SHANTI GOPPERT

De Forest, WI ***** 608-***-**** ad17dk@r.postjobfree.com

PROFESSIONAL SUMMARY

Office Administration and Management professional with medical, retail, and insurance industry background. Experienced and highly skilled at coordinating benefits and services for employees, processing and organizing records and creating marketing materials. Specializes at maintaining and monitoring supply and inventory. A self-starter who is passionate about using skills and abilities in helping both management and personnel to find the common ground for the best possible outcome. CORE QUALIFICATIONS Human resources Budgeting and scheduling Documentation and filing Supply and inventory Logistics and coordination Marketing communications Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. SKILLS

● Mac OS, Windows 10

● Applications: Microsoft Office, Kronos, RxIntel, Storenet

● Recruiting and interviewing

● Employee performance evaluations

● Phone Screening for New Hires

● Staff supervision

● Business administration

● Employee scheduling

● Sales growth

● Operations management

● Strategic planning

● Training

● Budgeting

WORK HISTORY

Business Operations Manager, 08/2021 - Current

Fleet Farm – Madson, WI

● The Operations Manager is responsible for providing leadership in the following key store operational areas: Store P&L, Front End Operations, Convenience Store / Gas Operations, Facilities, Scheduling / Labor Management, Pricing / Inventory Coordination, Reset/Project Coordination, Loss PreventionExpanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

● Teach, train, coach and mentor their team in order to develop consistent and best in class execution and customer Service.

● Oversee the development and execution of individual development plans for each of their direct and indirect reports.

● Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members.

● Responsible for monitoring store wage and expense control programs.

● In conjunction with the General Manager and HR & Training Manager identify wage and expense budget variances and take corrective action where necessary.

● Responsible for oversight of all cash management policies, procedures and practices.

● Responsible for the implementation, audit and administration of the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.

● Provide as needed guidance and oversight for Customer related issues.

● In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness and compliance.

Business Operations Manager, 09/2020 to 12/2020

GThankYou! – Madson, WI

● GThankYou!, Madison WI Database management (Filmmaker Pro) including updating information, set up of customers and transactions in the system; Customer Service, including incoming calls, answering questions and order taking; call volume during the off season is 10-20 orders per day and 50-100 orders during the busy season; Ability to learn various marketing tools and manage a variety of analytical tools; Marketing including posting to blogs and social media (LinkedIn, Twitter, Facebook.

● Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Business Operations Manager, 01/2018 to 05/2020

Capitol Square Dental – Madison, WI

● Clinical documentation and patient tracking Insurance documentation Running front of office Accounts receivables and bank deposits.

● Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.

● Reviewed company's strategic plans and developed departmental goals and standards to support vision.

● Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.

● Worked in tandem with owner to better understand business process and initiate improvements, helping company achieve goals.

● Worked in tandem with [Job title] to better understand business process and initiate improvements, helping company achieve goals.

● Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

● Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.

● Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Executive Assistant, 06/2016 to 10/2017

Klass Financial – Fitchburg, WI

● Financial documentation prep work for Advisors Tracking Advisor appointments, scheduling, updating client financial statements, investment/retirement plans Daily office needs, phones, supplies and all business-related support.

02/2016 to 05/2016

● Created marketing/documentation forms for taxes, proposals and audits; database maintenance; answered high volume customer calls.

● Legacy Advisors Network & Cetera, September 2015 – November 2015 Responsible for day-to-day operations of the office of the Asst.

● President and Vice President which included final review of legal documentation and production of seminar materials.

● Corre, Inc., November 2014 – July 2015 Contracted as office manager responsible for day-to-day operations of the full-service engineering firm which included marketing, human resources and secretarial duties.

11/2014 to 05/2016

Madison WI Otterbase, Inc

Office Manager, 09/2014 to 01/2016

Robert Half Financial – Madison, WI

● Responsible for high volume business operations Produced all marketing materials, proposal and appraisals Updated employee policies and procedures. Office Manager, 05/2013 to 10/2014

Lee & Associates – Madison, WI

● Acquired License as Certified Real Estate Salesperson Updated web listing and tracking of properties Prepared selling and leasing contracts Responsible for day-to-day operations of real estate office. Assistant Manager, 06/2005 to 05/2013

Walgreens – Verona, WI

● Increased sales in the Cosmetics Department by 146% and Photo Department by 450% Trained new employees in store operations Researched trends and compiled customer feedback for District and Regional offices Performed merchandise resets for seasonal and promotional changes Created weekly schedules for all employees Employee payroll Supported deployment of Kronos, RxIntel and Storenet inventory programs.

● Phone Screening for new hires.

● Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

● Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

● Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

● Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

● Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

● Reviewed sales and gross profit reports to determine options for increasing market growth.

● Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

● Processed payments for credit and debit cards and returned proper change for cash transactions.

● Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

● Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

● Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

● Reconciled daily sales transactions to balance and log day-to-day revenue.

● Approved regular payroll submissions for employees.

● Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

● Provided weekly work schedules to employees to accommodate business demands and vacation requests.

● Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

EDUCATION

Bachelor of Science: Communications, Merchandising and Psychology UNIVERSITY OF WISCONSIN - WHITEWATER, WI

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