Operations Manager General
Resume:
WILLIAM EDWARD SMITH
Chicago, Illinois 60655
EXPERTISE
Manager of Operations, Facilities Management, Building Services & Environmental Services, Grounds, Engineer
Excellent in relationship and team building. Skilled in strategic planning, decision-making & problem solving.
EXPERIENCE
O’HARE AIRPORT TRANSIT SYSTEM, INC. (OATS), Chicago, IL. April 2007 - January2015
Operations Manager
Inspect train stations that connect to Terminals 1, 2, and 3 and the Remote Parking Lot Station.
Alert private contractors of areas that are not up to the cleaning standards of the Airport Transit System, the areas of concern are: general floor conditions, windows, door glass, cleaning of stairs, high/low dusting of pipes, flat surfaces, signage, cleaning of escalators, interior and exterior elevators areas, men and women washrooms, water fountains, public phones, window ledges, entrance doors and gum removal.
List all information on inspection forms and review with contractors to make adjustments and correct cleaning problems.
RENAULT ROBINSON STAFFING, Chicago, IL 2005 - 2007
General Manager of Operations
Directed contractual staffing consisting of a minimum of 32 custodial and landscaping personnel. This included all custodial, landscaping and power washing services.
Supervised landscaping projects at O’Hare Airport, Custodial Services at the University of Chicago Hospitals, and Custodial Services at the Chicago Park District.
Implemented all contracts for various City and State projects.
UNIVERSITY OF ILLINOIS AT CHICAGO HOSPITAL, Chicago, IL 2000-2005
Superintendent of Grounds (2003-2005)
Managed a staff of 29 including three foremen and one general foreman. Directed all phases of grounds work for a 216-acre campus, 105 contemporary historic buildings.
Superintendent of Building and Environmental Services (2000-2003)
Supervised a crew that handled the maintenance and sanitation of an eight-floor, 750,000 sq. ft. hospital with 7,000 visitors daily.
Trash removal services, medical waste removal, and pest control.
Window washing.
General sanitation and floor care.
Key Accomplishments:
Developed new policies and procedures after assuming responsibility for hospital facilities from private management company.
Purchased $50,000 worth of new equipment to modernize hospital facilities and improve work quality.
Increased use of part-time employees to reduce overall staffing and overtime costs.
CITY OF CHICAGO, (COC) Chicago, IL 1993 - 2000
Director of Building Management, Department of General Services
Oversaw operational, maintenance, and custodial activities; led a comprehensive building and property management program for approximately 380 City-owned facilities and 85 libraries along with 97 custodians, three supervisors and three inspectors.
Developed and implemented uniform systems and work standards and conducted inspections.
Scheduled, conducted unannounced inspections to ensure compliance and adherence to standards.
Reviewed, revised and approved space allocation and specifications for maintenance contracts and equipment purchases, repairs, and replacement.
Recommended vendors to provide equipment and services.
Served as liaison to other City of Chicago departments.
Reviewed and approved personnel expenditure and activities such as overtime, rescheduling for vacations, absenteeism and special events.
Key Accomplishments:
Selected and purchased carpet extraction equipment and other types of custodial equipment.
Implemented staff training and safety procedures.
(COC) O’HARE INTERNATIONAL AIRPORT 1994 - 1996
General Manager, Grounds and Terminal Facilities
Directed a staff of 30 managers.
Planned, coordinated and directed the maintenance of City Airport Facilities, including airfields, structures, roadways and grounds.
Monitored and maintained preventive and corrective maintenance of facilities and equipment.
Ensured compliance with Federal and State Codes with minimal expenditure and within budget constraints.
Performed research and developed plans for securing needed services.
Inspected contract work of outside vendors.
Conducted staff training and safety inspections and drills.
Key Accomplishments:
Coordinated development of specifications and demonstrations of a complete new fleet of equipment, costing $550,000 for custodial staff.
Coordinated landscaping design and selection of a vendor for a $2 million landscaping contract.
Selected and monitored purchase of $140,000 worth of equipment for landscaping.
(COC) Sections, O’HARE INTERNATIONAL AIRPORT, Chicago, IL .1993 - 1994
General Manager, Operations Custodial/Window Washing/Labor
Directed a staff of 500 skilled trades people and operating engineers. Acted as liaison to Federal, State and Local Agencies, tenants, and concessionaires.
Planned, coordinated, organized and directed the daily operations of this department.
Reviewed and evaluated staff.
Developed the budget and budget tracking procedures.
Assessed and approved supply requisitions; prepared work related reports.
Applied systematic and scientific analysis, evaluations of problems within assigned units, identified and applied feasible practical solutions.
(COC) CHICAGO HOUSING AUTHORITY 1990 - 1993
Chief Facilities Engineer
Oversaw a staff of 60 operating engineers and 120 skilled trades people. Directed and monitored the day-to-day maintenance operations for high-rise buildings.
Orchestrated all maintenance operations, custodial and skilled trades activities at ABLA Development, the largest single housing project in the Authority’s system, approximately 90 acres of land and more than 3600 apartments.
Coordinated with trades associated with the planning and execution of major capital improvements.
Managed routine maintenance of major public housing developments; directly supervised non-routine maintenance projects required to safeguard tenants and physical plant.
Evaluated and monitored operating personnel stationed at each facility to ensure adherence to applicable OSHA and other public safety guidelines.
Carried out scheduled and unscheduled inspections of all machine rooms, elevator equipment rooms, heating plants, and other building infrastructure systems to ensure that all maintenance was conducted in a thorough and timely manner.
Developed preventive maintenance schedules, monitored compliance, and prepared specifications, technical studies and recommendations.
Orchestrated supervisory and resource coordination assistance to operating personnel in response to major equipment failures.
CITY OF CHICAGO, Chicago, IL 1988 - 1990
Director of Facilities Management
Supervised four managers and 250 skilled trades-people and operating engineers.
Planned, directed and monitored the day-to-day physical plant operations for 37 city-owned and operated facilities, including City Hall, and approximately 27 Health/Community Service Centers throughout Chicago.
Assessed capital improvement requirements for City facilities, developed specifications, and evaluated bids for supplies, equipment, and maintenance contracts.
Monitored and inspected construction and maintenance projects.
Harbor Master for Navy Pier for all site-seeing boats and ships.
Key Accomplishments:
Participated as a resource and advisor on the Mayor’s Office Energy Task Force, leading to the implementation of boiler down-sizing and lighting retrofits at the Central Office Building and increased cooling tower capacity at the Kraft Building and Irons Clinic.
THE HOSPITAL OF ENGLEWOOD, Chicago, IL. 1981 - 1988
Assistant Chief Executive Officer
Supervised a staff of 50 and administered an annual budget of approximately $1.98 million. Planned and directed buildings and grounds maintenance programs for a seven-building, 120-bed medical complex.
Directed physical and mechanical operations of hospital’s expansion and renovation projects.
Supervised all custodial activities for the hospital and grounds.
Interfaced with various health, safety, and governmental regulatory agencies.
Key Accomplishments:
Initiated formal quality control, energy, and risk-management programs.
CITY COLLEGES OF CHICAGO (CCC), Kennedy-King College, Chicago, IL. 1973 - 1981
Chief Engineer
Directed 24-hour operation of a multi-structure complex with 60 skilled trades, housekeeping and physical plan staff.
Orchestrated building plans under Admiral Maintenance Company for 850,000 square foot facility-the largest among CCC from final construction through completion and occupancy.
Wrote job descriptions for engineering and maintenance staff.
Identified needs and selected appropriate mechanical equipment.
Handled staff training and implementation of safety procedures.
Key Accomplishments:
Created and developed a year-round preventative maintenance program to supplement emergency and safety systems.
STROBECK AND REISS SCHOOL MANAGEMENT COMPANY, Chicago, IL. 1967-1973
Chief Engineer
Coordinated the development of the original building for Malcolm X College, from the design through the construction phase. Participated in development of the 550,000 square foot facility.
Wrote all job descriptions for engineering and maintenance staff.
Identified needs and selected appropriate mechanical equipment.
Conducted staff training and implementation of safety procedures.
Key Accomplishments:
Malcolm X College earned the “Housekeeping and Grounds Award” under my management.
EDUCATION
Certified Director of Housekeeping – MICHIGAN STATE UNIVERSITY 1969
Building Management – Certificate, MICHIGAN STATE UNIVERSITY 1969
Building Management – Diploma, WISCONSIN STATE UNIVERSITY 1968
Building Management – Diploma, NATIONAL COLLEGE OF EDUCATION 1966
Blueprints and Drafting – Diploma, CHICAGO TECHNICAL COLLEGE 1960
CERTIFICATIONS & LICENSES
Certified Licensed Chief Engineer, 1974
Certified Licensed Stationary Engineer, 1966
COMPUTER KNOWLEDGE
Computer literate – Microsoft Windows and Microsoft Word
HONORS
Interviewed in four-page spread in Cleaning Management Magazine (June 1994) for outstanding overall performance of staff at O’Hare International Airport.
AFFILIATIONS
National Executive Housekeeping Association of America
Chief Engineers Association
National Association of Power Engineers
References Will Be Provided Upon Request
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