MELISSA HAMMOND

Bristol, PA ***** C: 215-***-**** ad17av@r.postjobfree.com

SUMMARY

Meticulous and skilled in handling multiple cleaning and repair projects simultaneously. Efficiently cleans, sanitizes, dusts and vacuums rooms and halls, restrooms, offices and other work areas. Possesses familiarity with vacuums, floor polisher and associated cleaning products.

Dependable and hardworking individual skilled in keeping interior and exterior spaces clean and well-maintained. Knowledgeable about sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and all other types of routine and deep cleaning. Seeking new position with room for advancement and chance to contribute to team success.

Detail-oriented individual skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.

Organized head custodian offering 16 years of experience performing custodial duties. Self-motivated, reliable and trustworthy with eye for detail and knowledge of machines used for heavy cleaning.

SKILLS

EXPERIENCE

05/2022-04/2022

Quality Control Inspector at NUULY - Bristol Pa

Inspected clothing for damages

Sent damaged goods to their respective areas

Kept a high UPH while working.

05/2004-04/2021

Head Custodian Bensalem Township School District Bensalem, PA

Maintained building interiors with routine deep cleaning of high-traffic areas.

Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on a daily basis.

Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.

Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.

Adhered to safety processes for manual and electric cleaning equipment to minimize risk.

Used industrial cleaning equipment to quickly complete custodial tasks.

Notified management of structural issues and major repairs.

Moved heavy furniture, equipment and supplies with hand trucks.

Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.

Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.

Operated carpet extractors and floor buffers while adhering to all corporate safety measures.

Supported special events by setting up, arranging and removing decorations, furniture and supplies.

Assessed functionality of cleaning equipment and performed repairs when needed.

Identified major repair and maintenance needs and notified management of concerns.

Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.

Oversaw other employees and substitute custodians. Performed work evaluations.

06/1997 to 08/2005

Weapons Specialist Pennsylvania Army national guard Philadelphia, PA

Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.

Led diverse training simulations to prepare teams for combat and emergency situations.

Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.

Instructed personnel on ways to reduce environmental hazards and proper use of PPE.

Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Improved operations by working with team members and customers to find workable solutions.

Improved customer satisfaction by finding creative solutions to problems.

Created agendas and communication materials for team meetings.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

01/2001 to 05/2004

Answering Service Operator Answercomm Bensalem, PA

Fielded incoming calls, answered questions, and transferred calls internally.

Researched and quickly resolved customer issues.

Maintained excellent customer satisfaction through polite, calm demeanor.

Completed connections between callers, departments and professionals.

Operated telephone switchboard of 12 employees and routed calls to the correct destination.

Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.

Developed strong professional relationships with employees and clients through effective customer service skills.

Entered personal information and updated client records following telephone interactions.

Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Paged employees over the PA system to ensure prompt connection with callers.

Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.

Answered incoming calls politely to direct callers to requested personnel or departments.

EDUCATION AND TRAINING

Liberal Arts And General StudiesCommunity College of Philadelphia Philadelphia, PA

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