Brook Chapman

Delivery Assistant - Jefferson County Public Schools

Louisville, KY 40216

ad17gc@r.postjobfree.com

+1-502-***-****

To obtain a position of responsibility within a company that will allow me the opportunity to utilize my customer service, technical and interpersonal skills. Work Experience

ID Checker

DLS Events LLC - Louisville, KY

January 2023 to Present

I have been currently scheduled for the Saturday show@the Louisville Palace This is a very fun job however; you have to have wicked strong P.R. Skills and a SMILE! MUST LOVE PEOPLE

Look past the "belligerent intoxicated states of mind and comments I must say I extremely enjoyed "banning" patrons very fast paced Can not be afraid to approach people ? Are you guys drinking? You must I.D. EVERYONE PERIOD IF THEY ARE GOING TO DRINK

PUT THE "BAND"ON THEIR RIGHT ARM

AGAIN smILE

University of Louisville Bookstore

Follett Company - Louisville, KY

January 2022 to Present

Rainbow Blossom

Retail Sales Associate

Cardinal Authentic - Louisville, KY

December 2019 to Present

Clerk

A taste of KY - A taste of KY

October 2019 to Present

Delivery Assistant

Jefferson County Public Schools

2010 to Present

Serving Children of many needs, while working in a fast paste time limited lunch schedule.

Completing all daily sanitation requirements including testing food temparatures and meeting every child's needs while keeping a clean work enviroment. Cooking and preparing meals for children while assisting Receptionist and Administrative Assistant

Garrett-Stotz Company - Louisville, KY

2003 to June 2009

Assistant to the vice president.

Answering and directing all incoming phone calls in a professional, polite manner. Renewing and obtaining the agency's insurance licensing with various insurance companies and states. Maintaining and updating the agents' prospect/cold calling databases.

Assist the agents and customers with health care insurance enrollment issues.

Typing and processing certificate of insurance.

Distribute and process incoming/outgoing mail.

Maintaining and ordering supplies for office and staff of 30. Greet visiting clients and customers.

Receptionist and Ticket Broker

Awesome Tickets by King - Jeffersonville, IN

2001 to 2003

Selling tickets nationwide to major sporting events, concerts and shows. Worked with various ticket brokers and venues through out the United States. Assisted with promotional mailings and phone calls to current customers and potential customers.

Sales Associate

Dillard's Clothing Store - Louisville, KY

2000 to 2001

Assisted customers in clothing purchases.

Processing money transactions via cash, check, charge and/or debit payments.

Reconciling cash drawer - opening and closing balances. Recognizing security risks involving theft and fraud and knowing how to prevent and handle such occurrences.

Monitoring inventory.

Being patient and courteous to demanding customers. Commercial Lines Technical Assistant

Bolton & Company - Louisville, KY

1997 to 1999

Typing and process insurance policies and endorsements. Obtaining motor vehicle reports.

Typing and processing certificate of insurance.

Filing

Education

Jefferson Community College

High School diploma

DuPont Manual High School

Skills

• Customer Service (4 years)

• Excellent customer service skills (5 years)

• Microsoft Office (4 years)

• Microsoft Windows (Less than 1 year)

• MS OFFICE (Less than 1 year)

• Receptionist (8 years)

• RETAIL SALES (Less than 1 year)

• Telephone (Less than 1 year)

• Time Management (Less than 1 year)

• Typing (9 years)

• Meal Preparation

• Cold Calling

• Food Preparation

• Cash Handling

• Operating Systems

• Food production

• Host/hostess experience

• Sales management

• Cleaning

• Restaurant experience

• Hospitality

• Epic

Certifications and Licenses

Driver's License

Food Handler Certification

Assessments

Work motivation — Proficient

December 2021

Level of motivation and discipline applied toward work Full results: Proficient

Retail customer service — Proficient

February 2023

Responding to customer situations in a retail setting Full results: Proficient

Retail customer service — Proficient

October 2023

Responding to customer situations in a retail setting Full results: Proficient

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

PROFESSIONAL SKILLS

Microsoft Office

Microsoft Windows

Typing 55wpm

Telephone - 100+lines

Customer Service

Organization/Time Management

EMPLOYMENT SKILLS

Excellent customer service skills

Ability to work in a fast paced environment

Ability to diplomatically assist customers with complaints Ability to follow instructions and make decisions

Ability to complete assigned tasks on timely basis Ability to work with little or no supervision

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