DOROTHY Q. MARTIN

(C) 936-***-**** ad179l@r.postjobfree.com

Professional Summary

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.

Skills

Employee Orientation

Training and Onboarding

Candidate Sourcing

Applicant Qualification

Hiring Requirements

Talent Acquisition

Background Checks

Industry-Specific HR Regulations

Behavioral Interviewing

Networking and Partnership Development

Work History

National Senior Recruiter 10/2015 to 05/2022

SeniorBridge – Louisville, KY

Conduct virtual or local job fairs

Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments

Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs

Emphasized job benefits and perks to applicants to improve organization's attractiveness

Operated and maintained applicant tracking and candidate management systems

Administer pre-employment test

Coordinate and perform onboarding process with applicants

Coordinate and perform all training with applicants

Meet with Directors on hiring needs for their office

Maintain Human Resources files, including employee time sheets and record of PTO days and usage

Ensure personnel records are compliant according to state guidelines

Perform 90 day and yearly evaluations

Manage personnel issues

Conduct exit interviews

Assign all new employees to open positions

Review schedules daily to ensure all open shifts have been assigned

Review and approve payroll

Rotate on-call for family or staff issues

Coordinate and perform quarterly educational in-services

Advertised job opportunities on social media platforms and job boards

Maintained filing system of current, prospective and future positions

Office Manager 12/2013 to 06/2014

STAT Home Health and Hospice – Houston, TX

Data entry of OASIS Assessments, Physician Orders, Plans of Care (485) and any other pertinent data

Organize office flow: order supplies, manage equipment

Orienting and supervising all non-clinical staff; orienting all other staff

Maintain Human Resources files, including employee time sheets and record of PTO days and usage

Daily MCR and Private Insurance billing and verification, keep accurate records of all patient charges and all patient records from admission to discharge

Tracking of hospitalized patients by calling hospitals; relating progress to all clinical staff

Maintains and updates all Medicare and Medicaid manuals as necessary

Participate in in-service training

Intake coordination and coverage for multiple locations

Face to Face tracking and verification for multiple locations

Planning, directing and controlling billing and office support functions for multiple locations

Patient scheduling: printing, reviewing and faxing all orders, ensuring scheduled accordingly, and received back in timely manner

Maintained computer and physical filing systems

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving

Managed office operations while scheduling appointments for department managers.

Coached new hires on company processes while managing employees to achieve maximum production

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives

Coordinated special projects and managed schedules

Evaluated employee records and productivity to complete employee evaluations

Business Office Manager 05/2012 to 12/2013

Amedisys Home Health – Bellaire, TX

Intake coordination and coverage

Face to Face tracking and verification

Planning, directing and controlled billing and office support functions

Supervise and provide direction to non-clinical administrative staff to ensure quality and continuity of services

Ensure continuous coverage in all administrative areas through appropriate staffing assignments and workload distribution

Ensure appropriate orientation for all new staff

Properly screen, interview, and make appropriate hiring decisions for non-clinical administrative staff

Perform non-clinical staff performance appraisals/competency review

Ensure accurate and timely payroll and billing processes

Review payroll sheets and reimbursement requests to ensure integrity of information before submitting to corporate payroll department by verifying agent logs with payroll sheets

Initiate new hire paperwork, personnel status/salary change forms, benefits related materials and process per agency policies and procedures

Maintain personnel records in accordance with agency policies and procedures

Assess, analyze, and monitor administrative branch systems and procedures

Makes recommendations for improved systems and procedures and increased efficiency of operations

Develop cooperation and collaborative work efforts that generally benefit all involved parties

Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

Assisted in organizing and overseeing assignments to drive operational excellence

Patient Care Secretary 07/2011 to 05/2012

Lighthouse Hospice – Tomball, TX

Input patient visit data into billing system

Process payroll / mileage activity log validating patient visits

Maintain tracking system for Physician Orders

Maintain all current and discharge patient charts

Pre-cert all patients prior to admission; coordinate all admissions

Prepare all necessary patient records for IDT

Ensure Face to Face's are completed within appropriate time frame

Manage and review Clinicians schedules weekly

Ensure all personnel are following rules and regulations outlined in Company Policy and Procedures Manual

Answered telephone calls to offer office information, answer questions and direct calls to staff.

Received, recorded and addressed incoming and outgoing communication via telephone and email

Business Office Specialist 11/2009 to 07/2011

Amedisys Home Health – Bellaire, TX

Intake coordination

Input patient visit data into billing system

Process payroll / mileage activity log validating patient visits

Input patient data into OASIS system and transmit data timely

Input / generate 485/486 Plan of Care / Medical Update on patients

Maintain tracking system for Physician Orders

Maintain all current and discharge patient charts

Pre-cert all patients prior to admission

Collect, compile, and report data to appropriate committees

Performance Improvement, Infection Control, Safety, etc.

Office Manager 08/2007 to 08/2008

Evercare Hospice and Palliative Care – Houston, TX

Billing management - oversight and ownership of all revenue generated

Ensure compliance of state specific policies and procedures

Accounts Payables and Accounts Receivables

Review all paperwork prior to processing ensuring accuracy for all departments

Human Resource management

Facilities management; licensure management for physicians and care center

Business Site Liaison for the segment

Inventory management: equipment management, office and patient supplies

Maintained computer and physical filing systems

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel

Clinical Operations Administrator 09/1998 to 08/2007

Healix Infusion Therapy, Inc – Sugar Land, TX

Clinical and operational liaison between Staff, Physicians, and Managers

Payroll management and training for 300+ staff

Human Resource Coordination - coordination of Operational Training of new employees

Financial distribution to all clients and key personnel

Patient Satisfaction Survey reporting

Client Billing

Coordination of on-line Client Financial Reporting Portal and distribution of information to clients

Maintain system for Check Requests and Purchase Orders

Coordination of new site locations

Review and approve account payables

Maintain and approve all petty cash expenses

Financial distribution to all clients and key personnel

Maintain and update monthly Patient Satisfaction Survey Reports

Administrative support to multiple department leaders

Arrange extensive travel and prepare detailed itineraries

Create multiple tracking reports for department leaders

Arrange orientation schedules for new employees

Coordination of staff meetings and presentations

Coordination and support for all new site locations

Distribution of weekly literature updates to all site locations

Update weekly budgeted expense reports, financial report

Administrative Assistant 02/1995 to 09/1998

Apria Healthcare, Inc

Administrative support to the Region Vice President of Operations

Arrange extensive travel and prepare detailed itineraries

Create multiple tracking reports for Region Management Staff

Regional payroll coordination (approximately 400 employees/28 locations)

Region correspondence to Branches

Monthly Profit and Loss reports to Region Staff and Branch Managers

Education

Associate of Science: Healthcare Administration 05/1990

North Harris County Community College - Houston, TX

Affiliations

Administrative manager of various healthcare offices with more than twenty years managing daily operations and supervision of staff to ensure efficiency, cost saving practices, compliance affecting both operations and clinical. Key Attributes: Communication Skills, Multi-Tasking Prioritizing; Time Management Organization Customer Management; Conflict Resolution

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