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Customer Service Manager

Location:
New Orleans, LA
Posted:
December 26, 2023

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Resume:

Holly Bryant

New Orleans, LA, *****, US

+* ***-,320-6814

ad1799@r.postjobfree.com

Work Experience

**/**/**** - **/**/2021

TaylorMade, Housekeeper manager

Polish silver accessories and metalwork, such as fixtures and

fittings.

Purchase or order groceries and household supplies to keep

kitchens stocked and record expenditures.

Deliver television sets, ironing boards, baby cribs, and

rollaway beds to guests' rooms.

Wash dishes and clean kitchens, cooking utensils, and

silverware.

Sweep, scrub, wax, or polish floors, using brooms, mops, or

powered scrubbing and waxing machines.

Replenish supplies, such as drinking glasses, linens, writing

supplies, and bathroom items.

Hang draperies and dust window blinds.

Keep storage areas and carts well-stocked, clean, and tidy.

Remove debris from driveways, garages, and swimming pool

areas.

Move and arrange furniture and turn mattresses.

Prepare rooms for meetings and arrange decorations, media

equipment, and furniture for social or business functions.

Assign duties to other staff and give instructions regarding

work methods and routines.

Clean rooms, hallways, lobbies, lounges, restrooms, corridors,

elevators, stairways, locker rooms, and other work areas so

that health standards are met.

Observe precautions required to protect hotel and guest

property and report damage, theft, and found articles to

supervisors.

Clean rugs, carpets, upholstered furniture, and draperies,

using vacuum cleaners and shampooers.

Dust and polish furniture and equipment.

Sort, count, and mark clean linens and store them in linen

closets.

Disinfect equipment and supplies, using germicides or steam-

operated sterilizers.

Wash windows, walls, ceilings, and woodwork, waxing and

polishing as necessary.

01/01/2006 - 02/01/2019

Truck company, Customer service manager

Research, compile, and prepare reports, manuals,

correspondence, or other information required by

management or governmental agencies.

Maintain records pertaining to inventory, personnel, orders,

supplies, or machine maintenance.

Interpret and communicate work procedures and company

policies to staff.

Analyze financial activities of establishments or departments

and provide input into budget planning and preparation

processes.

Provide employees with guidance in handling difficult or

complex problems or in resolving escalated complaints or

disputes.

Resolve customer complaints or answer customers' questions

regarding policies and procedures.

Prepare and issue work schedules, deadlines, and duty

assignments for office or administrative staff.

Supervise the work of office, administrative, or customer

service employees to ensure adherence to quality standards,

deadlines, and proper procedures, correcting errors or

problems.

Keep informed of provisions of labor-management agreements

and their effects on departmental operations.

Develop work schedules according to budgets and workloads.

Recruit, interview, and select employees.

Make recommendations to management concerning such

issues as staffing decisions or procedural changes.

Review records or reports pertaining to activities such as

production, payroll, or shipping to verify details, monitor work

activities, or evaluate performance.

Coordinate or perform activities associated with shipping,

receiving, distribution, or transportation.

Arrange for necessary maintenance or repair work.

Discuss job performance problems with employees to identify

causes and issues and to work on resolving problems.

Plan for or coordinate office services, such as equipment or

supply acquisition or organization, disposal of assets,

relocation, parking, maintenance, or security services.

Coordinate activities with other supervisory personnel or with

other work units or departments.

Train or instruct employees in job duties or company policies

or arrange for training to be provided.

Monitor inventory levels and requisition or purchase supplies

as needed.

Education

2002

Patapsco High & Center for Arts, High School in General

Studies



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