville, MD May 2021 - Aug 2021

● Assisted in content creation for standard AFLAC sales demo for identified qualified leads, resulting in 25% increased sales

● Executed 40 calls per hour consistently, Monday through Friday

● Conducted research on industry trends, competitors, and target audiences

● Analyzed marketing data to evaluate campaign effectiveness, resulting in a 15% increase in conversion rates

● Generated reports on key performance indicators (KPIs), including a 20% improvement in customer engagement metrics.

SKILLS

● Communication (Verbal and Written), R, Python, Java, leadership skills, exceptional customer service, financial statement interpretation, data modeling, project management, detail-oriented, problem-solving CERTIFICATIONS

● Google data analytics professional certificate(2023), advanced excel(2023) AWARDS

● Dean’s list: 2020-2023

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