Customer Service Administrative Assistant
Resume:
Kimberly H. Cossaboon
Myrtle Beach, SC 29579
***********@*****.***
QUALIFICATIONS PROFILE
A marketing management professional skilled in building motivated teams that are enthusiastic about achieving company goals. Cross-functional experience in Management, Marketing Management, Executive Administrative Assistant, Customer Service Relations, Application Systems, and Interior Design.
WORK BACKGROUND
LOVISA
Myrtle Beach, SC 29577
September 2022-May 2023
Job Title: Store Manager
Responsibilities: Customer service, sales, reporting, merchandising, building exceptional teams, and exceeding my fiscal year goal. Education to staff on a daily, weekly, monthly basis. Operational set-up in regard to store opening. Visual implementation of store look and directive per planograms, i.e. store sales, and/or look for the month or week. Implementation of operational forms for registers, record keeping, and lost prevention initiatives.
YANKEE CANDLE
Myrtle Beach, SC 29577
May 2021 – April 2022
Job Title:2nd Assistant Manager
Responsibilities: Open/Close store, sales, marketing, reports, and customer service. Manager of HR, Payroll, and Educational needs for staff.
DRESSBARN
Myrtle Beach, SC 29577
May 2018 – January 2019
Job Title: Store Manager
Responsibilities: Open/Close store, sales, marketing reports, and customer service. Exceed/ maintain company KPI’s . Responsible for day to day operations. Responsible for hiring, educational needs for staff and staff’s growth. Managed payroll, scheduling, store P&L (Profit and Loss, and day to day operations. Develop and coach teams to exceed company goals. Manage budget and payroll for the store.
VINEYARD VINES
10827 Kings Rd, Suite 830
Myrtle Beach, SC 29572
September 2016 – February 2018
Job Title: Assistant Manager (LP and Operations Manager)
Responsibilities: Open/Close store, sales, marketing, reports, and customer service. Managed Back of House, replenishment, and lost prevention. Responsible for KPI’s and education on lost prevention and day to day operations.
CRABTREE & EVELYN
Myrtle Beach, Suite B190
Job Title: Store Manager
October 2007 - September 2016
Responsibilities: Open/Close store sales, marketing, reports, and customer service. Responsible for day to day operations. Responsible for hiring, educational needs for staff and staff’s growth. Managed payroll, scheduling, store P&L (Profit and Loss) and KPI’s of the store. Developed and coach teams to exceed company goals.
HARD ROCK PARK
211 George Bishop Parkway
(843) 236-ROCK
January 2008 – August 2008
Job Title: Executive Assistant and Group Sales Manager
Responsibilities:
Group Sales Manager: Assisted Sales Director, and managed group sales for groups under 400. Assisted Sales Director on all consignment agreements, and departmental support for comp ticketing.
Executive Assistant: Assisted CEO and CFO and staff in day to day administrative duties. Included but not limited to calendars, setting up meetings and taking meeting notes, providing travel plans, and kept detailed accurate reporting of all areas of the park.
Assisted the CFO with keeping accurate accounting practices.
Responsible for all investors ticket sales and accommodations for the Grand Opening.
Managed the festivities for the Grand Opening Event all VIP's for Hard Rock Park, State, Local, and Federal Government employees of South Carolina.
MBNA AMERICA BANK, N.A.
1100 N. King Street, Wilmington, DE
January 1995-October 2004
Job Title: Marketing Manager/Sr. Group Administrator/ Administrative Specialist
Responsibilities:
●Marketing Manager Position: Managed Direct Mail, Telemarketing, Internet, and Person to Person marketing campaigns. (From Development to Customers credit card in hand).
●Managed group relationships and contracts between MBNA and key partners.
●Sr. Group Administrator - Managed day to day group portfolio.
●Managed group contracts between the Affinity brand and MBNA America Bank, N.A.
●Created and provided all educational credit card points program information to our customer service department, credit department, and retention department.
●Administrative Specialist - Provided administrative duties for the Alliance Marketing department which consisted of 32 people.
●Provided all presentation creation, correspondence with customers, and phone calls for department.
●Provided copying, filing, travel, and daily/weekly/monthly reporting for department. Levels of persons consisted of Personal Banking Officer - Senior Executive Vice President.
REFERENCES
Available upon request
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