Gajendhar Rajashekar

E-mail: ad17ma@r.postjobfree.com Mobile:+919*********

MBA (Marketing & Operations) graduate with 16 years of work experience in various fields of Collections, Recoveries, Training, Operations, Quality, HR and BDM.

BSc (Electronics & Computer Science) holder with exposure in designations like Customer Care Officer, Mentor, Induction & Process Trainer, Team Manager, HR- Head.

Well versed with market trends in the Collection industry; with sound understanding of forthcoming customer initiatives and new Collection format.

Acknowledged as an excellent SME who has fostered teams that delivered positive results and met organizational expectations.

An enterprising leader with strong analytical, problem solving and organizational abilities. Driven for building & retaining effective teams.

An enterprising leader with problem solving skills and organizational abilities. Dedicated recruiting professional expertise in benefit administration, staff development.

Work History:

Aritza Gold - HR & Admin Manager (06/2022 - 10/2023)

Hiring and laying off employees, Planning personal needs, Conducting job analysis.

Evaluating performances, Managing salaries and wages, Scheduling employee vacations, Providing benefits, Resolving disputes and communicate with employees.

Overseeing all necessary paperwork, Employee communications, Benefits maintenance, Leave tracking, Management reports, Workers compensation claims and return to work programs is completed.

Complete initial reporting, Accident investigations, Communication work restrictions, tracking and claim review analysis for settlements.

Supervising the performance management of the employees and assist in salary planning.

Maintaining HR-related spreadsheets, update and distribute it on a predetermined schedule, Develop labour policies, Managing dispute resolutions involving unions, Management, Employees or government agencies, etc.

Advising management on contract negotiations and similar management-union relations.

Creating and revising union contracts

Preparing and distributing information for management to be used during the collective bargaining process. Well-versed with collective bargaining trends, wage data, economics, and labour laws. Economics, Healthcare benefits, Salaries and wages, Work hours, Fair employment practices, Safety codes, Grievances etc.

Zero Gravity - HR Manager (01/2019 - 04/2022)

Devised hiring and recruitment policies for company employees.

Developed succession plans and promotion paths for all staffs.

Streamlined HR efficiencies, coordinated new hire orientations and provided on boarding for new employees.

Strengthened operational efficiencies & traceability by developing organizational filling systems for confidential employee records and reports.

Instructed senior leaders on appropriate employee corrective steps.

Collaborated with cross functional departments to create, manage and maintain reporting.

Briefed new hires on essential job information such as company policies, employment benefits and job duties.

Worked as effective team member while contributing to local & regional HR projects

Swathi Financial - HR & Training Manager (06/2012 - 12/2018)

Talent Acquisition (Conducting Meeting with board).

Employee Joining Formalities (Arranging & conducting training, Managing records)

Maintaining HR Executives & HR Assistants.

Conducting Induction, Pre-Process & Process Trainings, Exit Interviews.

Mentoring, Doing quality checks.

Employee Motivation, Salary Administration, Processing & Issuing of Offer, Appointment, Promotion, Resignation, Experience, Termination, Warning & other letters.

Attendance & leave maintenance.

Keeping track of new recruits & confirmation of employment after 6 months.

Meeting company requirements by posting ads through different Medias & conducting interviews & selection of candidates.

End to end HR process like Employee Selection, Recruitment, Training, LOP, Pay-slips preparation, Settlements & Termination process.

IBM - Subject Matter Expert (09/2005 - 12/2011)

Was preparing & reporting weekly performance review.

Mentoring employees so that the company can promote employees from within and develop future leaders, potentially for employment at other locations.

Handling of irate customer and ensuring positive outcome.

Selling of restructured scheme to customers to ease repayment.

Identifying potential risk accounts and escalating to management to liquidate the same.

Check transactions to prevent and possibility of money laundering.

Genisys Software - Client Support (05/2004 - 09/2005)

Joined here as Customer Care Officer & have worked for both Voice & Non-Voice Process in its Business Process Outsourcing division which was a part of the internationally acclaimed Software group, a diversified, multinational conglomerate and financial giant.

Also worked as a BDM for bringing new software projects into the company.

Skills:

Credit and Risk

Identify potential fraud accounts and forward to unit for investigation

Identify potential risk accounts and refer to the unit for settling or restructuring.

Highlight accounts for other risk mitigation programme to minimize risk.

Decide on credit limit on cards to be reinstated post settling.

Decide on tenor based on Budget analysis provide by Customers to bank.

Vendor management

Handling of clients call and ensuring projected targets met for the month.

Auditing the agency and ensuring the agency standards as per the Audit Standards

Responsibilities:

Have handled & mentored a team consisting of 15 executives.

Responsible for the overall collection achievement.

Training new staff as per RBI standards.

Conducting performance appraisals for the team.

Motivating members and organizing creational activities for achieving target assigned to the team in allotted time.

Deftly handling all customer escalations with gravity and focused on rendering satisfaction.

Preparation of Targets per person based on cycle the individual is handling.

Checking the feedback's and reviewing the telecallers in a random basis

Initiated & streamlined the agency processes in the unit to enhance better planning and structure to meet targets consistently.

Ensure all skip accounts are identified and referred to the skip team.

Ensure daily tracking of productivity of team members

Ensure Zero Defect in customer interaction within the organization and agency, to be in line with the Code of Conduct.

Achievements:

Was recognized among the best performers in the company in Genisys.

Won the best Top Collector award for 3 consecutive months in IBM.

Won the best Excellence in Quality for the quarter award for Q3 in IBM.

Consistently overachieved targets.

EDUCATIONAL CREDENTIALS

MBA (Marketing & Operations) Bharathidasan University, Trichy.

B.Sc (Electronics &Computer Science) D.Banumaiah’s College, Mysore.

XII from BMS PU College, Mysore.

X from GBS High School, Mysore.

Senior in English Typing.

Orange Belt in Karate.

PERSONAL VITAE

Date of Birth: 05 July 1981.

Address: #10, 3rd St, Pungambedu, Karmel Nagar, Nandiambakkam,Ch-600120.

Languages Known: English, Hindi, Tamil and Kannada.

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