KAREN LANE

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*** ***** * **** **, Youngsville, Louisiana, 70592, US + 337-***-**** ad17cx@r.postjobfree.com

Professional Summary

Associate with extensive customer service & sales experi

profile with target market.

Highly motivated Sales ence. Outgoing sales professional with track record of driving

increased sales, improving buying experience & elevating company

Skills

e Budgets

¢ Customer Service

« Cleaning Bathrooms

e Ceiling Fans

e Problem Resolution

Window Cleaning

Sorting & Laundry Washing

¢ Reporting & Documentation

e Communications

e Organizations

o Vacuuming

Guest Services

Inventory Control Procedures

Merchandising Expertise

Loss Prevention

Gash Registers Operations

Product Promotions

0 0 0 oO

Work History

Housekeeper / Maid - August, 2017 to September, 2017

Merry Maids - Youngsville, Lafayette Parish

¢ Organized supplies for use based on expected customer needs.

« Vacuumed floors & dusted furniture to maintain organized, professional appearance.

* Washed & polished glass windows & doors to keep entryways clean & professional.

* Removed finger marks & smudges from doors, frames, & glass partitions to enhance shine.

* Interacted positively with residents while cleaning apartments & common areas.

» Followed manufacturer instructions for using chemicals, & equipment to avoid burns, injuries & workplace accidents.

* Used cleaning chemicals, following proper guidelines.

Interacting pleasantly with clients & guest when performing daily duties.

Cleaning Manager - November, 2016 to July, 2017

Sibley Construction - Broussard, Louisiana

¢ Collaborated with staff to maximize customer satisfaction & stigmatize procedures. Followed safety, protocols & company processes &

procedures.

Reviewed & employee performance & advised improvement plan to achieve goal.

* Controlled full cycle household cleaning services, including business development & client relations.

« Assigned tasks for completion, inspected work, & resolved housekeeping complaints promptly.

« Supervised & supported housekeeping personnel to maximize quality of service & performance.

» Commanded controls over expenses & inventory for optimal budget tracking.

* Collaborated with front desk to respond promptly to guest requests & promote positive experience.

* Placed housekeeping staff on specific shifts & room blocks based on abilities & daily requirements.

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