DOMINIC A. OSEI

P.O. Box CS **** Ghana • +233-********* • ad17eq@r.postjobfree.com

HUMAN RESOURCES EXECUTIVE

Highly experienced Intrapreneurial-minded HR Executive with consistent result in facilitating learning and growth through Improving Performance and turning around HR Units. Well-proven expertise accumulated over 19 years working in different roles, employers, sectors and geographical locations with circa 16,000 staff population. International awareness; adept at Stakeholder Relationship Management. Seasoned in leading all HR Functions with in-depth understanding of local and global Diversity & Inclusion landscape. Demonstrated expertise in communicating complex organisational changes to both front-line managers and senior executives. Proven ability to resolve bottom-line complex issues for leadership, peers, and subordinates, achieve effective processes and metrics, and maintain high level relationships. Personally dedicated in the delivery of exceptional customer experience. Core competencies:

Global Leadership • Change Management• Process Improvement• HR Transformation• Recruiting & Workforce Planning• Teambuilding • Labour Relations & Employee Engagement • Training & Coaching • Compensation & Benefits• HR Policies and Systems• Performance Management• Diversity & Inclusion • HRIS•Shared Services Professional exposure to International Business Operations [IBO]: United Kingdom, South Africa, Morocco, Dubai, Bahrain, Ghana, Sierra Leone, Nigeria, Senegal, Gambia, Cote D’Ivoire, Cameroon, Mali, Guinea, Niger, Burkina Faso, Angola, DRC, Ethiopia, Kenya, Uganda, Tanzania and Muaritius. PROFESSIONAL EXPERIENCE

Successors World Limited, Ghana [SWL Consulting] 07/2017- Present Human Resources Director

Directs all HR Operations for 500 outsourced staff complement and oversees HR activities in Nigeria, Sierra Leone and Gambia. As part of the EXCO team, leads the development and implementation of business HR Strategy. Facilitates learning & teambuilding for large institutions such as Bank of Ghana, Consolidated Bank, Universal Merchant Bank, OMA Group, Transglobal Logistics, Rossman Group, TAGG Group, Eiffage Civil Engineering International, Avnash Ghana Industries and most recently TotalEnergies SE etc.

Created the entire Human Resources Department and implemented organisational structures, training and recruiting, performance and feedback systems with HRIS

Implemented people and culture vision for both company and clients through key interventions around employee engagement, talent acquisition strategies, action plans and facilitated team cohesion

Achieved a zero [0] incidents and infections rate by managing compliance and safety [FY 20/21] in relation to Workplace emergencies and Crisis including the emergence of COVID-19 IFFCO, UAE [Foods Manufacturing] 05/2014- 06/2017

Regional Human Resources Head- Africa

Had 13,000 staff population across the group. Was Head of entire Africa HR Operations in Kenya, Ethiopia, Uganda, Madagascar, Mauritius, DR Congo, Angola, Ghana, Nigeria and Senegal. Undertook country level operational diagnostics with regards to recurrent people-related issues that directly or indirectly impact KPI delivery; developed and implemented effective, value-added business solutions. Led the HR transformation to support current market challenges. Formulated workplace policies, processes and ensured appropriate HR systems

Severally identified and implemented across-the-board process improvements through companywide EVP maturity analysis, D&I Assessments, in addition to managing positive procedural and cultural change in multiple countries.

Successfully delivered HR Transformation and Change Management specifically on Oracle HRIS SAP SuccessFactors projects, created positive energy and achieved operational quick-wins

Reduced the compensation noise by establishing market-based compensation structures and mobility policies for multiple locations for both expatriate and national staff

Conducted Due Diligence and Provided Integration Support for Mergers & Acquisitions of multiple country businesses.

United States Agency for International Development, Ghana [USAID] 05/2012- 05/2014 Regional Human Resources Specialist- West Africa Mission Managed Mission HR Operations for Ghana, Liberia, Cote D’Ivoire, Burkina Faso, Mali, Niger and Cameroon. Planned, implemented and directed policies and procedures relating to personnel administration of all USAID staff including USDH, USPSC, TCN and FSNs. Acted in advisory position for a full range of HR concerns ranging, from conditions of employment, labour regulations, performance evaluation and local compensation plans for country missions.

Provided formal on the job training and ensured effective onboarding which increased employee satisfaction levels from 45% to all high of 75%.

Reduced time-to-fill from 120 days to 40 days as well as closed backlog vacancies

Developed and organised mentoring schemes, designed mentoring handbooks and career clinics

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Group 4 Securicor Plc, South Africa [ Security & Protection] 06/2010- 12/2011 Regional Human Resources Director- West Africa

Directed the HR function for Nigeria, Ghana, Sierra Leone, Guinea Conakry, Morocco, Gambia and Senegal with a unionised staff population of 16,800 FTE. Led Strategic Workforce Plans for Country Teams with metrics to build project specific scenarios. Conducted Hay Job Evaluation and Grading across locations. Developed and implemented new HR Department for country offices as part of HR rebuild. Supervised Collective Bargaining Agreements [CBA] for all countries and facilitated peaceful Union negotiations. Implemented the G4S HR strategy in the subregion. Drove business success through the implementation of incentive and reward schemes for front- line commercial teams.

Implemented HR Standards and Key Performance Indicators used in monitoring and improving Operational performance. Had responsibility over the Emergency Response Plan

Designed and implemented learning initiatives for top management with blended tools such as IBM’s validated research instruments: LOQ, HPMQ & Sentio

Successfully integrated Diversity & Inclusion into all core management functions spanning strategy, Marketing, Communications, CSR, Leadership, Learning & Development and Recruitment

Led the Union Negotiation Process and Wage Openers. Mitigated company losses of close to $22 million within the first 6-months on the Newmont Gold Mining Project Site by eliminating industrial actions and stabilising the Labour Relations through effective negotiation. Zain Mobile Telecommunication, Ghana [now Airtel] 05/2008- 06/2010 Talent & Organisational Development Manager

Took the mobile operator from greenfield to full-scale operation. Hired engineers and diverse professionals which led to a staff strength of 500 FTE and got the new operation up and running in less than 6 months. Implemented standardized HR procedures, manuals and guidelines. Improved overall productivity and established roles and responsibilities that clearly defined tasks for employees. Led the investment in the talent review process year on year in both the identification and continuing development of high potential performing employees.

Led the Design and Implementation of the Virtual Training Institute;ZAIN Learning Academy

Implemented a leading-edge recruitment architecture that consistently delivered great candidate experience-Sniper Hire & SHL

Reduced time to fill to 30 days with reduction in print and agency spend by another 45%. Reputed as “head of the curve” resourcing expert

Provided annual succession plans for key and critical roles, promotions, replacements. Added development activities tailored to support varying career paths, capabilities and aspiration of the pipeline.

Zain Mobile Telecommunication, Sierra Leone [Now Airtel] 05/2006-05/2008 Country HR Manager

Led talent management strategy for attraction, identification, development, deployment and engagement of the best and brightest people in a post-civil war environment. Conducted labour market analyses. Ensured smooth payroll administration for 250 FTE. Increased employee engagement and delivered significant and substantial efficiencies across HR processes for the organisation.

Achieved high results from annual employee satisfaction survey and a reduction in compensation noise from 55% to 25%

Raised Employee Capability Index from 45% to 76% within 12 months using multiple development Approaches

Established KPI Performance Indicators and Job Descriptions for all positions within the Organisation

Decreased the voluntary labour turnover from 6% to 1.6% within 12 months with a corresponding increase in staff stability ratio.

Prior tenures included:

Ghana Nuts Limited, Ghana [FMCG Foods] 01/2002- 03/2006 HR Business Partner [Started as HRO] for 150 Staff Streamlined factory people operations, re-engineered admin service delivery with the London Office for rapid growth and geographic expansion. Developed various human capital policies, procedures and systems and employee handbook. Brief stint at the Central London Office, UK. Supported the ongoing communication and public relations for the business, with regards to CSR initiatives, in order to further reinforce the GNL brand. Oversaw the accurate preparation and presentation of local and expatriate salaries and monthly payroll. Responsible for monitoring exports and import activities across five countries (3 continents) CERTIFICATION

Chartered Member of the Chartered Institute of Personnel & Development [CIPD], United Kingdom EDUCATION

Doctoral Fellow in Leadership Development, National School of Leadership, INDIA Post Graduate Advance Leadership Studies, Institut Supérieur de Leadership, FRANCE Graduate Certificate, Project Management, The George Washington University, USA Master of Business Administration [MBA], SMC University, SWITZERLAND Graduate Certificate General Management, University of Witwatersrand, SOUTH AFRICA Higher National Diploma in Management, Ho Technical University, GHANA

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