Stephanie Garcia

****A Kirkwood Highway

Wilmington, DE, 19805

Phone: 302-***-****

Email: ad17m7@r.postjobfree.com

Objective: Seeking a position where I can utilize my superior customer service and leadership skills, knowledge of the banking process, and desire to take on new and diverse challenges in the workplace.

Languages: Fluent in English and Spanish

Education:

Franklin Career Institute Brooklyn, New York 5/24/13

Program: Certified Medical Office Assistant,

Graduated

Brentwood Ross High School Brentwood, New York 2006-2007

Diploma

Internship:

United Medical Associates Brooklyn, New York 08/2012-8/2013

●Phlebotomy – veni puncture

●Finger sticks

●EKG

●Vital signs

●Hematology Lab Tests- CBC’s

●Rapid Strep Test

●Urinalysis

●Schedule/confirm appointments

●Insurance verification

●Medical billing/ coding

●Create/Maintain patient charts

●Filing

●PFT’S

●Hearing/Sight exams

Employment:

M&T Bank Wilmington, DE 06/2015-11/2023

Relationship Banker

●Promote M&T’s products and services by consistently cross-selling and creating networking opportunities.

●Manage vault and conduct monthly audits.

●Implement Corporate or departmental policies, procedures and service standards in conjunction with management, including coaching and motivating direct rapport.

●Ensure due diligence procedures compliance are followed in regards to suspicious activities of large currency transactions above $10,000, and monetary instruments purchases (i.e. cashier's checks, money orders and travelers checks) in amounts exceeding $3,000 and above were reported to AML/BSA in a timely manner.

●Ensure supply of money for banking center needs are met based on cash limits and business demands.

●Monitor and review banking center security procedures, and control access to vault and teller cash drawers.

●Handle all customer complaints and issues with high professional courtesy.

●Cash checks and process deposits upon balance and signature verifications.

●Handle counterfeit currency in coordination with bank security personnel.

●Ensure adherence to teller function policies, standards, and procedures.

●Approve and oversee transactions as needed.

New Castle Urgent Care New castle, DE 12/2014-03/2017

Medical Assistant

●Phlebotomy – veni puncture

●Finger sticks

●EKG

●Vital signs

●Rapid Strep Test

●Urinalysis

●Schedule/confirm appointments

●Insurance verification

●Medical billing/ coding

●Create/Maintain patient charts

●Filing

●PFT’S

●Hearing/Sight exams

Freshpond Physical Therapy Astoria, New York 8/13-09/2014

Receptionist/PT Aide

●Insurance verification

●Insurance authorization/preauthorization

●Patient care

●Aid physical therapist

●Create/Maintain patient charts

●Scheduling/confirming appointments/PMR

●Marketing

●Microsoft Word,Excel

Starbucks Coffee Company NY, New York 2007- 2011

Barista

●Assisted customers with completing their food and beverage orders

●Made orders according to customer specifications

●Informed customers of special promotions

●Inventory control

●Maintained a sanitized serving and dining area

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