Cheryl Macias

210-***-**** ad17cr@r.postjobfree.com

Team-oriented professional with 22 years of experience across client-facing roles. Key strengths include enthusiasm toward helping customers, a team-based mindset in retail environments, and an attitude for hard work and achieving company objectives.

Professional Experience

Medina Valley ISD Carterville, Texas

Bus Aide August 2022 – October 2022

● Assist in the safe bus transportation and care of over 30 students, while monitoring physical and behavioral needs, and ensuring adherence to educational plans and school initiatives

● Exercise good judgment with communication, diplomacy, and empathy when interacting with the bus driver, students, and family members, leading to a improvement in student engagement

● Support the needs of student medical conditions, as well as take appropriate action in response to emergency situations and help with lifting heavy baggage, reducing injuries by

● Communicate with senior managers any observed changes in the student behavior, medical, or physical condition.

● Ensure appropriateness of student discipline measures and procedures for carrying out safety and emergency procedures, reducing the risk of unplanned incidents. Northside ISD San Antonio, Texas

Bus Aide September 2021 – August 2022

● Maintained order, discipline, and safety of over students while in transit, and responded. appropriately in emergency situations

● Quickly learned the procedures and rules necessary for carrying out assigned duties and responsibilities, including district policies and procedures relative to student discipline.

● Established and maintained effective working relationships and rapport with students, parents, and staff.

Skills Development Sabbatical January 2019 – September 2021

● Raised children to be healthy and responsible. Supported parent through serious illness, providing at-

● Completed AWS certification through Udemy.

Goodwill Industries San Antonio, Texas

Grounds Maintenance May 2018 – January 2019

● Served as a primary point-of-contact for grounds maintenance, overseeing landscape projects by operating mowers, shredders, trimmers, blowers, and mulchers.

● Utilized modern power tools and hand tools to service grounds, spread mulch, trim plants, and plant trees, delivering on-time project completions through detailed action plans.

● Supported a team of [#] workers by monitoring work schedules, project progress, and resource allocation for [#] projects per week, helping to improve teamwork and customer satisfaction.

● Oversaw basic maintenance and operator care of equipment, ensuring 100% adherence to company policies regarding workflow, scheduling, performance, product requirements, and safety. QVC San Antonio, Texas

Customer Service Representative May 1994 – September 2017

● Delivered exceptional customer service with a consultative approach to over clients per day, helping to increase quarterly sales by over 100%.

● Managed a portfolio of administrative functions, including gathering product information, copying records, transferring client documents, creating files, and generating reports for managers.

● Communicated with customers via phone, answering over questions per day, while modeling excellence and coaching new associates on company products and services

● Resolved, on average, [#] inquiries a day and consistently hit performance benchmarks by using active listening and problem-solving skills

● Maintained accuracy rate on updating customer account files by focusing on logging case notes daily, reviewing notes weekly, and staying attentive to details.

● Performed inventory management by managing merchandise records, purchase orders, and shipping manifests, which reduced errors and customer complaints, Additional Experience

Fiesta Auto Group Parts Driver

Core Competencies

Customer Support, Retail Sales, Teamwork, Inventory Management, Loss Prevention, Safety Compliance, Collaboration, Communication, Project Coordination, Product Knowledge, Microsoft Office Education & Certifications

Bachelor of Arts in Business Administration, University of Incarnate Word