Data Analyst Customer Service
Resume:
Harpreet Harpreet
ENTRY- LEVEL DATA ANALYST
( linkedin.com/in/harpreet-harpreet-111308206)
SUMMARY
Detail-oriented and results-driven data analytics enthusiast with a background in customer service management. Eager to apply analytical skills and practical experience to contribute valuable insights in the field of Data Analysis.
CONTACT
**********@*****.***
Mississauga, ON
EXPERIENCE
DATA ANALYST INTERN
ADA Analytics (Capstone Project)
Aug 2022 – Oct 2022
Developed and deployed 100 randomized landing pages on ADA Analytics' website using WordPress, meeting the project deadline of 6 weeks.
Conducted A/B testing on different page elements to optimize user interactions, resulting in a 12% increase in overall page views.
Applied UX/UI principles to create landing pages that not only attracted high traffic but also provided an intuitive and engaging journey for visitors.
Engaged in iterative feedback sessions with stakeholders to refine and improve landing page designs, ensuring alignment with business objectives.
DATA ANALYST INTERN
Webster International (Capstone Project)
May 2021 – Aug 2021
Designed and implemented a user-friendly content management system, allowing site administrators at Webster International to make updates and changes seamlessly without requiring knowledge of HTML or coding.
Streamlined the process of modifying titles, adding categories, updating fields, and managing content, enhancing the overall efficiency of website management.
Reduced the time required for site administrators to make updates by 50%, contributing to increased productivity in managing the website.
Successfully applied the established business model and client vision to the project, resulting in a website that met the client's expectations and aligned with the strategic goals of Webster International.
Expanded the database and implemented multiple payment options to improve user experience.
CUSTOMER SERVICE MANAGER
Walmart (Jan 2022 – Oct 2023)
Implemented customer-focused initiatives resulting in a 15% increase in customer satisfaction scores within the first six months of duration.
Led a high-performing team of 20+ customer service associates, fostering a positive and collaborative work environment that contributed to a 20% reduction in employee turnover.
Developed and executed comprehensive training programs for Cashiers, resulting in a 25% improvement in employee performance metrics
EDUCATION
Business Analytics, Cambrian College
(Jan 2022 – October 2022)
Big Data Analytics, Georgian College
(Jan 2021 – August 2021)
B.Sc. in Non-Medical, Eternal University
(July 2016 – June 2019)
STRENGTHS
Technical Skills:
-Proficient in Microsoft Excel
-Data Visualization: Power BI, and
Tableau.
-Basic programming skills: Python & R
- Experience with ArcGIS, SQL, and SAS.
- Complaint resolution, report
preparation, and data mining.
- Hadoop and statistical analysis
Soft Skills:
- Leadership
- Team collaboration
- Problem-solving
- Effective communication
CERTIFICATES
Applied analytics using SAS Enterprise
Miner (SAS)
Assemble analysis flow diagrams using the
rich tool set of SAS Enterprise Miner for both
pattern discovery and predictive modeling.
Data Analytics Essential (Cisco)
Explain characteristics, including formats,
availability, and methods to acquire,
transform and analyze data.
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