Adam Locke

**B Reed St

Londonderry NH *****

ad17kt@r.postjobfree.com

PH: 781-***-****

Adam Locke

Objective Collision Estimator.

Professional with 20+ years on the road as an Auto Damage Appraiser. Collision shop experience. Manage Collision Shop, Managing Direct Re[air Program Shops. Performing drive In and on-site appraisals. Beta testing software for roll out. Setting up computers, evaluating claims, planning repairs, presenting technical reports and consulting with experts.

Education: Swampscott High School 1985-1989

Internal courses while employed at Liberty Mutual, Customer Service, Workplace Diversity, SIU investigation Training, Accident Reconstruction, Negotiation Tactics

Visible Edge Computer classes.

Job Experience:

Bobs Auto Body

Appraiser 11/2022 to present

Portsmouth Auto Body.

11/21 to 11/22

Appraiser

Massachusetts Dept Of Unemployment.

Adjudicate issues within unemployment claims. Assist claimants with claims and navigating the claim platform. Provide claimants technical support for the claim system.

Pride Collision :

Body Shop Manager 12/19-11/20

My achievements: Assisted customers that weren’t satisfied from dealings with prior management and gain back trust. Hire new talent to perform collision repairs Was able to regain trust with the enrolled insurance company repair programs. Progressive, Maphre/Commerce, Metropolitan. Implemented CCC management software. Repair and update abused equipment. Worked with accounting to get all back bills paid. Established process to check on claims, rentals, parts and workflow through shop. Create repair orders in CDK, Read and create sales reports in CDK. Set up new users in CDK.

Self Employed

Contracted by Taft Appraisal Service & Viking Appraisal Service

Independent Auto Damage Appraiser 7/19-12/19

My Achievements were performed tasks accurately. Provided excellent customer service by speaking with clients and inspecting their vehicles within their schedule. Showing up to shops quickly when additional damages were found so the repair process could continue.

Left for better opportunity to run a shop.

Ira Collision (Group 1 Auto)

Auto Damage Appraiser/Customer Service Representative 2/19-7/19

My Achievements were provided best in-class. Managed workflow through shop. Negotiated damages with insurance companies.

Marblehead Collision

Appraiser/Production Manager 10/18-2/19

My achievements were managed workflow through shop while training new technicians. Wrote Supplement appraisals to negotiate with insurance companies.

Laid off

First Class Autobody

Appraiser 9/18-10/18

Laid off

York Ford,

Customer Service/Appraiser 3/18-9/18

Liberty Mutual Insurance

Superior Service Representative, Auto Damage Appraiser

My achievements were: Provided best in class customer. Helped customers and shops with claim issues. Started 1st Massachusetts approved Direct Repair type of program. Led team when new software roll outs and technologies were implemented. Was the go to guy when co-workers had technical questions in regards to a repair situation and customer service situation. I would take full ownership and resolve the issues. Provided siu investigators ample documentation to pursue fraudulent claims and get the IFB & NICB to prosecute.

Left due to opportunity at busy shop to learn more about newer technologies in the repair industry.

Qualifications:

CompTIA A+ Certified (core 1)

Massachusetts Auto Appraiser License # 013582

CCC estimating system software applications

Mitchell Estimating system software applications

Audatex Estimating system software applications

CDK Business Platform

I-CAR Platinum

Chief Master Frame Technician

Water & Solvent paint systems

Microsoft office 365

Windows/Mac OS

AWS (amazon cloud)

Google IT Fundamental’s

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