Loleta Parrish

College Park, GA *****

ad17bl@r.postjobfree.com

+1-470-***-****

People oriented individual with attention to detail and a positive attitude. Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Bobby Dodd Institute - Atlanta, GA

August 2023 to Present

Answering incoming calls and placing outbound calls to/from customers. Respond to customer inquiries, research required information using available resources. Identify and escalate priority issues, including complaints. Route calls to the appropriate resource. Process orders, forms, and applications. Protect all personal health information at all times.

Small Business Owner

GrinzOn10 - Atlanta, GA

July 2020 to Present

• Set up and operate the booth

• Driving to location of event

• Interact with guests and assist them using the photo booth Laborer

1-800-FLOWERS.COM, Inc. - Atlanta, GA

September 2022 to February 2023

Build gift orders for flowers and gourmet foods.

Fleet Driver

MLS - College Park, GA

February 2022 to September 2022

Pickup/Drop off vehicles at different locations.

Interviewer

MaritzCX - Dayton, OH

January 2019 to October 2020

Collect customer feedback.

Mail Service Clerk

Expiditors - Atlanta, GA

November 2018 to April 2019

Made certain employees followed legal rules and safety standards. Encouraged and motivated employees to meet production deadlines and goals. Kept careful and accurate books.

Overnight Stocker Associate

Walmart - College Park, GA

May 2017 to September 2018

Loading and unloading shipments, organizing backroom spaces, constructing displays, and stocking shelves.

Security Console Operator

Allied Universal - Charlotte, NC

June 2016 to October 2016

Prepared reports of data statistics and other information and relay to the proper place. Organized data into filed and departments for easy access and organization. Answer calls and direct customers and visitors to the correct location within the facility. Managed a multi-line telephone switchboard with both live and automated answering services. Communicate with supervisors regarding problems or needs. Driver

Uber Partner Drivers - Atlanta, GA

June 2015 to May 2016

Used personal car to transport riders who place orders through the Uber app. Production Line Leader/Machine Operator

Country Home Bakers - Atlanta, GA

December 2010 to May 2015

Pull damaged or faulty items from the production line. Ensure that any equipment or tool malfunction is immediately reported. Ensure proper labeling of finished items and ensure that they are packaged properly. Advocate safety practices to the rest of the production staff. Front Desk Agent

Super 8 Hotel - Atlanta, GA

January 2000 to October 2000

• Welcome guests, check them in, distribute room keys and explain the hotel’s amnesties

• Take payment from customers

• Manage online, phone and in-person room reservations

• Respond to guests’ issues and complaints in a friendly, timely manner

• Explain local amenities and attractions to guests Education

Bachelor’s in Business Administration

Strayer University-Georgia - Morrow, GA

February 2020 to Present

Diploma in Business

Park View High School - South Hill, VA

September 1994 to June 1998

Skills

• Customer Service (10+ years)

• Shipping Receiving

• Mail Sorting

• Sorting

• Mail Clerk

• Customer Service

• Microsoft Office

• Microsoft Outlook

• Typing

• Training

• Front Desk

• Research

• Interviewing

• English

• Time management

• Commercial driving

• Computer skills

Certifications and Licenses

driver's license

Groups

National Honors Society

September 2020 to Present

Academic Excellence

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