Highly-motivated employee with

desire to take on new challenges.

Strong worth ethic, adaptability

and exceptional interpersonal

skills. Adept at working

effectively unsupervised and

quickly mastering new skills.

Hardworking and reliable

employee with customer service,

multitasking and time

management abilities. Devoted to

giving every customer a positive

and memorable experience.

Loan Processing Coordination

Financial History Analysis

Loan File Review

Creditworthiness Review and

Determination

Problem-Solving

Verbal and Written

Communication

Documentation and

Recordkeeping

10-Key Typing

Decision Making

Microsoft Excel

Financial Accounting

Longbridge Financial

Reverse Mortgage Loan Processor Mahwah, NJ

04/2021 to 03/2023

Submitted detailed loan packages to underwriting

department to facilitate approval or denial

processes.

Determined loan eligibility by conducting income

analysis, credit checks and repayment ability

reviews.

Gathered property appraisals, surveys and tax

records to update mortgage loan files.

Assessed financial means and desires of each client in order to set up appropriate mortgage packages.

Managed loan application pipeline by completing

and submitting reports within allotted turn-around times.

Obtained and verified clearance of underwriting

conditions to prepare loan file for submission and approval.

Communicated with customers in person and via

telephone to answer questions, process transactions and resolve issues.

American Advisors Group

Reverse Mortgage Loan Processor Irvine, CA

02/2020 to 04/2021

Checked approvals against established bank and

government lending standards.

Communicated with customers via telephone and

email to answer questions, process transactions and Tonnetta

Lee

ad178g@r.postjobfree.com

904-***-****

Katy, TX 77449

WWW: Bold Profile

Summary

Skills

Experience

TL

Claims Adjuster License

Adjuster Academy of Texas

Katy, TX

All Lines Claims Adjuster,

06/2023

Certification

North Florida Institute

Orange Park

Medical Billing And Coding,

10/2003

High School Diploma

William M. Raines High School

Jacksonville, FL,

07/2001

resolve issues.

Discussed loan needs and financial histories with

clients and conveyed information regarding

application processes.

Filed completed packages quickly and efficiently.

Educated customers regarding guidelines and

adjustments of loan contracts and packages.

Completed closing process by collaborating with

attorneys, title companies and government clerks.

Managed conditions sent from underwriting

departments.

Submitted detailed loan packages to underwriting

department to facilitate approval or denial

processes.

Ditech Financial

Mortgage Insurance Claims Jacksonville,

Florida 06/2011 to 01/2020

Processed claims according to established quality

and production standards and made corrections and

adjustments to solve problems.

Handled modification and updating of policies, and followed up on open, denied or suspended claims to complete required line items.

Processed claims for payment or forwarded to

appropriate personnel for further investigation.

Review, monitor and follow up on all outstanding

conveyance and claim proceeds, claim due dates and other claim related deliverables.

Prepares and files supplemental claims and works

with other departments related to vendor bill backs as needed.

Provides posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds. Inform management of all trends and problems

including, but not limited to, claim

denials/curtailments, FHA reconveyance, FHA

offsets, delays in getting properties in conveyance condition, and title problems resulting in title

denial.

Research and resolve issues that arise as a part of Education and Training

the post-sale and claim timelines.

Reconcile claims, proceed and file supplemental

claims as needed, and track deferments.

Ditech Financial

Loss Mitigation Specialist Jacksonville, FL

06/2011 to 01/2020

Contacted borrowers to assess reasons for default, individual intents and options for resolving issues. Worked with customers to put together plans

focused on retaining property ownership.

Provided information about different property

liquidation options.

Verified income of borrower and gathered credit

information.

Put together and sent out reinstatement and payoff quotes.

Helped clients and attorneys complete short sales. Set up debt payment plans based on client credit,

income and assets.

Informed customers of loan application

requirements and deadlines.

Approved or denied loan applications and explained reasoning behind decisions.

Reviewed credit histories from applicants and

determined feasibility of granting requested loans.

Contact this candidate