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Vice President General Manager

Location:
Phoenix, AZ
Posted:
December 25, 2023

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Resume:

Resume

Robert James Adler

505-***-****

Areas of Expertise

• Extensive executive leadership experience overseeing multiple brands with several progressive hospitality organizations.

• My background includes significant experience with Marriott, Hilton and IHG branded hotels within diverse markets throughout the United States.

• I have a strong background in operations, above property leadership, strategic planning, renovations.

• Managing through M&A transitions

• Investor/owner relations and development.

• My background includes significant General Manager experience with Marriott and independent brands.

• Managing large scale food and beverage operations in the earlier stages of my career. Professional Experience

Schulte Hospitality 02/2023 - Present

Regional Vice President of Operations

• Lead a portfolio of Marriott and Hilton branded hotels on the east coast and Arizona to achieve excellence in all key operational areas.

• Developed strategies for top line growth and to meet-exceed budgetary flow through goals year over year.

• Hired and developed leadership talent within the region that I was assigned to oversee.

• Conducted all institutional ownership communications to meet and exceed performance expectations including capital improvements for each hotel within the region.

• Coached and mentored 15 general managers and hotel teams to achieve maximum results operationally in all areas including our annual forecast goals, brand GSS goals, meeting all other brand standard requirements and employee retention. Terrapin Hospitality 2021-2022

Vice President of Operations

• Was asked to return to Terrapin and shortly after the company was sold to Aimbridge.

• Oversight for Marriott, Hilton, IHG branded hotels in various markets throughout the continental U.S.

• Oversight for full service independent and boutique properties within my portfolio.

• Engaged in owner relations including weekly owner-investor operations updates to include all financial, qualitative and team retention results.

• Coordinated comprehensive efforts with all company resources for each property in my portfolio to ensure optimal support for each property.

• Improved financial and brand guest scores in all properties.

• Maintained excellent relationships with all brands, and all ownership groups. Hotel Equities 2019-2021

Vice President Operations-West

• Comprehensive oversight of 33-40 hotels and above property regional leaders to include all aspects of hotel operations, asset management, renovation-PIP completions and overall coordination for a portfolio consisting of Hilton, Marriott and IHG branded hotels located In the Midwest and West US.

• Improved operations and financial performance by adding operating structure and training for hotel teams.

• Lead hotel teams to show improved guest satisfaction scores for all branded hotels.

• Maintain positive relationships with all brands, ownership and all internal constituents.

• Work effectively with ownership and investors to ensure all designated capital and PIP related projects are completed on time and all requests are fulfilled in a timely manner. American Hospitality Management 2016-2019

Regional Vice President Operations

• Oversight for IHG, Hilton, Choice and Carlson branded hotels located in the Midwestern U.S.

• Demonstrated increases year over year in top line results, improved expense control-flow through, and higher qualitative brand scores with each property.

• Maintained brand compliance for all properties in my vertical. Terrapin Hospitality Management Company 2007-2015

Vice President Operations

• Comprehensive oversight including all aspects of hotel operations and coordinated renovations for a portfolio consisting of Marriott, Hilton and Choice branded hotels located throughout the United States.

• Oversight for renovation and PIP scope of work on several properties.

• Enhanced company financial performance by implementing resources, tools and training for hotel.

• Lead hotel teams to monitor and control expenses leading to effective flow through results and desired budgetary goals for NOI.

• Improved GSS, SALT and GIS scores for all branded hotels by creating the appropriate guidelines, and improvements in internal infrastructure.

• Provided market analysis for new acquisitions.

• Effectively managed communications with all franchise brands. B.F. Saul Company Hotel Division 2004-2007

Regional Vice President

• Responsible for a diverse region consisting of 12 properties and multiple brands including Marriott, Hilton, IHG and Choice located within the northeastern and southeastern United States.

• Significantly exceeded budgeted NOI goals and year over year projections.

• Completed several brand conversions, PIP completions and asset management.

• Improved quality scores through concentration on key guest service plans and initiatives within each property, while ensuring the appropriate capital improvements were completed in a timely manner.

*Previous experience includes 12 plus years in key General Manager positions within Marriott branded and independent hotels.

EDUCATION

• M.A., Organizational Development, Webster University

• B.A. Management, University of Denver

PROFESSIONAL AFFILIATIONS

• Chairman – New Mexico Marriott Business Council

• Co-Chairman – Marriott Cluster Recruiting/Retention Committee

• President – Santa Fe Hotel/Lodger’s Association



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