Harpreet Harpreet

ENTRY- LEVEL DATA ANALYST

( linkedin.com/in/harpreet-harpreet-111308206)

SUMMARY

Detail-oriented and results-driven data analytics enthusiast with a background in customer service management. Eager to apply analytical skills and practical experience to contribute valuable insights in the field of Data Analysis.

CONTACT

ad17oo@r.postjobfree.com

+1-249-***-****

Mississauga, ON

EXPERIENCE

DATA ANALYST INTERN

ADA Analytics (Capstone Project)

Aug 2022 – Oct 2022

Developed and deployed 100 randomized landing pages on ADA Analytics' website using WordPress, meeting the project deadline of 6 weeks.

Conducted A/B testing on different page elements to optimize user interactions, resulting in a 12% increase in overall page views.

Applied UX/UI principles to create landing pages that not only attracted high traffic but also provided an intuitive and engaging journey for visitors.

Engaged in iterative feedback sessions with stakeholders to refine and improve landing page designs, ensuring alignment with business objectives.

DATA ANALYST INTERN

Webster International (Capstone Project)

May 2021 – Aug 2021

Designed and implemented a user-friendly content management system, allowing site administrators at Webster International to make updates and changes seamlessly without requiring knowledge of HTML or coding.

Streamlined the process of modifying titles, adding categories, updating fields, and managing content, enhancing the overall efficiency of website management.

Reduced the time required for site administrators to make updates by 50%, contributing to increased productivity in managing the website.

Successfully applied the established business model and client vision to the project, resulting in a website that met the client's expectations and aligned with the strategic goals of Webster International.

Expanded the database and implemented multiple payment options to improve user experience.

CUSTOMER SERVICE MANAGER

Walmart (Jan 2022 – Oct 2023)

Implemented customer-focused initiatives resulting in a 15% increase in customer satisfaction scores within the first six months of duration.

Led a high-performing team of 20+ customer service associates, fostering a positive and collaborative work environment that contributed to a 20% reduction in employee turnover.

Developed and executed comprehensive training programs for Cashiers, resulting in a 25% improvement in employee performance metrics

EDUCATION

Business Analytics, Cambrian College

(Jan 2022 – October 2022)

Big Data Analytics, Georgian College

(Jan 2021 – August 2021)

B.Sc. in Non-Medical, Eternal University

(July 2016 – June 2019)

STRENGTHS

Technical Skills:

-Proficient in Microsoft Excel

-Data Visualization: Power BI, and

Tableau.

-Basic programming skills: Python & R

- Experience with ArcGIS, SQL, and SAS.

- Complaint resolution, report

preparation, and data mining.

- Hadoop and statistical analysis

Soft Skills:

- Leadership

- Team collaboration

- Problem-solving

- Effective communication

CERTIFICATES

Applied analytics using SAS Enterprise

Miner (SAS)

Assemble analysis flow diagrams using the

rich tool set of SAS Enterprise Miner for both

pattern discovery and predictive modeling.

Data Analytics Essential (Cisco)

Explain characteristics, including formats,

availability, and methods to acquire,

transform and analyze data.

Contact this candidate