Customer Service Sales Associate
Resume:
William Rogers
Cordova, TN *****
ad17f7@r.postjobfree.com
Detail-oriented individual great at handling several projects at once. Trained in several computer programs.
Determined worker who excels at oral and written communication and secretarial work. Adapts quickly and
uses advanced problem-solving skills. Looking to bring a positive attitude and increased efficiency to an office
setting. Energetic worker with 12 years of inventory and customer service experience. Work Experience
Sales Associate
Dillard's - Memphis, TN
August 2017 to Present
Assess customer's needs and provide assistance and information about the product. Comply with inventory control procedures.
Cross sell products in other departments.
Ensure high levels of customer satisfaction by delivering excellent sales and service. Follow and make department sales goals on a monthly, quarterly and annual basis. Maintain in-stock supply and merchandise products on the sales floor. Process point of sale purchases and handle returns of merchandise. Remain knowledgeable of product line features.
Suggest ways to improve sales through new sales promotions. Welcome customers to the store and answer their questions. Sales improved 40% since beginning of 2019 Fiscal year. Store Suport - Memphis, TN
January 2017 to August 2017
Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for
their needs.
Developed and implemented tailored service plans to the needs of particular clients. Effectively communicated with other employees and upper management to ensure complete care of customers.
Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Greeted customers and offered them assistance where possible. Administrative Office Assistant
Imperial Toy INC - Southaven, MS
June 2015 to November 2015
Building spreadsheets that tracked daily/weekly/monthly inventory sales Communicating via email and phone with multiple employees to keep track of sales numbers. Working closely with upper management to insure they had correct data Store Manager
Claire's - Memphis, TN
January 2015 to June 2015
Attended workshops, seminars, and other training events to improve management qualities. Created monthly team building activities, such as role playing, to increase unity, productivity, and motivation in the sales team.
Developed plan to increase sales and saw a 55% weekly increase after 1 Month. Enforced company policies and procedures through implementing a three-strike system to promote professionalism.
Familiar with POS and systems email.
Hired and trained new employees, including selecting seasonal workers to hire on permanently. Also conducted performance reviews and handled employees with poor performance or attendance. Managed all departments with a total of 20 employees. Resolved conflict between customers, between employees, and between customers and employees. Responsible for inventory, pricing, merchandising, and displays. Trained staff in proper customer service, leading to a 85% drop in customer complaints and 40% reduction in returns.
Traveled to various stores in the area/state to train other managers. Visited a total of 6 stores. Worked all types of shifts and worked on holidays. Sales Manager / Event Coordinator
Bonne Terre Country Inn & Cafe
March 2012 to January 2015
MS
Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for
their needs.
Collaborated with Clients and Owners to plan, develop and implement Weddings, Anniversary Parties, Wedding Rehearsal/Dinners, Business Meetings and conferences. Collaborated with colleagues to discuss market information and strategies. Conducted market research to learn of current trends and to perform sales activities accordingly. Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
Contributed to the department's sales initiative, which enhanced the company's revenue by 40% over my first year.
Developed and implemented tailored service plans to the needs of particular clients. Effectively communicated with other employees and upper management to ensure complete care of customers.
Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
Employed knowledge of weddings and special events to make appropriate event recommendations for clients.
Evaluated the customers' needs and provided service options to meet their requirements. Facilitated the implementation of time management and employees by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating
time lines to ensure successful launch.
Followed up with customers ensuring their satisfaction with their purchases. Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Greeted customers and offered them assistance where possible. Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
Increased sales by 60 % through the development and implementation of strategic plans. Owner / Manager
Rogers Cleaning Services - Memphis, TN
July 2009 to March 2012
Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for
their needs.
Collaborated with clients to plan, develop and implement home cleaning's such as deep cleaning or a standard up keep cleaning.
Conducted market research to learn of current trends and to perform sales activities accordingly. Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
Contributed to the department's sales initiative, which enhanced the company's revenue by 100%.. Developed and implemented tailored service plans to the needs of particular clients. Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
Employed knowledge of chemicals and standards to make appropriate cleaning recommendations for clients.
Followed up with customers ensuring their satisfaction with their purchases. Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
Increased sales by 58 % through the development and implementation of strategic plans. Informed customers about current promotions and sales, encouraging them to take advantage. Assessed requests for project changes to consider their effects on budget, quality, deadline, and risk. Attended leadership seminars and led team-building workshops to increase unity and productivity. Conducted performance reviews for all staff and crew members. Developed accurate cost estimates to help clients create projects within their budgets. Hired and trained new employees and set wages.
Identified risks and implemented plans to lower them, resulting in a 100% decrease in work-related accidents and 80% reduction in insurance costs.
Maintained relationship with all clients to secure continuing business. Kept clients informed of every stage through written reports, meeting minutes, and other forms of communication.
Monitored employee performance to determine areas of success and improvement. Reviewed plans, draws, contracts, and other documents to ensure accuracy, clarity, and quality. Supervised a crew of 5 employees.
Education
Austin Peay State University - Clarksville, TN
January 2016 to December 2016
Art Education
University of Memphis - Memphis, TN
May 2008
Art Education
Northeast Mississippi Community College - Booneville, MS May 2006
High School Diploma
Corinth High School - Corinth, MS
May 2004
U.S. History Education
Memphis College of Art - Memphis, TN
Skills
• Competitive personality
• Ability to overcome objections
• Consultative sales
• Critical thinking skills
• Customer loyalty and retention
• Excellent communication skills
• Friendly, outgoing demeanor
• Influencing and negotiation
• Product knowledge
• Ability to close the sale.
• Budgeting
• Sales Management
• Event Planning
• Store Management Experience
• Pricing
• Merchandising
• Management
• Conflict Management
• Writing Skills
• Presentation Skills
• Administrative Experience
• Microsoft Office
• Fundraising
• Recruiting
• Leadership
• Supervising Experience
• Teaching
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