Tina Frye

Southern Pines, NC *****

ad17lz@r.postjobfree.com

+1-910-***-****

Seeking a position as a Customer Service Provider to use my customer service skills and experience to assist the company in achieving its organizational goals. Authorized to work in the US for any employer

Work Experience

Outpatient Registration

First Health of the Carolinas - Pinehurst, NC

March 2019 to July 2022

Responsible for obtaining the required information necessary to register, admit or discharge patients in a timely and efficient manner.

Enterprise Scheduling/Financial Councelor

First Health of the Carolinas - Pinehurst, NC

January 2018 to March 2019

Representative for all four hospitals (Hoke, Montgomery,Moore Regional,Richmond). Responsible for the coordination of PreRegistration, and Scheduling of patients. Collect all demographic and insurance information. Financial Counseling services as needed for pre certification and denials. Placed calls to all patients scheduled for upcoming surgeries and procedures to Collect any financial responsibility that may be due from the patient prior to the procedure. Registration Services/ER Discharge

First Health of the Carolinas - Pinehurst, NC

June 2017 to January 2018

Responsible for obtaining the required information necessary to register, admit or discharge patients in a timely and efficient manner. Covered all areas of the ED department(arrivals,registration,and discharges). Communicated well with all ER staff. Knowledge of all department equipment and Medical Terminology.

Responsible for explaining all patient responsibilities and collections at time of discharge. Director of Admissions/Marketing

Cumberland Nursing/Rehabilitation - Fayetteville, NC October 2009 to June 2017

Greeted patients and families with a smile and professional manner. Conducted facility tours, answered all telephone inquiries, reviewed patient charts for eligibility to the facility. Responsible for obtaining Insurance Authorizations, completion of all

Admission documents, explanation of Insurance benefits and financial responsibilities. Participated in daily staff meetings, keeping census updates and marketing to increase facility referrals. Education

High school diploma

North Central High School - Kershaw, SC

August 1980 to June 1982

Skills

• More than twenty years of professional customer service experience. Very well organized and dedicated, able to work well with others as well as independently. Capable of multitasking and meeting deadlines under pressure.

• Medical Terminology

• Medical Records

• Medical Office Experience

• ICD-10

• Insurance Verification

• Epic

• Medical Scheduling

• Typing

• Communication skills

• Microsoft Office

• Anatomy Knowledge

Military Service

Branch: United States Army

Service Country: United States

Rank: Specialist E4

May 1986 to February 1990

91A combat medical specialist

Commendations:

Good conduct

Army achievement medal

Groups

OES Order of Eastern Star

October 2019 to Present

Fraternity

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