Customer Service Advocate
Resume:
Jolisa Burnside
Customer Service Advocate
Contact
Clarksdale, MS 38614
*******@*****.***
Objective
Solid team player with an upbeat, positive attitude. Passionate about building customer relationships and defusing customer situations. Seeking to obtain a challenging position that will utilize my knowledge, talents, and skills, and provide opportunities for growth and advancement.
Education/Certifications
2021
Pharmacy Technician
2014
Creation CNA School
Medical Assistant 2023
Key Skills
Marketing
Adaptability
Technical Skills
Critical Thinking/Problem
Solving
Communication
Customer Service
Attention to Detail
Human Resource Management
Billing Specialist
REFERENCES
Shariss Sneed
Erikka Magsby
Etta Tanner
Experience
July 2022- January 2023
Customer Service Advocate, Voya Financial- Remote
Provided quality professional customer service which exceeds company standards of excellence and customer expectations. Assisted customers with requests ranging from loan requests, loan payments, plan design inquiries, balance transfers and general information regarding their account. Performed multiple tasks/navigates multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues. Strived for first call resolution and take true ownership of customer needs and issues.
June 2016- August 2020
Secretary, Northwest Mississippi Regional Medical Center Handled daily scheduling tasks and provided administrative support for entire departments. Answered multi-line phone system and greeted callers enthusiastically. Scheduled appointments and conducted follow-up calls to doctor’s offices. Maintained office supplies inventory by checking stock and ordering new supplies. Responded to emails and other correspondences to facilitate communication and enhance business processes.
April 2011- May 2016
Substitute Teacher, Coahoma County Jr/Sr High School Fulfilled short- and long-term teaching engagements. Followed classroom plans left by teachers to continue student education and reinforce core concepts. Upheld classroom routines to support student environments and maintain consistent schedules. Kept student on-task with proactive behavior modification and positive reinforcement strategies.
March 2014- April 2015
Lead Customer Service Representative
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating a welcoming, positive experience. Trained staff in operating procedures and company services. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Recommended products to customers, thoroughly explaining details.
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