Kennesaw, GA

Audrey Daly 770-***-**** ad17lf@r.postjobfree.com

PROFESSIONAL SUMMARY

Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO) with over five years of experience managing corporate websites, e-commerce sites and intranet platforms for global organizations.

WORK EXPERIENCE

Florida A&M University - College of Law, Orlando, FL February 2023 - Present

Assistant to the President

●Manages FAMU intranet using 12Twenty intranet portal. Updates job listings, employer contacts and student and alumni bios.

●Creates ad hoc reports for the Dean, which includes data analysis on law firms and corporations within the southeast region. Utilizes Excel to analyze the data, create graphs and draw comparisons between various organizations.

●Develops flowcharts via Lucidchart and assists in reducing inefficiencies by developing new ways to improve current processes.

Cision - Chicago, IL (Remote) December 2021 - June 2022

Website Project Manager - Contract

●Managed microsite updates for all current Distribution Rooms clients.

●Utilized the internal Content Management System to make website updates as requested by clients and generated by automated processes.

●Communicated with clients on status and managed deadlines to meet and exceed client expectations.

●Diagnosed and duplicated client reported issues and managed the resolution of the problem; communicated with web developers to troubleshoot.

●Provided recommendations to clients on strategies, new products, and features.

●Managed the web developers’ daily schedules via Basecamp and participated in bi-weekly sprints to schedule website development and bug fixes.

Invista, Kennesaw, GA October 2017 – June 2018

Web Administrator

●Managed the user experience of the B2B website, including navigation, promotional campaigns, content development and ecommerce capabilities.

●Participated in technical training to learn new proprietary web application. Trained internal stakeholders, both remotely and in office, over a 5-month period, to meet the goals of the division.

●Improved client information by maintaining a client management information repository to enable the ability to research, analyze, and create reports.

●Managed and supervised the development of B2B relationships and orchestrated exceptional service delivery to clients.

Bankers Exchange, Smyrna, GA June 2016 - November 2016

E-Commerce Administrator - Contract

●Managed the posting of product data and photos including ATMs, ATM parts and banking supplies to a B2B e-Commerce site using Shopify.

●Assisted the teams responsible for master data management, pricing, and order management of the website.

●Updated and audited the e-Commerce inventory and content by importing products via Excel into the Shopify platform.

●Ensured website was optimized and cross-platform and cross-browser compatible.

Sutherland, Asbill & Brennan, Atlanta, GA April 2011 – June 2016

Web Specialist

●Managed Internet, Intranet, and Extranet strategies ensuring consistent digital brand implementation, organized outside agency work, and managed design and development processes.

●Trained internal and external stakeholders on the use of SharePoint technology, which included site creation, lists and libraries, and the configuration of web parts.

●Tracked and reported website performance using Google Analytics. Provided business stakeholders with reports outlining monthly and quarterly web statistics.

●Worked with hosting vendor to determine and establish all website enhancements that were updated on the firm’s website. Performed quality assurance on all established updates and responsible for following-up to resolve any technical issues.

CERTIFICATION

Certified Scrum Master (CSM), December 2023

Certified Scrum Product Owner (CSPO), July 2023

EDUCATION

Simmons College, Boston, MA

Bachelor of Arts, Communications

TECHNICAL SKILLS

WordPress, Basecamp, Monday.com, Google Analytics, Jira, Salesforce, Dropbox, OneDrive, Microsoft Teams, Lucid Chart, Zoom, SharePoint, Word, Excel, PowerPoint, Outlook

Contact this candidate