Esther Pierre Isaac

** ******* ****** ******, **

617-***-**** ad17mj@r.postjobfree.com

Content Creator/Social Media Specialist

●Creative, highly organized professional with experience in online environments creating content for social media, hosting programs, and driving awareness through promotion of written pieces to reach larger audiences.

●Combines creative ideas with an understanding of how to reach the customer base and drive sales.

●Background includes customer service positions that require attention to detail, enthusiasm, and the ability to connect with people and provide a positive experience.

Areas of Expertise & Technical Skills:

Digital & Social Media Content Creation Customer Service Content Promotion Issue Resolution Audience Engagement

MS Office CapCut Social Media (Instagram, Pinterest)

Experience – Content Creation & Communications

BLOGGER (volunteer) The Social Talks Summer 2022

Authored articles on anxiety, as well as personal creative pieces, for global communications platform. Promoted content across social media sites to drive visibility.

●Wrote article on experiencing anxiety from childhood that included using journaling and poetry as tools to manage thoughts and feelings. https://thesocialtalks.com/blog/managing-anxiety/

INTERN Massachusetts Children’s Alliance (MACA), Boston, MA 2017–2018

Delivered administrative support for organization focused on child abuse, including collaboration with area partners to provide a safe place for those affected. Documented client donations using spreadsheets and attended budget meetings on increasing investments.

Contributed as an intern in knowing about the organization and the systems in place of how to effectively implement a safe solution in helping those affected by child abuse. An effective way to know what the organization does to create a safe environment for families affected by child abuse.

●Supported organizational mission to assist children in need, with focus on understanding systems set up to implement solutions for families.

Professional Experience

OFFICE ASSISTANT Damelia Agency, Boston, MA November 2023–to Present

Assisted office manager in running daily functions, including entry of data for clients holding homeowner and car insurance. Answered customer calls, scheduled appointments, and responded to questions.

●Contributed to projects including organization of insurance binders and managing customers paperwork on insurance websites.

SALESCLERK Coast Guard Exchange, Boston, MA 2021–2023

Greeted and assisted customers in store selling a variety of items, with focus on efficiency and friendly service. Ensured sales floor was kept clean and uncluttered.

●Valued for providing exceptional support to customers and for attention to store appearance to encourage purchases.

CREWMEMBER Dunkin’ Donuts, Boston, MA 2018–2021

Prepared and delivered food and drink items to customers in fast-paced environment; ensured accuracy of orders and resolved any issues. Assisted with cleaning and organizing store for subsequent shifts.

●Selected to serve as leader for trainees, providing instruction in operating equipment and delivering customer service.

Education & Certifications

Bachelor of Arts in English University of Massachusetts, Boston, MA 2022

Bachelor of Science and Arts Suffolk University law School Boston, MA 2027

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