Customer Service Administrative Assistant

JOI G SEBASTIANI

Kissimmee, FL *****

689-***-**** ***************@*****.***

ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE SPECIALIST PROFILE

A dedicated, results-driven, and solutions-oriented professional with over ten (10) years’ experience and a proven record of success in assuming increasing levels of responsibility within all facets of customer service/support, sales/new business development, and relationship/account management. Consistently recognized ability to increase revenues through expertise in product knowledge, brand promotion, and unparalleled service delivery. Successfully and efficiently, resolve issues. Recognized capacity to work autonomously as well as collaboratively and interact effectively with all levels of support staff and management.

CORE STRENGTHS

Adhere to administrative procedures

Initiative and self-motivation

Facilitator for new and existing employees

Superior interpersonal, organizational skills

Outstanding communication skills

Excellent customer service skills

Professional appearance

Positive and Friendly

Team player

Self-motivated

Territory management

Proficient with Microsoft Office suite

Goal-oriented

Great performance Under Pressure

Effective work ethic skills

Critical thinking and attention to detail

Demonstrate troubleshooting, and

problem-solving skills

Exceptional written, oral, and technical

aptitude

RELEVANT PROFESSIONAL EXPERIENCE

Customer Service Representative

● Processed orders and coordinated delivery schedules to meet customer needs.

● Provided excellent customer services and prompt response time for orders placed.

● Multi-task up to 10 orders and serve customers in a timely manner. Hostess

● Greeted guests, assigned tables, managed team workflow and significant guest queues during busy hours.

● Scheduled reservations and meticulously managed large customer crowds.

● Coordinated with staff members to ensure the availability of best service towards guests.

● Demonstrated knowledge of daily specials.

● Assisted in the closing and cleaning duties in relation to the shift. 1

Customer Service Associate

● Monitored phone, fax, and electronic database systems for incoming customer inquiries and responded in a timely manner via telephone, email, or in writing.

● Created several spreadsheets in order to accurately track the progress and contact made with clients.

● Updated tracking system with current information for each client.

● Performed daily outreach calls to clients to verify information, received updates on the recovery process, and to offer or give any assistance needed. Call Center Representative

● Made 100 + outbound calls daily.

● Made outbound calls to follow up on potential leads for sales team.

● Operated information and telecommunication programs. Regional Manager

● Managed Conventional and LIHTC Communities working independently with multiple ownerships and asset managers to achieve best performance.

● Portfolio of several communities.

● Development and Management of Community Managers and teams

● Development and presentation of related company topics at Leadership meetings

● Team Leader of Due Diligence for properties on the market

● Managed property renovation and value ads.

● Created annual capital/operating budgets.

● Reported weekly, monthly, quarterly and annual performance results to ownership.

● Developed and maintained important vendor relationships.

● Reported on property capital projects and budget recommendations.

● Build strong relationships with ownership/asset managers.

● Created annual capital/operating budgets.

● Development and presentation of related company topics at Leadership meetings. WORK HISTORY

Customer Service Representative

Culvers 07/2022 - 11/2023

Customer Service Representative

Chick-Fil-A 08/2021 - 06/2022

Customer Service Representative

Gambino’s Pizza, Marion, 08/2019 - 10/2019

Hostess

Butcher Block Beer and Garden Grill, West Palm Beach, FL 02/2018 - 08/2018 2

Customer Service Associate

R & B Moving Company, West Palm Beach, FL 06/2018 - 08/2018 Call Center Representative

IT Solutions Technology, West Palm Beach, FL 02/2018 - 06/2018 Regional Manager

Timberland Partners, Bloomington, MN

08/2015 - 09/2016

Regional Manager

Pinnacle Property Management, Orlando, FL 03/2013 - 04/2015 Regional Manager

Concord Management, Ltd., Maitland, FL 09/1994 - 03/2013 EDUCATION

Kansas State University, Manhattan, KS - 2 Years of College – General Business ACCOMPLISHMENTS

Awarded Top Regional Manager - Concord Management

3

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