MICHAEL HAVAIEN

District Manager

Fort Lee, New Jersey, United States

+1-201-***-****

ad178q@r.postjobfree.com

SUMMARY

* *****' experience in Management with an emphasis on Operations, Business Strategy, Business Development, Sales, Sales Training, Strategic Planning, Event Coordination, and Talent acquisition/retention. Energetic and enthusiastic self- starter with the ability to work autonomously or within a group setting. Encouraging manager and analytical problem- solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

WORK EXPERIENCE

September 2020-July 2023

District Manager

UFC Gym

Brooklyn, New York, United States

*Managed sales team with daily focus on sales training, prospecting, lead outreach, and driving KPIs

*Oversaw daily operations of three 50,000-square-foot facilities with focus on customer service, member retention, and member experience

*Oversaw payroll, and employee scheduling and verified employee compliance with company policies and procedures

*Handled employee disciplinary procedures and conducted employee performance assessments

*Developed and implemented marketing strategies for social media engagement; outdoor boot camps, community events, fundraisers, and celebrity in-store meet and greets (with professional UFC fighters)

*Conceptualized, developed, and launched HIIT training programs, boxing self-defense training classes, and children's self-defense MMA program

*Supervised 3 locations to enforce high-quality standards of operation

*Modeled best practices for sales and customer service

*Met deadlines by proactively managing individual and team tasks and streamlining processes

*Optimized in-store merchandising and monitored inventory availability to increase sales

*Developed sales strategy based on research of consumer buying trends and market conditions

*Modeled strong negotiation skills to help team members close tough deals with lucrative clients

*Evaluated costs against expected market price points and set structures to achieve profit targets

*Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement

August 2018-August 2020

President of Operations

Fitlyfgym

Union City, New Jersey, United States

*Trained, mentored, and managed high-performing staff of 15 employees; while establishing and enforcing exceptional quality standards

*Trained team members in membership sales, customer service, customer retention, marketing, and corporate community outreach

*Managed internal human resources activities (e.g., onboarding, payroll management, employee scheduling, and employee performance evaluation)

*Executed and assessed key business development opportunities through community event coordination initiatives

*Developed and implemented marketing strategies that resulted in 35% revenue growth over two years

*Conceptualized, launched, and assessed Boot-camps and Personal training programs through KPIs and quantitative metrics

*Hired and managed employees to maximize productivity while training staff on best practices and protocols.

*Drove short-term and advanced promotional initiatives and planning processes.

*Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.

*Established clear and competitive goals, growth roadmaps, and strategic business plans. June 2016-July 2018

Program Director

King's Court Health and Sports Club

Lyndhurst, New Jersey, United States

*Developed and implemented business process model for t athletics department that resulted in 75% annual increase

*Grossed $200,000 in total revenue in first year of department development

*Responsible for planning, developing, and execu4ng community outreach and education initiatives for after-school, summer-youth, and adult sports programs

*Mediated 3-year contracts with The NY Giants and The NY Red Bulls for player development camps

*Implemented sports leagues: Flag Football, Basketball, Soccer, Volleyball, and Dodge-ball, and increased overall club membership by 55%

*Tracked department's annual and quarterly sales metrics using quantitative measures

*Slashed department expenses by 20% during recurring annual, semi-annual, and quarterly assessment periods

*Coordinated schedules and timelines for events

*Provided ongoing direction and leadership for program operations.

*Developed and implemented program evaluation systems to assess program impact.

*Developed proposals and operational plans within assigned areas.

*Monitored programming trends to keep content relevant and up-to-date. February 2013-June 2016

District Manager

New York Sports Club

Mahwah, New Jersey, United States

*Responsible for identifying market trends and creating sales strategy to meet monthly goals

*Recognized for consistently leading our District and Region in sales, retention, and New Member Units

*Received awards of acknowledgment for leading company in membership sales and customer membership retention

*Trained, mentored, and managed high-performing sales team of 20-25 staff members; established and enforced excellent quality standards, fostered sense of team collaboration, and led by example, exhibiting commitment to excellence

*Managed internal HR activities (e.g., onboarding, payroll management, employee scheduling, and employee performance evaluation)Executed and assessed key business development through KPI and daily quantitative metrics

*Completed and reported daily/monthly/quarterly and annual expense reports

*Established tiered bonus structures and incentive-based performance goals to drive monthly quotas

*Oversaw open house and B2B partnerships to drive corporate relationship-building

*Developed and implemented strategies to increase sales and profitability

*Implemented operational strategies and effectively built customer and employee loyalty

*Formulated policies and procedures to streamline operations

*Collaborated with cross-functional teams to develop innovative solutions

*Provided thoughtful guidance to personnel in navigating and resolving snags in productivity

*Interacted well with customers to build connections and nurture relationships

*Reported issues to higher management with great detail

*Mitigated business risks by working closely with staff members and assessing performance February 2009-January 2013

President/Events Coordinator

Global Boxing Promotions

North Bergen, New Jersey, United States

*Cultivated, fostered, and maintained relationships with Television and Media Networks (ESPN, HBO, MSG, SHOWTIME)

*Responsible for project management and project development strategy for all professional boxing events

*Responsible for interpretation of regulations, state laws of venue, and venue logistics for NJ and NY State Athlete Commission

*Developed promo4onal and marketing strategies for all professional boxing events

*Managed boxer's intellectual property, promotional and network contracts, and public media appearances

*Directed and executed event coordination and event marketing for upcoming media press conferences, event promotions, charity appearances, community outreach, and public relations releases

*Served as liaison and brokered contracts with sporting venues (e.g., Barclays Center, Aviator Center, MSG (Madison Square Garden), Cesar's Palace, and Prudential Center February 2005-December 2008

IT Accountant

UBS Financial Services

Weehawken, New Jersey, United States

*Analyzed financial data to help implement strategic planning and disbursement for all major financial accounts; including, commercial banking, investment banking, investment management, and wealth management

*Assisted with IT department's annual statutory and internal audits

*Responsible for preparing and delivering high-level, complex reports; including, IT expense reports, contract job requisitions, contract hires expense reports, risk analysis, Quarterly/Annual Quality Audits, Compliance and departmental analysis

*In charge of processing open job requisitions, candidate legal documentation screenings, and candidate new hire qualification

*Conducted client arbitration and dispute settlements with existing vendors

*Handled day-to-day accounting processes to drive financial accuracy

*Gathered financial information, prepared documents, and closed books

*Used advanced software to prepare documents, reports, and presentations

*Reconciled accounts and reviewed expense data, net worth, and assets

*Reviewed business operations and obligations to help organization function at acceptable level

*Partnered with auditors to track errors and add contributions to maintain accuracy EDUCATION

-2023

Associate of Arts

NYU

New York, New York, United States

06/2023Associate of Arts: Film And Video Production NYU TISCH - New York, NY

GPA: 3.3/4.0

*Received The Film Essentials Scholarship

*Continuing education in Film / Cinema Studies

• Film And Video Production

-1995

Bachelor of Arts

HAMPTON UNIVERSITY

Hampton, Virginia, United States

05/1995Bachelor of Arts (BA): Communications/ Journalism HAMPTON UNIVERSITY - Hampton, VA

GPA: 3.4/4.0

*Completed professional development in Communications, Journalism, and Cinema Studies

• Communications/ Journalism

SKILLS

Business Development Managed Sales Prospecting Sales Team Sales Training Best Practices Contracts Liaison Metrics Product Management Public Relations Budgeting Business Operations Business Plans Operations Employee Performance Disciplinary Procedures Employee Engagement Onboarding Community Outreach HR Human Resources Payroll Marketing Video Production Market Trends Merchandising B2B Mentoring Training Programs Inventory Logistics Scheduling Buying Customer Service Oriented Customer Service Accounts Payable Customer Relations Commercial Banking Investment Banking Budget Management Cost Estimating Financial Services Settlements Disbursement Strategic Planning Risk Analysis Proposals Detail Oriented Excellent Communication Skills Problem-Solving Self Motivated Self-Starter Accounting Retail Sales Audit Audits Internal Audits Accountant Wealth Management Intellectual Property Legal Documentation Project Development Project Management Team Building Recruitment Talent Acquisition MS Office Microsoft Teams Zoom Excel MS Excel Microsoft Office Microsoft Outlook MS Outlook Microsoft Word MS Word HONORS & AWARDS

Outstanding Leadership

Recognized for consistently leading our District and Region in sales, retention, and New Member Units Received awards of acknowledgment for leading company in membership sales and customer membership retention Received The Film Essentials Scholarship

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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