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Customer Service Relations

Location:
Wellington, FL
Posted:
December 25, 2023

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Resume:

Raequon Bailey

Window/Door Management

Royal Palm Beach, FL 33414

ad17mw@r.postjobfree.com

+1-561-***-****

With Several years of experience in the Construction Industry. Managing Installation and Service crews. Walk through inspections. Job start ups and closings. Scheduling. Dispatching. Quality Control. Installation. Overseeing Day to Day Operations. Budgeting job cost and team developing, I’ve been successful in closing jobs on and before schedule within budget. Rectified job errors and helped stop mishaps before they happen. Kept great customer relations. Built strong teams and partnerships with subcontractors by assuring policy and procedures are in place and followed. In my years of these practices I’ve acquired solid computer functioning, great organizational and communication skills making my actions effective and efficient. With great critical thinking I am able to make strategic decisions under pressure while in a fast paced environment. All while providing great customer service and exhibiting safety practices.

Completing a Core and Carpentry Level One Program, where I received an OSHA 10, Core & Carpentry Level One Certificate. A quick study and always one of the top performers at any company worked with, in any line of work. Goal oriented and driven to accomplish anything set out to do, makes me a benefit to any organization.

Willing to relocate: Anywhere

Work Experience

Operations Manager

Builders FirstSource - West Palm Beach, FL

May 2023 to Present

• Oversee door production, lumber orders and window material assuring all orders are pulled on time in full.

• Communicate with sales reps and customers to confirm material ETAs and material stock.

• Cycle count inventory for accuracy of stocked, shipped and received material.

• Dispatched drivers optimizing the best routes to complete all deliveries and transfers for the day. Field Supervisor

Garabar ( Window and Door Dept ) - Lake Worth, FL

February 2023 to May 2023

• Job start ups/closings, confirming material on jobsite, window/door openings, measurements, structure job operations and troubleshooting arising problems.

• Contractor/Customer Relations, keeping customers informed and updated on the status of installation and functioning of material on multiple job sites per day.

• Schedule/Manage/Perform Services repairs. Reglazing, balance rods, hardware adjustments/ installation, reinstall to fix door/window malfunctions, screw cover installation, changing 3 point lock mechanisms.

• Operate CRM Systems

• Order parts, quoting windows/doors.

Project Manager

Florida Window and Door - Lake Worth, FL

January 2022 to January 2023

• Scheduling/Managing Installations over 100 projects at once. Job planning and troubleshooting problems on site. Communicating with contractor/customers to assure information regarding install and material is understood and functioning properly.

• Documenting day to day field operations

• Order parts, confirm parts received.

• Schedule and address inspection requirements

Window Installer

Palm beach window & door design center - Jupiter, FL January 2021 to January 2022

• Window/Door Installation

• Remodels

• New construction

• Demo

• Elevation

• Square, Level, Plumb

• Concrete/Stucco

• Caulking

Material Handler

Marvin Windows and Doors - West Palm Beach, FL

April 2020 to April 2021

As the material handler lead, I digitally located window units into bins and bins into racks using software on a tablet. While directing a 4 man labor team.

• Operated CRM System

• Supervised 4 man crew

• Fork lift Driver ( Certified )

• Lift 100+ lbs

Operations Field Manager

Asteroid Cleaning Solutions - West Palm Beach, FL

July 2015 to February 2020

• Directed day-to-day operations on construction sites.

• Managed 4 person teams across multiple construction sites.

• Provided excellent customer care to maintain and improve customer relations.

• Developed and maintained relationships with 1099 employees and subcontractors through meet and greets, verbal communications and contract agreements.

• Developed up to 10 crews by implementing good team work strategies and organized scheduling.

• Box Truck Driver

• Floor Machine Scrub

• Strip and Wax Floors

• Window Cleaning

• Pressure Cleaning

• Locksmith Duties

Education

High school diploma in Math

Patapsco High School & Center For Arts - Baltimore, MD August 2011 to May 2015

Skills

• Customer service

• Carpentry

• Material Handling

• Forklift

• Quality control

• Management

• CRM software

Certifications and Licenses

Forklift Certified

May 2023 to May 2026

Carpentry Level 1

March 2018 to Present

NCCER Core

February 2016 to Present



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