Cynthia Higgenbottom

Rowlett, Tx. *****

Summary:

• Cynthia has 20+ years of experience working as healthcare office assistant in various roles.

• She has extensive experience working in healthcare background providing excellent patient care and customer service.

• She is fully vaccinated and ready to start ASAP.

• She has experience performing administrative tasks such as check in/check out patients, scheduling appointments, answering calls, data entry, insurance verification and documentation on EMR system EPIC.

• She also has experience in phlebotomy, taking vital signs, charting patient information and assisting doctors in surgical procedures.

• She has deep understanding of HIPPA and other rules and regulations. Skills:

• Phlebotomy

• Scheduling

• Documentation

• EKG’s

• Autoclave

• Flex Sig

• Referrals

• Insurance Verifications

• Surgical Procedures

• EPIC

• Vital Signs

• Microsoft Word/Excel/PowerPoint/Office

• Marketing Strategies

• Data Entry

• EMR

• Certified HIPPA

Education:

• North Mesquite High School 1986

High School Diploma

• East Field College Jan 1988 - Jan 1995

(Graduation - Only semester, 35 HOURS TOWARDS BS)

Training & Certificates:

• EPIC Software Training Dec 2019 - Jan 2020

Work Experience:

Biostat Laboratory, Addison TX Jan 2021 - Feb 2023 Mobile Phlebotomist

• Collect blood samples from geriatric patients at nursing homes and Rehabilitation facilities.

• Transported/processed blood that is collected.

Gap Reason - Covid 19 and family April 2020 - Dec 2020 Addison Group, Wylie, Texas Dec 2019 - Mar 2020

Patient Service Representative

CONTRACT FOR BSW LAKE POINT ACCESS SERVICES/ BSW WYLIE ED

• Greet and assist patients with any of their needs

• Answer incoming calls

• Contact patients to schedule, follow up and confirm appointments

• Contact patients regarding test results

• Check in patients for their appointment with the physician

• Check out patients and schedule follow up appointments

• Delegate faxes to the appropriate co-workers

• Demographic data entry

• New patients intake

• Take payments for office visits and office vendors

• Verification of insurance on all patients

• Knowledge of hipaa and other relevant rules and regulations. Gap Reason – Looking for better opportunity Nov 2019 - Dec 2019 Sport Orthopedics, Dallas, Texas Dec 2016 - Oct 2019 Patient Represenitive

• Greet and assist patients

• Check in patients for their appointment with the Physician

• Check out patients and schedule follow up appointments

• Delegate faxes to the appropriate co-workers

• Answer in coming calls for 3 physicians

• Schedule new and existing patients

• Verification of Insurance on all Patients

• Take payments for Office Visits and Durable Medical Equipment

• Call Patients to schedule follow up appointments and confirm appointments

• demographic data entry

Gap Reason – Took time off to look after children Aug 2016 - Nov 2016 Amerigold Suites, Dallas, Texas Oct 2012 - Jul 2016 Property Manager

• Demonstrate ability to understand financial goals

• Operate asset in owners’ best interest of 70 units

• Maintain accurate records of all community transactions and submit on timely basis

• Ensure all rents and late fees/check charges are collected, and generate legal action if necessary

• Ensure property is rented to fullest capacity and utilize marketing strategies to secure prospective residents

• Confirm all administrative paperwork is accurate, complete and submitted on a timely basis

• Deal with resident concerns and requests to ensure resident satisfaction with management Mesquite Medical And Surgical Clinic, Mesquite, Tx Oct 1999 - Jun 2012 Medical Assistant

• Greeted and assisted patients

• Answered incoming calls and scheduled appointments

• Updated charts, filed charts, pulled charts for incoming mail and faxes, prepared charts for upcoming appointments

• Called patients regarding results and made follow up appointments

• Took vital signs, drew blood, room patients, and assisted doctors in surgical procedures

• Give updated vaccines as well as go to off-site facilities to give flu and pneumonia vaccines for the clinic Dr. Richard Berlando, Mesquite, Tx May 1997 - May 1999 Medical Assistant

• Answered incoming calls and scheduled appointments

• Took vital signs, draw blood, and give updated vaccines

• Assist doctor with surgical procedures

• Call patients with results and schedule follow up appointments, call in new prescriptions and refills, schedule x-rays and other tests doctor had ordered

Contact this candidate