Data Entry Customer Service
Resume:
Bethany Colson
Aurora, Co. *****
Skills:
● Data Entry
● Customer Service
● Restaurant Manager
● Elderly Care
● Appointment setting
● Dispatching
● Payment Processing
● Order Fulfillment
● Salesforce
● Pivot tables
● Marketing
● E-Commerce Tracking and ATS Tracking
● Microsoft & other systems
● Billing & Sales
● Insurance & Claims
Professional Experience -
Aston Carter – Data Entry / Order Fulfillment / Customer Support - February 2019 – December 2023
• Received incoming calls
• Answered questions about dental insurance benefits
• Assisted patients with benefits enrollment
• Placed orders for customers
• Processed refunds
• Opened claims on behalf of the customers with various package carriers • Data entry
• Order tracking
• Salesforce
• Microsoft
• Billing
• Marketing
Uplight - Seasonal Data Entry Clerk / Customer Support - September 2019 to January 2019
● Tier 3 Escalations
● Authorized Refunds
● Represented multiple Utility Companies Across the U.S.
● Placed orders for energy devices as well as energy service
● Salesforce
● Marketing
● MS Office
● Order tracking
Customer Service Representative/ Data Entry - 24/7 Intouch- NY Times- Aurora, Co 80016 January 2017 to August 2019
● Incoming and Outgoing calls
● Billing and Sales
● Troubleshooting
● Building Rapport with Customer
● Entering data into companies records
● Marketing
● Order tracking
CJ Restoration Aurora, CO 80022 November 2014 to December 2016 Appointment Setting
● Received Incoming and Outgoing calls
● Setting appointments between clients, potential clients and the company.
● Maintained professionalism with a friendly attitude. UPS Logistics – Commerce City, Co 80022 January 2011 to October 2014 Customer Support
● Received Incoming calls
● Dispatching
● Maintaining paperwork
Powerforce of Colorado - Denver,Co.80224 December 2008 to January 2011
● Dispatching
● Received Incoming Calls
● Making Outgoing calls
● Maintaining a Professional Attitude
Burger King Inc-Denver, CO November 2005 to December 2008 Store manager
● Customer Service
● Counting Safe
● Maintaining Food Safety
● Received Shipments
● Managing Employees
Experience with:
● Windows and various Microsoft programs.
Education:
Tomlinson Tech High School - Aurora, CO March 1998 to April 2001 Certifications/Licenses
● CDL Class a Holder-December 2017 to March 2022
● Safe Serve Manager Certificate
Summary of Qualification
● Effective at phone and interpersonal communication skills ● Successful record of positive integration training and team support ● Excellent time management skills
Contact this candidate