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CURRICULUM VITAE

SYED ANAS BIN MUMTAZ SHAH

MOBILE: +92-333-***-****

E-MAIL: ad17nd@r.postjobfree.com

Address: Karachi, Pakistan.

PROFESSIONAL SUMMARY

An enthusiastic, articulate and well-presented customer services, client relations and operations specialist who has also a successful sales track record in hospitality/services industry. Highly efficient and can communicate effectively with key decision makers and would be an asset to any employer who respects loyalty and responsibility. Keen to find a challenging position within an ambitious company where I will be able to continue to increase my work experience & develop my abilities. CORE COMPETENCIES/AREA’S OF EXPERTISE

o CUSTOMER & STAFF RELATIONS OPERATIONAL EXCELLENCE o SALES/BUSINESS DEVELOPMENT PUBLIC RELATIONS

o RETAIL & MARKETING CONTRACT MANAGEMENT

o RECEIVABLES VENDOR MANAGEMENT

o CALL CENTER TENDER MANAGEMENT

o COMMUNICATION TEAM LEADERSHIP

o RELATIONSHIP BUILDING SOLUTION SELLING

o BUSINESS INTELLIGENCE TRAVEL AND TRANSPORT

PROFESSIONAL EXPERIENCE

Current Designation HEAD OF RIDES (GROUND TRANSPORTATION) AND MICE (MEETINGS INCENTIVES CONFERENCE AND EVENTS)

Employer AMERICAN EXPRESS GLOBAL TRAVEL SERVICES (AEG) Period JAN, 2023 TO TILL DATE

OBJECTIVES:

1. Define each team member major areas of responsibility 2. Measurement and comparison of the employee’s actual performance with the goal set 3. Overall look after the Rides department of the company setting goals, defining course of actions and decision making

4. Frequent reviews and interactions between superior and sub-ordinates in order to maintain harmonious relationship with in the organization

5. Supplier’s management nationwide and globally

6. Reporting and Analysis to the higher management 7. Making strategies of marketing and advertising of the packages and promotions 8. Payment and Recoveries nationwide and globally

9. Look after B2B accounts nationwide and globally 10. Correspond and coordinate with local and international vendors 11. Responsible for Business Development and Client Relations 12. Look after all the group departures domestic and international walk-in and corporate clients 13. Ensure end to end corporate events and conferences nationwide and globally 14. Prepare group packages with itinerary domestic and international 15. Maintain client relations of existing clients

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16. Ensure timely response to every query

17. Coordinate with internal customers and external customers resolve their queries 18. Responsible for monthly reporting to the management (CEO, Chairman) Previous Employer MOTIVE (FORMERLY KEEPTRUCKIN)

Designation ACCOUNT EXECUTIVE SMB - INNOVATION

Period JUN, 2022 TO DEC, 2022

JOB DESCRIPTION:

1. Daily calls and Emails to Prospects/Assigned Accounts through Salesforce/Sales loft and Cadence

2. Perform Market Intelligence of Prospect clients 3. Schedule demonstration/presentation of the system through Figma Demo and google meet 4. Create Opportunities in Salesforce/Prepare and Negotiate quotes with prospects 5. Send quotes and contracts through and checkout link via DocuSign 6. Ensure delivery of the products to the customer on time 7. Received inbound calls/emails/customer queries

8. Provide details regarding packages/services/charges 9. Log complaints as and when required through JIRA 10. Upsell ongoing products/packages/promotions

11. Coordinate/correspond with internal team and managers through Slack 12. Maintain proper records of all clientele including top MNC’s and labeled accounts their owners/CEO’s, mailing addresses, contact number and best time to call 13. Preparation and achievement of quarterly, half yearly & yearly sales budgets and Forecasts, potential/prospect customers and sales pipeline

14. Making specified numbers of effective sales call daily on targeted/potential customers 15. Meeting both the business and technical needs of the company 16. Persuading clients to purchase our company’s products 17. Meeting sales targets monthly and quarterly

18. Monitoring competitor activities and competitors' products/packages use battle cards Previous Employer OPTIMUS LIMITED (INTERNATIONAL LICENSEE OF HERTZ IN PAKISTAN) (CAR RENTAL SERVICES)

Total Period JAN, 2012 TO AUG, 2022 (10 YEARS 7 MONTHS) POSITIONS IN SAME ORGANIZATION:

1. MANAGER – BUSINESS DEVELOPMENT & OPERATIONS (MAY, 2017 TO AUG, 2022) 2. MANAGER – OPERATIONS & RESERVATIONS/RETAIL (JAN, 2016 TO APRIL, 2017) 3. MANAGER – BUSINESS DEVELOPMENT/CONTRACT/RETAIL MANAGEMENT/GSA (JAN, 2015 TO DEC, 2015) 4. ASST. MANAGER CUSTOMER SERVICES - RETAIL & OPERATIONS (AUG, 2012 TO DEC, 2014) 5. SR. CUSTOMER SERVICE OFFICER – RETAIL (JAN, 2012 TO JUL, 2012) MAJOR WORK INCLUDE:

1. Demonstrating or presenting companies products to different industries Textile, Fashion, Oil and Gas and pharmaceuticals

2. Ensure appointments to see existing clients and potential new customers 3. Ensure specified numbers of effective sales call daily on targeted/potential customers 4. Ensure both the business and technical needs of the company 5. Persuading clients to purchase our company’s products 6. Meeting sales targets and distribute them in teams 7. Monitoring competitor activities and competitors' products/packages 8. Reporting information to head office about customer needs 3

9. Planning work schedules and weekly and monthly sales plans. This may involve working with the sales team or discussing future targets with the Sales Head 10. Reviewing sales performance

11. Deal with the dealers and investors for timely delivery 12. Maintain proper records of all clientele including top MNC’s and A class local customers their owners/CEO’s, mailing addresses, contact number and best time of visit 13. Preparation of Quarterly, half yearly & Yearly Sales Budgets and Forecasts, based on potential/prospect customers which assist higher management in all decision-makings related to Financial, Sales and Operational activities of the company 14. Performing Market Intelligence and report to the higher management for any Opportunities

/ Threats in order to take prior actions by SWOT analysis 15. Preparing competitive landscapes of the competitors for evaluation and improvement in services/products

16. Set targets, shoot weekly/monthly sales plan to subordinates and to the higher management 17. Kept maintain client relations of existing and new customers after on boarding and visit to them where required

18. Manage all corporate contracts their renewals/extensions/rate revisions and their record keeping

19. Act as a mediator between Operations and Clients Nationwide 20. Develop a network of Vendors for catering requirement of customers from outsource if required

21. Prepare and update vehicle and drivers positioning chart (nationwide) and report to the management bimonthly

22. Preparing different MIS reports for the management on weekly, fortnightly and monthly basis 23. Reviewing and Monitoring customer debtors (new and existing) their rate entries/updating/modification and Creditor age analysis and collection 24. Creating SOP’s, KPI’s and Procedures/Processes for operations and reservations departments

(nationwide)

25. Closely worked in day to day 24/7 Operations and Reservations/Retail (Including Movenpick Hotel & Avari Hotel for timely and smooth services 26. Ensure quality and quantity of vehicles, drivers, and staff according to the requirement 27. Managed all Human Resource and Administrative matters of the drivers and staff, maintaining their shift roasters

28. Headed Retail Segment (cash rentals) including Movenpick Hotel and Avari Hotel) 29. Handled GSA (International) queries, Liaison with Hertz Singapore office and global branches of Hertz

30. Preparation of different analysis, revenue reports, projection reports, presentations 31. Headed the Ride Hailing (Optimus Now) segment and its operations 32. Managing real time day to day 24/7 operations (including handling of fleet, staff, drivers etc.) 33. Give product/motivational/grooming trainings to all new and existing inductions including reservations/operations staff and drivers

34. Perform promotional activities in different malls/events/exhibitions for the marketing of services and products

35. Participating in different government and private tenders Previous Employer : UFONE (PTML)

Designation : CCE (CUSTOMER CARE EXECUTIVE)

Total Period : FEB, 2009 TO AUG, 2011

JOB DESCRIPTION:

1. Worked in helplines 333 and 789 (activation helpline) 2. Received inbound calls resolve customer queries 4

3. Provide details regarding packages/services/charges 4. Log complaints

5. Upsell on going products/packages

CERTIFICATIONS

Done 4 months DIPLOMA IN IT ENTREPRENEURSHIP from IBA city campus Karachi organized by CICT department with below course outline and learning outcome:

Course Outline

IT Entrepreneurship - Innovation, Opportunities & Challenges

Digital Marketing & Brand Management

Application Development

Accounting for Entrepreneurs

Legal Aspects of Business: Privacy, Ethics & Copyrights

Final Project

Learning Outcome

Creativity in Entrepreneurship

Analyze competitive advantages and challenges, market opportunities and resource requirements.

To evaluate their own entrepreneurial, leadership skills and ambitions.

It tackles all the processes of starting a business - from launching, team building to marketing and branding your product through IT.

Financial Analysis for decision and pricing models. Financial terminologies, understanding and visualizing the diversities in point of views.

Participated in 2 Days workshop on BUSINESS INTELLIGENCE (BI) AND BIG DATA VISUALIZATION at IBA city campus Karachi organized by CICT department:

Learning Outcome

Create real-time dashboards

How to prepare and publish data and report to the BI tools (Oracle OBI, Power BI, Tableau)

Connect, import, shape, and transform data for business intelligence (BI)

Visualize data, author reports, and schedule automated refresh of your reports

Create and share dashboards based on reports in Power BI desktop and Excel

Use natural language queries

Use the techniques to transform data by filter, merge and append datasets

Use the variety of datasets that can be used to extract values

Develop understanding on data models and relationships

Participated in 1-day online workshop on PASSIVE INVESTING BLUEPRINT - EARN FROM HOME WITH AMAZON hosted by IBA city campus CICT department:

Workshop Content

Understanding E-Commerce Business / Setting Up Amazon Account

Understanding Individual Tax ID & Corporate Tax ID

Product Research – Winning Criteria

Tour of Jungle Scout (tool)

How to find Supplier / How to find the product that Sells - Framework

Understanding Amazon FBA & Amazon Merchant Model and Drop Shipping

How to setup your Own Brand (Private Label)

Laws to be aware of / Trademark & Copyright

Multiple Accounts Setups and Taxes

Understanding Investment & Profit Calculations

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Learning Outcome:

Clarity on progressive passive income which offers freedom, diversification and recurring earnings.

Set up and support an e-commerce operation serving international markets.

Understand the ever-changing digital environment in which e-commerce exists and its impact on operational needs and opportunities.

Learn Amazon methods to use into international sales and marketing plan.

Learn the elements to consider in the design of an efficient and effective e-commerce operation.

Understand the set up and support of an e-commerce operation serving international markets using most common practices on Amazon.

ACADEMIC QUALIFICATION

B.COM From University of Karachi

H.S.C From Board of Intermediate Education Karachi

S. S. C From Board of Secondary Education Karachi TECHNOLOGICAL PROFICIENCY'S

MS Office (completely literate)

Web/App based software’s (Sales force, Sales Loft, Slack, Google Meet, Jira, Cadence and all types of CRM’s (well familiar)

Computer Literate (completely equipped)

PERSONAL INFORMATION

Date of Birth 31st July, 1988

Status Muslim, Sunni, Pakistani

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