David G Harris **** Mira Lago Blvd Apt **** Farmers Branch Texas 75234

ad1781@r.postjobfree.com • 214-***-****

Summary

Application Developer, Reporting Engineer, and Business Analyst with 20+ years of information technology experience, combined with an 8+ year history in sales and marketing. I am particularly interested in data analysis and process automation as it applies to process improvement and quality.

Experience

Cerner/Oracle USA Inc. Kansas City,( Kansas 2022 to 2023

Call Center Representative

Worked for Cerner/Oracle as a Call center Representative next this phone in the healthcare realm

Level II Millennium SQL team representative

CITRIX trouble shooting and assistance.

Active Directory Customer service team Backup

Adecco USA Inc. Tempe, Arizona 2021 to 2022

Call Center Representative

Worked for Target as a Call center Representative

Level II Gift card team representative

Target.com trouble shooting and assistance.

Customer service team Backup

MK Marketing Dallas, Texas 2019 to 2020

Sales Demonstrator

Worked at Costco in Lewisville Texas as a product you are that Promoter

Gave Product saled onstrationt

Set up and maintained product displays

Sampled product to customers

Amazon Logistics Dallas, Texas 2018 to 2019

Seasonal Warehouse employee

Worked at DDA1 During Peak 2018-2919 on the MCO Team.

Package Handler during Induct

Pick and stage Handler

Various sorting duties

Logicor Inc, Mesa, Arizona 2009 to 2010

Support Manager/Developer

Supervised and coordinated workers engaged in problem-solving, monitoring, and installing multi-carrier shipping software and equipment. Maintained record of daily data communication transactions, problems and remedial action taken. Participated in field installations, engineering and customer support. Managed support system engineers performing on-site customer service and maintenance. Modernized work flow models to match the current infrastructure utilizing Visual Basic and SQL Server. Developed schedules, resource allocation plans, and system test plans. Developed programming software, using VB.NET and MSSQL 2008. Developed and administered Web-based applications. Developed and modified .NET programs to support shipping departments.

Managed implementation of an integrated shipping system for a large mail order pharmacy

Managed project to implement automated shipping system for a nationally recognized memory manufacturer

Developed an email service for notification of order and shipment status updates in an automated shipping environment

DHL - Manifest Data Quality, Phoenix, Arizona 2006 to 2009

Reporting Engineer

Designs, constructs, and maintains databases to ensure integrity, performance, accessibility, and recoverability of data.

Establishes database definitions and tables; designs, codes, tests, and implements custom database scripts and formal procedures.

Developed and maintains long-term strategy for historical data retention and archival plan for storage needs; defines data retention, backup, and recovery. Trend and root cause analyses of EDI/Electronic manifest issues for automated sorting hubs and supported Customer Relationship Management (CRM) processes/data analysis.

Designed and generated national sort report for Hub automation. ...

Trend and root cause analyses of electronic manifest issues for Hub project Worked with Customer IT groups to resolve transmission issues. Interface with other DHL groups/dept. to gain resolution on electronic data transmission issues.

Established comprehensive reports for Hub Data Quality team to work from daily. Prioritize and assign daily work to Hub Data Quality members

DHL - Ecommerce TSG Team, Phoenix, Arizona 2005 to 2006

EDI Analyst

Worked with the DHL EDI eCommerce Solutions. Knowledge of DHL data flow and back end systems. Worked C-list and repaired ICS/DCS manifest Errors. Ability to access and use HPSD, TPMS, NBC Mainframe, ARCS, TPMI and other internal tools and systems.

Worked C-list and repaired ICS/DCS manifest Errors.

Ability to access and use HPSD, TPMS, NBC Mainframe, ARCS, TPMI and other internal tools and systems.

H2P Insurance, Paris Texas 2003 to 2005

Insurance Agent

Owned and operated a successful agency specializing in Life and Health insurance products. Specialized in providing individualized services for life insurance, upgrading existing policies, servicing existing accounts, making presentations, and initiating the claims process for clientele.

Prospected and set appointments based on leads, coordinated corporate office staff, maintained quality control, networked, prepared various reports, designed and delivered presentations to current and prospective clients, and managed all other aspects of sales and service.

Wrote policies and processed claims for AFLAC, AETNA and UA.

Licensed for Life and Health Insurance Sales in Texas, Oklahoma and Arkansas

StarNet OnLine Systems, Paris, Texas 1995 to 2003

Owner/Operations Manager

Prepared and reviewed operational reports and project progress reports. Consulted with users, management, vendors, and technicians to determine computing needs and system requirements. Approved, prepared, monitored, and adjusted operational budget. Directed, planned, and implemented policies and objectives of organization and business in accordance with charter and board of directors. Analyzed operations to evaluate performance of company and staff and to determine areas of cost reduction and program improvement.

Directed, planned, and implemented policies and objectives of organization and business in accordance with charter and board of directors

Consulted with users, management, vendors, and technicians to determine computing needs and system requirements

Planned and prepared advertising and promotional material

Directed product research and development

Monitored and analyzed sales promotion results to determine cost effectiveness of promotion campaign

PRN Pharmacal, Inc, Pensacola, FL 1994 to 1995

Territory Manager

Discussed characteristics and clinical studies pertaining to pharmaceutical products with Veterinarians, Distributor Salesman, and retail/wholesale establishments. Distributed drug samples to customers and took ordered for pharmaceutical supply items from customer. Prepared reports of business transactions. Displayed and showed customer Veterinary pharmaceutical products.

Territory was Texas, Oklahoma, Louisiana, and Arkansas.

Increased sales by over 150%.

Doubled Product Penetration in Distributors

GTECH, Austin, Texas 1992 to 1994

Network Trouble Shooter

Performed troubleshooting of lottery terminals and peripheral equipment, identifying problems and providing solutions. Performed on-site troubleshooting for lottery as field technician. Installed and configured lottery terminal connections on WAN. Repaired, serviced, and replaced parts, boards, and equipment for lottery terminals. Performed maintenance of lottery terminals and peripheral equipment, identifying problems and providing appropriate solutions.

Installer for Scratch-off Start-up in Texas.

1 of 12 Emergency Network Trouble Shooters In Texas Lottery Start-up.

Manager for Georgia Lottery Start-up Augusta, Georgia Team.

US NAVY 1982 to 1992

FC1(SW) (E6)

Provided system employment recommendations; performed organizational and intermediate maintenance on digital computer equipment, subsystems, and systems; operated and maintained combat and weapons direction systems, surface-to-air and surface-to-surface missile systems, and gun fire control systems at the organizational and intermediate level; inspected, tested, aligned, and repaired micro/minicomputers and associated peripheral equipment, data conversion units, data display equipment, data link terminal equipment, print devices, and system related equipment; made analysis for detailed systems, computer programs, electronics, and electronic casualty control; and operated associated built-in and external test equipment; loaded, initialized, and ran preprogrammed diagnostic, performance and testing routines for digital computer equipment, digital subsystems, digital systems, and overall combat systems.

Deployed to Mediterranean aboard USS Peterson (DD-969).

Deployed to Mediterranean aboard USS Dwight D. Eisenhower (CVN-69).

Operations departmental career counselor

1990 Area 7 Nuclear Power Recruiter of the Year.

Recruiter In Charge NRS Rosenberg Texas.

Awarded 5 Gold wreaths for recruiting Excellence

Education

DeVry University, Oklahoma City, Oklahoma 2012

B.S.

Degree Program: Technical Management

NSSMS Class 'C' School, Damneck, Virginia 1985

Nato Seasparrow Surface Missile System

BPDSMS Class 'C' School, Mare Island, California 1984

Basic Point Defense Surface missile system

Fire Control Class "A" School, Great Lakes, Illinois 1983

Class "A" School

Gun and Missile System 'A' School

Basic Electricity and Electronics, Orlando, Florida 1982

US Navy Self-Paced course

Paris High School, Paris, Texas 1981

H.S.

Additional Skills

Windows Advanced 10+ years

Linux Intermediate 6+ years

SQL Intermediate 9+ years

Router Configuration Intermediate 7+ years

Visual Basic Intermediate 6+ years

Visual Studio Intermediate 6+ years

Microsoft Office Advanced 11+ years

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