TODD GARRISON

**** *** ** *** *****, CA ***** 619-***-**** ad17o2@r.postjobfree.com

PROFILE

Accomplished, multi-faceted change agent with a solid 20+ year track record of success in transforming business operations; repeatedly exceeds revenue goals and customer service expectations. Deliver immediate impact and improved performance. Drive program enhancement and operational excellence through best practices, process improvements, and talent engagement. Highly effective in driving cross-collaboration across diverse personnel; intensely focused on bottom-line results. Exceptional leader to ensure staff development focused on customer service excellence.

CORE COMPETENCIES

— Operational Management / Leadership

— Policy and Process Development

— Strategic Planning and Execution

— Staff Development and Training

— Customer Relationship Management

— Market Analysis and Penetration

— First-Rate Customer Service

— P&L / Budgeting / Finance

PROFESSIONAL EXPERIENCE

SPEED CIRCUIT, C.V California 2019 – Current

General Manager/Owner

• Start-up business development, including strategic program development, penetrating new market opportunities, and staff development and training.

• Project managed construction helped with design and development of course set up and game installment which helped achieve strong sales success.

• Directed upward of 34 staff members mentoring each of them individually to meet their full potential. Grew the operations from $60k/M- $250k/M with fewer than 15% in cost of labor.

• Directed business development activities including sales and marketing initiatives, staff and labor management, process improvements, safety and security, and loss prevention.

• Developed high performance sales team and provided leadership, coaching, and vision to all personnel. Planned and directed staffing, training, counseling and performance evaluations.

• Oversaw the development of internal operating budgets to ensure P&L goals were met. Recommended operational enhancements for growing the business and reducing operating costs. SKY ZONE, Southern California 2012 – 2018

General Manager

• Spearheaded business development, including strategic program development, penetrating new market opportunities, and staff development and training.

• Project managed construction scope of work for two new store locations from the ground up. Opened the Anaheim and San Marcos locations and achieved strong sales success.

• Directed upward of 110 staff across two locations. Led operations for $350K - $450K Anaheim store with fewer than 9% in cost of labor, as well a $250K - $275K San Marcos Store with less than 12% in cost of labor.

• Directed business development activities including sales and marketing initiatives, staff and labor management, process improvements, safety and security, and loss prevention.

• Developed high performance sales team and provided leadership, coaching, and vision to all personnel. Planned and directed staffing, training, counseling and performance evaluations.

• Oversaw the development of internal operating budgets to ensure P&L goals were met. Recommended operational enhancements for growing the business and reducing operating costs. JET PLASTICS, Southern California 1988 – 2014

General Manager

• Managed a range of functional areas including facility management, sales and marketing, public relations, accounting, reporting, human resources, and customer service.

• Oversaw day to day operations for profile extrusions, injection moldings, plastic fabrications, pad printings, and custom pack outs for custom and stock products.

• Directed 80+ staff members and accomplished operational objectives by recruiting, training, assigning, scheduling, coaching, counseling, and disciplining team.

• Coached and developed teams to achieve quality performance and ensure safety. Set priorities and achieved sales goals through adherence to efficient standard operating procedures and daily project plans.

• Communicated job expectations, monitored and reviewed job contributions, reviewed standards and procedures for needed improvements, and enforced policies and procedures. EDUCATION

SAN DIEGO STATE UNIVERSITY, San Diego, CA

Bachelor of Business Administration

Contact this candidate