MITCHELL M. STEIN

*** ****** **** **** (*F) Riverside, CT 06878 203-***-****

ad176k@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Independent Consulting, Stamford, Connecticut

Instructional Designer, 2016 - Present

Developed eLearning strategy and web-based lessons using Captivate, for employees of a social services agency. Instructed staff development organization in instructional design techniques and the use of Captivate to generate eLearning courses.

Created training materials (Facilitator guides and Powerpoint presentations) for instructor-led training for major hospitality company’s catering and reservation system.

Developed e-learning lessons utilizing Adobe Captivate for global hotel reservation and sales staff.

Updated documentation for corporate reporting capabilities.

Worked with in-house staff to update all training materials to conform to new software release standards.

SourceMedical, Wallingford, Connecticut

Director, Learning Center of Excellence, 2009 to 2015

Led software company’s training organization, creating a company-wide strategic plan for learning.

Assessed customer business needs and implemented operational improvements resulting in increased client satisfaction.

Conducted train-the-trainer sessions and established standards and coaching program resulting in enhanced trainer performance.

Revised blended curriculums, and developed complete suite of Training Guides, eLearning lessons and quizzes in Camtasia and Articulate.

Instituted training assessment process, and revised competency model for trainers. Implemented content standards and knowledge management process.

Created Learning Center website to accommodate easy learner access to new electronic content.

Designed and launched new service offering proactive assessment of user software utilization resulting in reduced volume of support calls and improved level of user proficiency.

Cigna University, Bloomfield, Connecticut

Project Manager, 2003 to 2008

Managed design, development, and delivery of strategic learning solutions impacting high priority business initiatives including The Way We Lead blended leadership training program, Cigna Career Management Lifecycle, Role Based Competency Development, and End to End Testing Process Re-Design.

Established and maintained strong vendor relationships to ensure timely delivery of on- target solutions. Managed migration of IT learning content from Pathlore to SkillSoft Learning Management System.

Developed organizational performance improvement plans. Designed detailed job role descriptions for all Information Technology roles in conjunction with subject matter experts from all IT functions, assessed employee skill levels, and generated strategic organizational improvement planning process.

Worked with representatives from major facets of Cigna’s business (Sales, Underwriting, Client Installation, Member Enrollment, Contracting and Provider Relations, Service Operations, Claims Processing, and Reporting) to design, develop and deliver Business Knowledge for IT Professionals seminar.

Implemented enterprise-wide Records Management policy training course. Developed Working with India seminar for Cigna professionals stressing cultural and communication issues and techniques for IT PMs.

Conducted train-the-trainer sessions prior to program roll-out. General Electric Company, Fairfield, Connecticut

Program Manager, Cigna Technology Institute Custom Services 2001 to 2002

Established and managed Program Office configured to provide user community with value added learning solutions tailored to meet their specific needs.

Designed and implemented operating procedures, provided readiness-to-serve and scalability of services, and maintained metrics to monitor quality of operations.

Identified and delivered new consulting opportunities worth more than $1 million in revenue.

Met extremely tight time constraints by designing phased approach to implement business critical process transition program and associated training for all 3,000 Cigna IT employees.

Designed and implemented role-based reporting for IT training. Scoped IT initiatives, generated project plans, designed solutions, and managed their delivery. (Managed 10 to 20 vendor-supplied training consultants utilizing a virtually scalable organization to deliver client-specific solutions).

Manager, GE Information Services Professional Services, Latin America 1995 to 2000

Generated and executed strategic plan for acceleration of GE Information Services presence in Latin American operation of Brazilian data center.

Hired staff in four countries, building a Systems Development and Consulting organization from scratch. Analyzed Latin American market and developed market plan leading to a full marketing and sales initiative to offer electronic commerce services in Latin America.

Pursued major opportunities for the sale and development of business productivity solutions focused on improving supply chain effectiveness throughout Latin America. Implemented the North American Trade Automation Prototype (NATAP) solution for Mexico, allowing American, Mexican and Canadian Customs to share electronic information through the Internet and expedite border clearance.

Developed client-specific forms for Banco do Brasil for Electronic Data Interchange (EDI) of business documents.

Established local service provider support program to facilitate smooth interaction between GE and its distributors in five Latin American countries. (Ten direct reports). Manager, GE Information Services Systems Development and Consulting Northeast 1991 to 1995

Directed organization responsible for design, development, implementation and support of business solutions for Fortune 1500 clients.

Developed responsive and adaptable professional staff located in several offices across the northeast. Established aggressive organizational quality and revenue objectives, and implemented programs resulting in annual productivity improvement of twenty per cent measured in revenue dollars supported per consultant.

Designed and implemented Professional Skills Development and Assessment Program utilized nationwide to certify consulting staff skill levels consistent with the needs of the organization.

Provided support of existing business-to-business systems representing over $50 million in annual revenue.

Delivered new systems worth on average $5 million annually in new revenue. (Thirty- five direct reports).

Manager, GE Corporate Information Technology Measurement Programs 1988 to 1991

Managed information technology measurement programs across all GE components resulting in improved company-wide effectiveness in the utilization of information technology and savings of over $10 million in annual telecommunication expenditures.

Analyzed productivity of systems personnel, level of equipment utilization, and expenditures on information management.

Reviewed budgets and actual expenditures for all GE businesses.

Wrote and published Annual Review of Information Technology Activity and prepared CIO presentations to GE Chairman.

ASSOCIATED ACTIVITY

Advisory Board Member, Center for Business Information Technologies (2004 to 2006)

Presenter, Connecticut State Legislature Appropriations Committee, Impact of State University Funding on IT Workforce Development in the Connecticut Economy (2005)

Presenter, The Insurance Summit, Aligning IT Strategy with Business Strategy (2005)

Presenter, The Insurance Summit, Information Technology Organizational Governance and Transition (2004)

Presenter, Connecticut Business & Industry Regional Meeting, Partnership in IT Workforce Development (2003)

ADDITIONAL SKILLS

Camtasia Studio

Articulate Studio

Captivate

Photoshop

Goldwave and Audacity Audio Editors

Cyberlink PowerDirector Video Editor

MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio EDUCATION

Colgate University

Bachelor of Arts cum laude, Major in Economics

Columbia University

Master of Business Administration, Concentration in Marketing and Operations Management GE Management Development Center

Management Skills Development Course, Information Technology Management, New Manager Course, Experienced Manager Course, Six Sigma Green Belt Certification

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