Data Entry Roadside Assistance

Rose Slaugh

435-***-**** *************@*****.*** Vernal, Utah 84078

CAREER OBJECTIVE

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. SKILLS

Complex Problem-Solving Data Integrity Service Quality Call Management Service Requests Client Relationships Customer Experience Route Planning and Adjustment Work Order Preparations Effective Communication Roadside Assistance Customer Needs Assessments Roadside Assistance Service Requests Organizational Standards Customer Accounts Management Customer Satisfaction EXPERIENCE

ROADSIDE ASSISTANCE DISPATCHER

Algero, April 2023-September 2023

• Researched information related to vehicle makes and models, repair shops, tow truck operators

• As needed

• Maintained accurate records of all transactions and communications with customers

• Performed administrative duties such as filing paperwork and preparing reports as needed

• Work from home position.

FRAUD SPECIALIST

Goldman Sachs, August 2022-April 2023

• Analyzed customer data and identified suspicious transactions

• Participated in ongoing education sessions related to anti-fraud measures

• Monitored financial accounts for suspicious or unauthorized activity Investigated claims made by customers regarding possible fraudulent charges or unauthorized use of their accounts

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• Reviewed credit card applications for signs of possible identity theft or other forms of fraud

• Maintained records of all reported incidents of suspected fraud

• Work from home position.

DATA ENTRY SPECIALIST

Western Chemical, October 2022-December 2023

• Performed data entry and validation of customer information in a high-volume, fast-paced environment

• Updated existing records with new information as needed, ensuring accuracy of all entries

• Maintained database by entering new and updated customer and account information Reviewed input/output data to verify completeness, accuracy, and conformance to quality standards and specifications

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• Managed confidential client files with discretion and accuracy

• Work from home position.

DEPARTMENT MANAGER

Wal-Mart Supercenter, May 2017-March 2021

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands

• Communicated with managers of other departments to maintain transparency

• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends

• Created and enforced department policies, procedures and standards to establish productivity and quality Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up

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• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction

• Developed and managed department budget to monitor financial performance and minimize expenses. EDUCATION

HIGH SCHOOL DIPLOMA

Uintah High School, January 2001

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