Human Resources Talent Acquisition

EVELYN CRUZ

Mobile: 917-***-****

*********@*****.***

https://www.linkedin.com/in/

evelyncny/

Key Competencies Include:

• Compensation &

Benefits

• Conflict Resolution

• Employee Development

• H.R. Compliance

• Organizational

Development

• Payroll Administration

• Performance

Management

• Process Improvements

• Program Management

• Project Management

• Staff Recruitment &

Retention

• Succession Planning

• Talent Acquisition &

Training

Industries

Distribution Center

Banking

Private Financial Institutions

Manufacturing/Call Center

B2B/UK/US

Transportation/Trucking

Per Diem HR Director –

International Harvest Per

Diem Nov. 2021

HIGH IMPACT HUMAN RESOURCES PROFESSIONAL

• Driving strategic HR initiatives to realize bottom-line results and enhance employee engagement to achieve organizational goals and objectives.

• Performance-driven professional with over 20 years of combined expertise in Human Resources management, recruiting, corporate and employment laws.

• Demonstrated experience developing innovative HR initiatives to streamline processes and introduce cost containment strategies resulting in significant savings.

• Bi-lingual (English/Spanish) communication, interpersonal relations, mentoring, negotiation, and organizational skills.

• Expertise in training and development, leadership development, culture change, organizational effectiveness, strategic planning, team building, employee relations, payroll administration and benefits administration.

• Proven skills in labor and employment laws, including complaint investigation to thwart legal action.

Additional Key competencies include:

• HR Compliance US & Canada • Employee Development • Program Development

• Staff Recruiting & Retention • Organizational Development • Performance Management

• Talent Acquisition & Training • Project Management • Conflict Resolution/ Negotiations

• Compensation & Benefits • Process Improvement • ADP Workforce Now ACHIEVEMENTS IN HUMAN RESOURCES

• First HR Director at a company undergoing rapid growth; implemented HR standards and compliance, revamped employee handbook, policies, and procedures. Balanced the company’s best interest with the employees’ needs to achieve business goals. Supported five business locations: Rhode Island, California, Camden, NJ, and Long Island, NY. Conducted a “Reduction in Force,” providing the business plan, demographical information, release forms, and

• Restructured recruiting efforts for multiple locations across Orange County by creating an all- inclusive recruiting process, interview guide, and integrated intranet/internet accessibility for all applicants and employees. Streamlined the process, saved over 50% for the first 8-12 weeks of the new employee’s compensation, and minimized overall recruiting costs by over 20%.

• Implemented, assessed, and streamlined a corrective actions process that included guidance and training to management and staff, forms, coaching/counseling ideas, detailed process and conflict resolution strategies, written warning samples, and termination documentation advice. Demonstrated ability to maintain a high degree of confidentiality.

• Developed and implemented benefits and compensation programs that provided strong ROI. Revamped various compensation initiatives, sales staff commission payouts, pay for actual hours worked, work-life balance initiatives, and introduced benefits that impacted the entire organization and their families. Created cost savings of over $50k dollars.

• Created a comprehensive, internal HR audit program that established consistent HR processes across all business units, ensuring all favorable OSHA/HIPPA/DOL audit results.

• Built the HR department’s intranet webpages to share vital HR information. Capable of designing and developing solutions enabling the HR department to streamline the benefits enrolment process, quickly gather policy confirmation data, and improve ad-hoc reports. Proficient in MS products with the ability to effectively grasp concepts/systems/reporting systems/ databases/software.

Technically Skills –

HRIS: PeopleSoft Production, Corrections, and Business Objects; Profile, Visio, Comp. Connect, PeopleSoft Queries, Manager Connection, Job Connect, ADP Workforce Now, World Web: SharePoint, Recruiter Webtop, BrassRing, Oracle Financial Analyzer Desktop: Microsoft Word, Excel, PowerPoint, Access, Publisher, Outlook; Word Perfect PROFESSIONAL EXPERIENCE

Société Générale – Investment Firm – Extended Contract December 2022 – July 2023 HR Project Manager – Regulatory Legislative Compliance US Responsible for creating and managing Societe Generales’ legislative and regulatory compliance repository, ensuring employment law compliance for ten (10) states CA, CT, GA, KS, IL, MI, OH, NY, NJ, and TX. Identify potential compliance risks and develop strategies to meet all policies. Reviewed US and Canada Handbooks for necessary/recommended updates. Developed internal controls and systems formulated to ensure that all Employment Law Poster/Notices were up to date and that required posters/notices were provided to all SG US supported states. Collaborated with upper management to create the SG US Human Resources framework. Vetted vendors and provided recommendations for regulatory compliance sustainability. Created a weekly HR Compliance Newsletter from various legal resources relevant to the financial industry and impacting SG’s workforce.

EverCare Choice – Healthcare - Contract HR Director February 2022 – September 2022 Newburgh, NY (Supervised a team of two professionals)

• Manage all day-to-day HR responsibilities, including leave administration, FMLA, PFL, and benefits administration. Partnered with the insurance broker to implement the benefits portal to facilitate the open enrollment process and continued enrollment/terminations.

• Tracked and maintained employee licensures and certifications.

• Responsible for two scorecard deliverables, Leadership/Compliance.

• Maintained the ADP WorkforceNow data/dashboard and partnered with Finance to ensure PFL/COVID (other government programs) credits to the company, significantly impacting the budget.

• Introduced the OTJ NY DOL program, impacting the budget and enhancing compensation programs.

• Audited/Processed bi-weekly payroll via the ADP WorkforceNow system.

• Review/manage all onboarding, exiting, performance management, DMV audits, and employee relations investigations.

• Reviewed/Performed policy and handbook updates.

• Responsible for all statutory reporting, EEO-1 Survey, BLR Multiple Site Report, Vets 100, ACA Reporting, NY State Disability Benefit Quarterly reporting, Healthcare HR Audits, etc. Amscan, Inc. – Distribution Center September 2020 – May 2021 H.R. Manager, VP Chester, NY (Supervised a team of five professionals).

• Managed all day-to-day H.R. responsibilities, including salary/bonus planning, staffing, off- boarding, performance management, and reporting/analytics. Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary actions. Audited Payroll.

• Working knowledge of warehouse safety & compliance

• Managed and executed the training and development of current employees to further their value to the organization to include cross-training in all major DC capacities.

• Trained and developed new and existing Leadership staff to meet the D.C.’s goals for production and accuracy.

• Ensured team followed procedures as they relate to SOP and safety.

• Successfully coordinated and managed a COVID-19 Clinic working with the Orange County, NY, Department of Health

• Drove a safe work environment to ensure employee safety.

• Continued efforts to build performance metrics and train all staff in those measures to optimize performance and return on investment.

• Drove organization design, workforce planning, sourcing & and staffing (including supporting the recruitment process)

• Managed within established cost, productivity, quality, customer service, and human resources.

• Proactively identify improvement opportunities and implement improvements in a self-directed fashion.

• Implemented both an attendance Policy and a Corrective Action Process

• Translated (English/Spanish) policies, corporate communication, training documents, and safety workplace rules.

WORLD BUSINESS LENDERS, LLC September 2014 – April 2020 HR Manager, V.P. New York/New Jersey (Supervised a team of four professionals)

• Traveled to various states to access new acquisitions brick and mortar locations, policies and procedures, confirm the legitimacy of the business, and review benefits,

• Implemented ADP 401k Plan – Reviewed and confirmed plan design and vestiture schedule and continually reviewed funds and plan documents/reports with the Insurance broker.

• Enhanced current medical offerings and added Dental, Vision, Short-Term Disability, EAP, and Life Insurance. Introduced Plum Benefits – Discount access to exclusive savings on movie tickets, theme parks, hotels, tours, Broadway and shows & more.

• Implement policies and procedures for branches across the U.S. – CA, GA, TX, FL, CT, NY and NJ.

• Provide counseling to employees and managers regarding employee relations issues and all HR inquiries, including but not limited to policy interpretation, benefits, and issue resolution.

• Facilitate full-cycle recruitment process; sourced, screened, and interviewed candidates. Train mid-level managers in quick interview processes, scheduling interviews on specific dates, and completing the assigned job-specific template questionnaires. Create specific role QR Codes, Sandwich Boards, Community Outreach Fairs, and Networking (on various job boards), and implement specific programs with government agencies and colleges.

• Conduct new hire orientation sessions and facilitate onboarding procedures.

• Minimize the legal risk to the company – ensure company policies comply with federal and state regulations, update employee policies, and implement a corrective action process.

• Manage HR’s third-party vendor relationships (ADP, Benefit Providers, Staffing Agencies, etc.)

• Manage the company Recruiter – manage the recruitment process cradle to crave.

• Manage benefit enrolments, COBRA, STD, Worker’s Comp., FMLA, and billing maintenance.

• Handle all unemployment hearings for all states.

• Manage training programs.

• Prepare documentation and provide recommendations on all investigations.

• Backup to Payroll Manager- responsible for Corporate and Retail branches. APERCU – VODAFONE Telecommunication/Mobility December 2013 – September 2014 HR Manager (Contract Role) New York, NY

• Provide global consulting expertise in organizational development, employee relations, performance management, employee retention, change management, management coaching, compensation planning, and programs.

• Support executives/staff on global strategic initiatives and programs (CA, GA, NY, CO, VA, CT/Partnered with UK).

• Update and publish HR-related policies and procedures.

• Various Projects (US Compliance, Creating Web-based HR Solutions, Align Processes, Update Policies and procedures)

• General administration of employee benefits queries, employee files and training activities.

• Serve as a project manager responsible for establishing project initiatives, prioritizing responsibilities, delegating tasks, executing project deliverables, and tracking and measuring to successful completion.

References:

Furnished Upon Request

EDUCATION & PROFESSIONAL DEVELOPMENT

MS – Human Resources –Villanova University – Relevant HR Coursework Bachelor of Science in Organizational Management, Mercy College, Bronx, NY Latin American Theological Institute – 2-year program Cornell University, 2-Year Business Certification

SHRM Member - Mid-Hudson Valley SHRM Chapter Member PROFESSIONAL ASSOCIATIONS & COMMUNITY

Society for Human Resource Management (SHRM) member since 2008 Mid-Hudson SHRM Chapter member

Frequently volunteered – American Breast Cancer Association Board Member for New Charter School – Newburgh Consolidated Charter School (NCCS)

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